Quality Control Business Development

Career Objective

Seeking a challenging position and a career that enables me to enhance my personal skills and my public relations through a professional organization with opportunities for growth. Education

2003: Licentiate of literature (Cairo University)

Major: Philosophy (English)

Grade: (Good)

Professional certificates and Courses:

2004 April Sejour System (Tourism software system).

2008 December Amadeus System (Air-flight ticket system)

2009 January: Travel agent's representative's skills development program (SDP) Sponsored by the European Union & the Egyptian travel agents association. Course included: Communication skills, solving problems and Presentation skills.

2009 March Rocket System (Tourism software system).

2022 January: E-Marketing professional training diploma (IBS Academy)

Online Systems: D.O.T, TBO, Nirvana, Rate Hawk, hotelbeds, Spider, GTE, Hotels Pro GTA, MTS, Travellanda, Vanilla, HOTUSA and others

Languages:

Arabic: Mother tongue.

English: Excellent

Russian: Fair

Muhammad Farouk ElShahed

Mob. 002-010-94–47-7753

***********@*****.***

Experience:

2025 Sep/ present: Tourism director & Quality Control Manager (Majestic Travel & Submarines)

• Orchestrated end-to-end tourism programs and itineraries within Egypt for a diverse international clientele, including both individual travelers and large groups.

• Managed the procurement and booking of all travel logistics, including hotel accommodations, private transportation, guided tours, and private vehicles.

• Directed a comprehensive quality assurance and safety program for all tourist assets, including boats and submarines, in close coordination with external health and safety firms.

• Oversaw the operational standards of marine vessel kitchens to ensure compliance with all health, safety, and quality regulations.

• Trained, and managed a multi-disciplinary workforce, including tourism representatives, marine crews, and a dedicated team of drivers.

• Developed and implemented strategic marketing and sales plans to drive revenue growth, achieve targets, and increase overall market traffic.

• Authored and presented detailed periodic reports on operational performance, quality metrics, and safety compliance for both marine and departmental activities.

• Spearheaded customer satisfaction initiatives by systematically gathering feedback from tourists and travel agents, leading to continuous improvement in service delivery. 2023 June/2025 September: Quality Control Manager (Atlantis Egypt /SunWeb)

• Monitor work to ensure client or guest satisfaction, including hotel services, domestic flights, And transportation options.

• Inspecting hotel service levels and preparing HIF/PIF reports.

• Assess the quality of hotel accommodations, flights, transportation, and excursions.

• Responsibilities include investigating and resolving disciplinary issues and customer complaints, preparing reports, compensating guests, and ensuring their satisfaction during their vacation. Reports are reviewed with guides, managers, and suppliers.

• Regularly meeting with team leaders, guides, and staff to discuss business and implement new tactics to ensure guest satisfaction.

• Assisting global agents with information on Egypt's hotels, resorts, vacations, excursions, and packages.

• Ensuring commercial operations work smoothly and efficiently. 2017 March/May 2023: Tourism manager (Sharm Express)

• Helped establish the company from start to finish, including departmental and operational setup.

• Global promotion and marketing of the business.

• Collaborating with worldwide tour operators for mutual benefit.

• Sourcing products and destinations to suit client demand for personalized travel and sustainable tourism.

• Coordinating with travel partners, such as airlines, hotels, cruises, and suppliers, to handle bookings and schedules up to a year in advance.

• Organized appointments and signed contracts with corporate partners to sell touristic services.

• Interacting with M.I.C.E. organizations.

• Motivating sales team to achieve targets and maintain firm profitability.

• Regularly meeting with team leaders to share sales numbers and establish work strategies.

• Providing support, help, and advise to sales consultants.

• Offers travel items and tour packages.

• Dealing with disciplinary issues and customer concerns.

• Responding to client inquiries and meeting expectations to ensure satisfaction.

• Responsible for ensuring the business runs smoothly and efficiently. 2016 Feb/March 2017: Tour operator (Hammock Tours)

• Organize honeymoon packages to exciting destinations globally.

• Create unique packages for FIT clients.

• Sourcing products and destinations to meet client demands for personalized travel and sustainable tourism.

• Ensuring client satisfaction by responding to inquiries and satisfying expectations.

• Offers travel and tour packages.

• Resolving disciplinary issues and client concerns. 2015 Feb/2016 Feb: Business development Manager (Spark Group)

Marketing and promoting company services globally.

Manage budgets and keep financial records.

Collaborating with worldwide tour operators for mutual benefit.

Offers travel items and tour packages.

Sourcing products and destinations to suit customer desire for personalized travel and sustainable tourism.

