Operations Specialist Accounts Receivable

Mary Coleman

**** *. ****** *** #**, CO *****

Mobile: 951-***-**** Email: ****@***********.***

Objective

Detail-oriented and results-driven Operations Specialist with strong analytical, organizational, and process optimization skills seeking to leverage experience in workflow improvement, logistics coordination, and cross-functional collaboration to enhance efficiency and support company growth.

Career History

Stone Creek Communities-

Remote – Operations Support Coordinator (July, 2025 – present)

Coordinate with vendors for contracts and utility billing.

Support operations team with supplemental projects as needed.

Create market surveys for new acquisitions and lease up communities.

Provide additional support for transitions team in due diligence audits for upcoming acquisitions.

Asset Living/Echelon –

Denver Corporate Office- Operations Specialist (October, 2022 – July, 2025 )

Audit operations and policy compliance through on site and inspections and systems audits.

Submit evaluations on community compliance with a reasonable plan of action and re-audit schedule for communities that score below 85%.

Review community incident reports and submit insurance claims when applicable.

Support operations team with supplemental projects as needed.

Create market surveys for new acquisitions and lease up communities.

Provide additional support for transitions team in due diligence audits for upcoming acquisitions.

1000 S Broadway- 260 units Conventional (July, 2021- October, 2022)

Accounts receivable, delinquency management, and eviction processing.

Weekly owner reports.

Manage renovation project of all major amenities.

Attend weekly construction meetings with project manager and relay pertinent information to residents.

Coordinate fire system tests with DFD for CO at end of each construction phase.

Maintain a 90-day marketing plan for online presence and community outreach.

Application and recertification processing including asset evaluation and recertification forms.

Resident retention and social event planning.

Accounts payable and financial reporting, including monthly variance and ytd analysis.

Training and onboarding for new team members.

Ranch at Bear Creek- 201 units LIHTC 40% AMI and Conventional (April, 2021- July, 2021)

Accounts receivable, delinquency management, and eviction processing.

Weekly owner reports.

File review and tax credit recertification.

Prepare LIHTC units to convert to conventional at end of LURA for community.

Maintain a 90-day marketing plan for online presence and community outreach.

Application and recertification processing including asset evaluation and recertification forms.

Resident retention and social event planning.

Accounts payable and financial reporting, including monthly variance and ytd analysis.

Training and onboarding for new team members.

Stratus Townhomes– 280 units Conventional

Community Manager (December, 2019 – May, 2021)

Accounts receivable, delinquency management, and eviction processing.

Weekly owner reports.

Maintain a 90-day marketing plan for online presence and community outreach.

Application and recertification processing including asset evaluation and recertification forms.

Resident retention and social event planning.

Accounts payable and financial reporting, including monthly variance and ytd analysis.

Training and onboarding for new team members.

Adapt property management to accommodate COVID-19 protocols during lockdown.

Manage community through due diligence, buyers walks, and final sale of property to Kleinbiel

FPI Management –

Copper Stone Apartments – 260 units LIHTC 60% AMI

Community Director (June, 2019 – December, 2019)

Compliance with CHFA and LIHTC policies and operations.

Accounts receivable, delinquency management, and eviction processing.

Weekly owner reports.

Responsible for final review of all files prior to submitting to Karen Graham (KG) for final approval.

Maintain a 90-day marketing plan for online presence and community outreach.

Application and recertification processing including asset evaluation and recertification forms.

Resident retention and social event planning.

Work in close proximity to local public housing agencies for their voucher recipients.

Accounts payable and financial reporting, including monthly variance and ytd analysis.

Training and onboarding for new team members.

Affinity at Lafayette- 120 Units- Blended Conventional & LIHTC

Community Director - Multi-site Community Support -Training (June, 2017- June, 2019)

Compliance with CHFA and LIHTC policies and operations for 20% bond component at community.

Accounts receivable, delinquency management, and eviction processing.

Weekly owner reports.

Responsible for final review of all files prior to submitting to Karen Graham (KG) for final approval.

Maintain a 90-day marketing plan for online presence and community outreach.

Application and recertification processing including asset evaluation and recertification forms.

Resident retention and social event planning (i.e. serving weekly happy hour in community pub, resident appreciation events in February, March, May, July, October, and December, book clubs in the library, fitness classes in the fitness center, gardening club, and health seminars featuring Tru-Pace, Fit Mind and others).

Accounts payable and financial reporting, including monthly variance and ytd analysis.

Training and onboarding for new community directors on conventional and LIHTC sites.

LIHTC compliance manager for Affinity at Lafayette and Affinity at Fort Collins.

Traditions at Englewood – 180 Units – Tax Credit Lease-up

Assistant Community Director (August 13, 2016 – June 9, 2017)

Compliance with CHFA and HUD tax credit policies and operations.

