Customer Support Project Manager

TABITHA RAAB

Boynton Beach, Florida 561-***-**** *************@*****.***

Patient Administration Contract Negotiation Regulations Remote Accounts/Project Manager

Customer Support Vendor Management Work Order Management

Customer Support Representative

uProblem-solving/Analysis: Resolve issues through systematic analysis of processes with sound judgment, ensuring compliance with legislation.

uMulti-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high-volume team, and adaptability.

uCommunication/Negotiation: Effectively communicate project expectations and deliverables to vendors, while providing regular updates to clients on project statuses, utilizing digital communication tools.

uCollaboration /People Skills: Foster communication between departments to streamline repair and maintenance processes, resulting in accelerated property turnover time and heightened client satisfaction while maintaining a strong company profile.

uPC/Technology: Proficient in Windows, MS Microsoft Office, Google Drive, email, CSM systems, work order management systems, and other office equipment. Capable of toggling between different programs and with dual monitors.

uFollowing up and Provide Feedback: Ensure follow-up with contractors, internal customers, and external customers regarding claims and project status updates. Ensure the project is tracking to budget and completion cycle time goals, demonstrating a strong commitment to customer service.

Professional Experience

Customer Service (Staffing Agency) JC Penny’s 2019-Current

uCurated a selection of ethically sourced jewelry pieces, aligning with the brand's sustainability goals and appealing to eco-conscious consumers while leveraging enhanced customer interaction.

uDeveloped and maintained a portfolio of 150+ clients, regularly communicating new collections and maintaining a high level of client satisfaction, contributing to a frictionless purchasing experience.

uImplemented a training program on jewelry certification for new hires, which improved overall sales team knowledge and confidence, focusing on professional development.

uConsistently improve the level of customer satisfaction and outperform sales every quarter, reflecting strong optimism and resilience.

Lead Property Preservation Specialist 1st Choice Property Management 2022- 2023

uManage acquisition reports and pipelines with active communication with acquisition teams for incoming residential properties, ensuring effective disbursement of resources.

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uProcessed incoming work assignments from the global network of contractors and updated the system to reflect on completion of work orders to clients.

uInvestigated issues across multiple systems to determine the root cause and collaborated with internal departments to implement solutions.

uResponded to client inquiries and complaints with clarity, empathy, and professionalism, resolving most issues independently.

uTrained new hire employees in for property preservation dept along with training talents for specific project needs of property preservation, fostering empathy and communication.

uNegotiated pricing and completion dates with contractors to maximize profitability and timeliness.

uMonitored work completed by field agents and provided continual feedback to vendors including bid negotiation/approvals, as well as constant communication with investors.

uActed as liaison between vendors and internal teams to resolve service issues and track job progress.

uProvided support and guidance to vendors, resolving escalated issues and maintaining high service standards.

Customer Relations Rep Inktel, Ft. Lauderdale, FL 2020

Real-Time Analyst (Remote)

uProvided phone-based support for business accounts and weekly met established metrics which resulted in earning bonuses.

uUtilized internal systems and CRM tools to track, document, and follow up on client concerns and service issues.

uTrained and supervised junior staff, ensuring consistent performance and customer satisfaction.

uRecognized for empathetic communication and a calm approach to resolving sensitive client concerns.

uResearched requests, product info, order tracking or corrections for discounts and credits, and billing.

Department Lead Publix, St. Petersburg, FL 2012-2018

uCompiled customer feedback and recommended service delivery improvements to management, continuously enhancing the service process.

uMaintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Ultimate Medical Academy- Billing and Coding Anticipated Graduation 11/2016

uHealthcare Communication

uClaims Cycles and Claims Processing

uMedical Terminology

General Education and Business Management Courses Tallahassee Community College

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