Customer Service Team Leader

EILEEN M. WEISS

Litchfield Park, AZ *****

847-***-**** • ********@*****.***

SUMMARY

Qualified professional interested in furthering my career in a challenging and fast paced environment.

Utilizing my management practices and communication skills while learning the intricacies of the business.

Strong team leader and motivator of management and support staff.

Extensive experience in the sales and service industries.

I am a catalyst for change and continuous process improvements.

Excellent relationship building skills; collaboration on all business levels.

Skilled Coach: developed staff to achieve personal and company goals and objectives.

20 plus years in the telemarketing industry, customer service and sales.

PROFESSIONAL EXPERIENCE

ALLIANT CREDIT UNION, Remote March 2020 to May 2025

Lead, Member Care Consultant

oAssist advanced and difficult multifaced first call resolution and limited escalations to ensure overall customer satisfaction.

oProcess various financial transactions through contact with members through email and phone correspondence.

oProvide coaching opportunities to mentor team members and consulate on calls.

oAssist with developing skills to ensure team members independently take calls.

oAssisting and encouraging my team with daily chats, check ins and moral boosters.

Comcast, Oak Brook, Illinois November 2019 to December 2019

Customer Care Representative

oSpoke with existing customers to up sell telephone services to bundle services giving them one bill, one company, one flat rate for a term agreement.

oAssisted with new customers’ set up new accounts.

Napleton’s Auto Group, Arlington Heights, Illinois April 2019 to October 2019

Appointment Setter

oScheduled appointments for service customers

oAnswered inbound and made outbound calls to new and existing customers.

EDUCATION

Hoffman Estates High School, Hoffman Estates, IL – General Studies

McDonalds Hamburger University, Oak Brook, IL – Basic Shift Management

McDonalds Hamburger University, Oak Brook, IL – Advanced Shift Management

Certification for Food and Sanitation, Oak Brook, IL – Advanced Shift Management

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