Customer Service Front Desk
Resume:
AMANJOT KAUR
***************@*****.***
PROFESSIONAL SUMMARY
Dynamic customer service professional with proven expertise at Heritage Inn, excelling in guest relations and problem-solving. Skilled in inventory management and cash handling, I consistently enhance operational efficiency and foster positive experiences. My leadership and organizational skills drive team success, ensuring exceptional service and compliance with safety standards. SKILLS
● Customer service
● Inventory management
● Cash handling
● Food safety
● Team leadership
● Problem solving
● Time management
● Sales knowledge
● Organizational skills
● Safety compliance
WORK EXPERIENCE
HERITAGE INN
Taber, Alberta
Front Desk Receptionist
07/2025 to Current
● Ensured positive first impressions by warmly greeting guests upon arrival.
● Coordinated efficient check-in and check-out procedures for all guests.
● Handled billing inquiries and processed payments accurately at the front desk.
● Managed phone calls and directed inquiries to appropriate staff members.
● Maintained organized front desk supplies and tidied reception area.
● Assisted guests with reservations and provided local information as requested.
● Scheduled appointments and effectively managed bookings for hotel services.
● Collaborated with housekeeping to ensure timely room readiness for incoming guests. IGA
Taber, Alberta
Deli Supervisor
07/2023 to Current
● Supervised and led a team of deli clerks to ensure efficient operations and exceptional customer service during all shifts.
● Trained new employees on deli procedures, food safety, and customer service standards for consistent quality.
● Oversaw the preparation and presentation of deli products, ensuring compliance with food safety standards.
● Managed inventory levels, monitored product freshness, and assisted with restocking to minimize waste.
● Resolved customer inquiries and issues promptly, providing effective solutions for positive shopping experiences.
● Maintained cleanliness and organization of the deli area, ensuring that sanitary workstations were compliant with health regulations.
● Collaborated with management to implement promotional displays that enhanced product visibility in the deli section.
A&W
Burnaby, BC
Shift Manager
09/2021 to 03/2023
● Resolved customer service issues promptly to enhance guest satisfaction.
● Managed inventory to maintain adequate stock levels and ensure timely supply orders.
● Trained new employees on food safety, handling procedures, and customer service standards.
● Created shift schedules and signage to effectively communicate daily procedures to staff. AMAZON
Vancouver, BC
Associate
01/2020 to 08/2021
● Picked and stowed incoming deliveries to ensure accurate and efficient inventory storage.
● Fulfilled picking tickets by locating merchandise, maintaining accuracy and timeliness.
● Labelled inventory types to enhance organization and tracking efficiency.
● Followed loading and safety procedures to minimize errors and uphold a safe work environment.
● Managed delivery organization, ensuring items were placed for quick access.
● Optimized vehicle space by stacking deliveries securely for safe transportation of goods. GILL FOOD CORNER
Ludhiana, India
Customer Service Representative
05/2018 to 06/2019
● Delivered exceptional customer service, fostering positive experiences for all customers.
● Explained product offerings to assist customers in making informed purchasing decisions.
● Managed cash transactions at the cash counter, ensuring accuracy and proper change handling..
● Addressed customer inquiries regarding food availability, pricing, and menu options promptly.
CHAHAL GUEST HOUSE
Doraha, India
Receptionist
10/2016 to 04/2018
● Managed phone calls for room bookings, ensuring excellent customer service and seamless reservations.
● Maintained accurate records of guest identity proofs and payment information to comply with company policies.
● Processed payments through cash, debit, and credit card transactions, ensuring accurate financial documentation.
● Coordinated online bookings while keeping up-to-date records for smooth operations and enhanced guest satisfaction.
● Collected guest feedback and communicated insights to staff to promptly address all customer service needs.
EDUCATION
ASSOCIATE OF ARTS
01/2021
University Canada West, Vancouver, BC
HIGH SCHOOL DIPLOMA
01/2017
high school, Punjab, India
CERTIFICATIONS
Food Safety Certification, 94%
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