Accounts receivable, delinquency management, and eviction processing.

Responsible for final review of all files prior to submitting to Karen Graham (KG) for final approval.

Online and out bound marketing, updating property website via Entrata.

Application and recertification processing including asset evaluation and recertification forms.

Resident retention and social event planning (i.e gardening club, cooking classes, movie nights, library committee).

Weekly reporting and accounting month end reporting.

Fountain Villas Apartments, Canoga Park, CA – 102 Units – RSO

Community Director (October 1, 2015 – August 10, 2016)

Retained by FPI Management after sale of asset, responsibilities same as below.

The Laramar Group - Community Manager (July 6, 2015 – September 30, 2015)

Fountain Villas Apartments, Canoga Park, CA -102 Units- RSO

Maintain curb appeal by establishing a preventive maintenance schedule with maintenance team.

Communicate yearly rent increase amounts to residents in accordance with RSO guidelines and rules.

Establish positive relationship with residents through professional and personable communication.

Active market research with competitive properties to provide accurate information for LRO to generate effective pricing.

Work closely with LRO Rainmaker to maximize rent potential for the community and ownership.

Daily marketing updates to reflect LRO prices.

Up to date accounting with prompt rent collection and follow through on any remaining balances, approving invoices through Payscan.

Consistent and transparent communication with supervisors on community issues.

Weekly reports on collections and retention.

Accounting month end, variance reports, and executive summaries.

Training new leasing staff members.

Nominated for ACE team for Southern California.

The Laramar Group - Community Manager (April, 2015 – July 5, 2015)

Village Grove Apartments, Panorama City, CA -52 Units - Conventional

Maintain property by efficiently designating work orders to maintenance staff and vendors when third party repairs are required.

Establish positive rapport with residents through clear and personable communication.

Active market research to keep rental rates competitive in accordance to ownership goals.

Regularly update marketing to draw new residents to the community.

Maintain property financials with prompt rent collection and follow through on balances, approving invoices for Payscan, and paying close attention to budget with regard to repairs and unit turns.

Consistent and transparent communication with supervisors on community issues and financial status through weekly and monthly reports, including executive summaries and variance reports.

Engage in additional training seminars through Grace Hill and the Laramar ACE team.

Prepare the building and the residents for annual inspections.

Aggressive stance on preventative pest control with building inspections and follow up on previous treatments.

The Laramar Group - Assistant Community Manager (December, 2013 – April, 2015)

Grand Terrace Apartments, Glendora, CA – 208 units- Conventional

Provide support for efficient administrative protocol.

Responsible for training leasing staff on Fair Housing and leasing protocol.

Provide community manager with updated market research on surrounding communities to remain competitive in pricing and unit turns.

Responsible for all office supply and leasing hospitality ordering.

Implemented lease file system in accordance with Laramar guidelines for all new residents.

Provide support for community manager with rent collection, deposit accounting, coding bills in Payscan, and preparing files for eviction.

Provide portfolio support by covering for community managers at Shadow Mountain, Casa De Las Fuentes, Trieste, Aria/Sonata during escrow closing, and Park Place.

The Laramar Group - Leasing Agent (June, 2013 - December, 2013)

Wilshire Royale Apartments, Los Angeles CA -198 Residential units - 5 Commercial units-Rent Control

Perform all background, reference, and credit checks for new residents.

Prepared all new resident files.

Provided support for community manager and assistant manager with building inspections and posting community letters.

Provided support for due diligence and file audit for 3 new acquisitions.

Responsible for addressing resident concerns and working in tandem with community manger to facilitate maintenance for the building.

September, 2013 cross trained in assistant manager duties including rent collection and deposit accounting.

Owner/Manager - Mary Coleman – Cosmetologist (2011-Present)

Maintain business license and cosmetology license. Responsible for all accounting, marketing, scheduling, and product ordering.

Carlton Hair - Senior Stylist/Master Educator- (2005 – 2011)

Responsible for providing haircut and color services in accordance to the State Board of Barbering and Cosmetology guidelines.

Supervised the in-salon team of trainers and facilitated in-salon classes on cutting and color technique, theory, and product knowledge.

Taught at the Carlton Hair Academy with the Carlton education team.

Assisted the Carlton Hair Artistic Team with photo shoots and stage demonstrations.

Key Skills and Abilities:

Teambuilding & Supervision

Staff Development & Training

Report & Document Preparation

Accounts Payable/Receivable

Records Management

Computer Skills:

Proficient in Microsoft Windows XP, Excel, Power Point, and Outlook

Property Management Software:

Yardi

Yardi Affordable

Yardi Payscan

On-site

Property Solutions

Knock

AODOCS

Rentcafe

Education

University of Phoenix Business Management Program (2010 – 2014)

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