Coordinating with travel partners, such as airlines and hotels, to manage bookings and timetables.

Responding to client inquiries and meeting expectations to ensure satisfaction.

Dealing with M.I.C.E groups.

Dealing with disciplinary matters and customer complaints. 2010 Feb/2013 Dec: Public relation officer (Arab organization for administrative development

(League of Arab States))

Booking hotel`s accommodation and transportation for the organization's high-level officials, such as ministers, doctors, and consultants.

Helping organization VIP`s at the airport, such as ministers, doctors, and consultants.

Using the Amadeus system to book plane tickets for members of the organization.

Assisting with visa formalities for members of the organization, including consultants, doctors, and ministers, at the airport.

Overseeing conference itineraries for members in Arabic countries. 2010 Feb/2013 Dec: Head of Operation & Product manager (Remotely) (Ocean Beaches- GCC Market):

Contributed to establish the company from A to Z and set up departments and the operations.

Create packages to various destinations throughout the world.

Create and offer tailor-made packages for FIT clients.

Sourcing products and destinations that satisfy consumer needs for personalized travel and sustainable tourism.

Responding to consumer inquiries and attempting to meet their expectations in order to satisfy them.

Selling travel and tour packages.

Handling disciplinary matters and customer complaints.

Receiving consumer calls, offering tourist packages, booking hotels and flights, and providing tourist visa services.

Follow up with clients throughout their vacations and answer their requests to prolong the duration of their official vacation or to provide additional services such as domestic flights.

Follow up with clients when they return from vacation to establish their level of satisfaction with the service provided to them, and add them to our list of loyal customers so that we can interact with them through our advertising efforts.

Follow up with the reservations staff, motivate them, and explain the sales numbers needed to meet the target.

Follow up with clients throughout their vacations and answer their requests to prolong the duration of their official vacation or to provide additional services such as domestic flights.

Follow up with clients when they return from vacation to establish their level of satisfaction with the service provided to them and add them to our list of loyal customers so that we can interact with them through our advertising efforts.

Follow up with the reservations staff, motivate them, and discuss the sales numbers needed to meet the target.

2009 March / 2010 Feb: Contracting representative (E.T.S co)

Checking the contracts of the hotels with the rates and conditions of the contracts.

Converse and negotiate with hotels and suppliers to obtain competitive rates.

Locate and update suppliers and hotels for online product.

Focus on best available rates for hotels on hotel banks providers.

Create several rates alternatives according to customer’s levels and needs. 2005/09 March: Tour Operator & assistant branch manager (Sharm El-Sheikh branch- SAM TOURS co)

Create tour programs, packages and offer it through corresponds with foreigner tour operators and travel agents according to their inquiries.

Reserving rooms, restaurants, vehicles, and professional guides.

Meeting & assisting the guest in the airport.

Handling the check in & check out hotel for the guest.

Ensure profitability by managing the tours closely.

Solving any problem facing the guest & serving our guest.

Selling excursions to our guest during their accommodation in Egypt. 2004/05 July: Excursion manager & assistant branch manager (Hurghada branch - SAM TOURS co).

Manage hotel pick-up lists for tour guides.

Coordinating tour leaders' informational meetings with clients and customers.

Led program tour for excursions.

Reserving restaurants, buses, and boats for excursions as needed.

Negotiating and signing contracts with trip suppliers.

Following up with tour guides and resolving any issues encountered on trips.

Reporting the tour leader's sales reports to the manager. 2003/04 July: Tour Operator (Hurghada branch- SAM TOURS co)

Offer programs through corresponds with foreigner tour operators and travel agents.

Reserving rooms, restaurants, vehicles, and professional guides.

Meeting & assisting the guest in the airport.

Handling the check in & check out hotel for the guest.

Ensure profitability by managing the tours closely.

Solving any problem facing the guest & serving them. 2002 Sales representative & visa in-charge (Outgoing department-SAM TOURS co)

Booking hotel rooms and transport for customers worldwide.

Meeting client requirements and expectations to achieve satisfaction.

Offers travel and tour packages.

Resolving disciplinary issues and customer concerns. Skills Summary

Tourism & Hospitality Management

Quality Control & Customer Satisfaction

Business Development & Marketing

Travel Software Systems (Amadeus, Sejour, Rocket, etc.)

Multilingual Communication (English, Arabic, Russian)

Contract Negotiation & Supplier Relations

M.I.C.E. & Corporate Travel Management

Global tour operators network.

PERSONAL INFORMATION:

Date of Birth: 11.07.1982

Nationality: Egyptian

Marital Status: Single

Military status: Exempted

References furnished upon request

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