Customer service representative

SUMMARY

May **** – Oct ****

Feb **** – Present

Inter-Church Revival Mission — Content Marketer & Social Media Marketer Nudgemedia Creativity Venture — Marketing Analyst & Content Marketer Managed and strengthened customer interactions across multiple communication channels, ensuring timely responses and consistent engagement. Implemented service strategies that boosted customer satisfaction by 55% and improved overall client reach by 85%.

Created clear and engaging communication tailored to diverse customer needs, fostering trust and building long-term relationships.

Handled customer inquiries and provided clear, helpful communication that increased engagement and satisfaction by 73%.

Prepared service reports and feedback summaries to guide improvements in customer experience. Monitored key performance indicators (KPIs) to optimize response times, issue resolution, and overall service quality.

Moban Global — Content Strategist & Marketing Analyst Sept 2023 – Jul 2024 Delivered excellent customer support, consistently resolving inquiries and ensuring a positive client experience.

Analyzed customer feedback and service reports, contributing to a 75% improvement in customer satisfaction and retention.

Collaborated with team members to enhance service processes and streamline communication workflows. Managed schedules, documentation, and follow-ups to ensure timely and consistent service delivery. Detail-oriented and results-driven Customer Service Professional with 3+ years’ experience in client support, communication, and problem-solving. Skilled at building strong customer relationships, resolving inquiries efficiently, and ensuring a positive service experience. Proven ability to handle diverse customer needs while maintaining professionalism and empathy. Adept at using data and feedback to improve service processes and deliver measurable results. Strong interpersonal, communication, and organizational skills. REBECCA OWOLABI.

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TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Email management

Live chat

Phone & VoIP communication tools (Zoom, Google Meet). Social media customer support tools (Facebook, WhatsApp Business, Instagram). Data entry & record keeping.

Typing speed & accuracy.

St.Monica University 2021 – 2025

Bachelor of Nursing science

EDUCATION

Languages: English, Yoruba.

Soft Skills: communication skils, active listening, empathy, patience,time management Problem solving

ADDITIONAL INFORMATION

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