Customer Service Representative
Resume:
Veronica Garcia
Seagoville, TX 75159
***********@*****.***
Experience:
March 17, 2025 - Present - Timco Logistic
Driver Manager
● Manage 41 drivers - OTR
● Tracking each driver twice daily.
● Communicating with customers/shippers and Customer Service on any early or delayed arrivals. .
● Request bills or POD from each driver for pay.
● Submit lumper receipts for drivers and customers.
● Reply to over 150-200 emails daily.
● 85% of the day on the phone with drivers making sure they are tracking on time. March 12, 2018-March 11,2025 - Stevens Transport
Customer Service Representative Dallas, TX (Remote)
● Scheduling over 300-800 loads a week (shipping and deliveries)
● Tracking and tracing shipment
● Monitoring freight in transit.
● Communicating with shippers and receivers.
● Communicating with Customers on a daily basis.
● Communicating with Drivers on a daily basis.
● Create daily spreadsheets for customers on multiple accounts.
● Reply to over 100-300 emails daily.
● I was recognized twice in one month—CSA top number 1 within the company.
● Promote to a Customer Service Representative.
● Create Loads through AS400
● Invoice loads once completed.
July 12 2017- January 12, 2018 Nexus Staffing (Locke Lord) 6 month Contract - AP Clerk
● Review over 100+ invoices for appropriate documentation and approval prior to payment.
● Assist in processing check requests for expense reports and invoices.
● Assist in processing over 100+ vendor invoices via imports into Accounting systems.
● Respond to vendor inquiries.
● Assist in reconciling vendor statements, research and correct discrepancies.
● Audit and process credit card bills.
● Match invoices to checks, obtain signatures for checks to distribute checks accordingly.
● Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
● Assist with other projects as assigned
December 2010 – September 2015 TAT Express Inc
Office Manager/Accounting Wilmer, TX
● Place weekly part orders ranging from 16-20
● Utilized QuickBooks to create and process 30-40 weekly invoices.
● Heavy phone work and organizational skills.
● Strong analytical skills and computer documentation entry.
● Daily Deposits
● Reach out to vendors to receive payment on late invoices. March 2001 – November 2010 Temp Agencies
Administrative Assistant/Receptionist/Data Entry Clerk DFW
● Throughout 11 years worked with different temporary agencies.
● Receptionist
● Date Entry
● Mail Room
● Assisting with Managers
● Assisting with Setting up meetings.
Education:
Carrington College 2011 - 2014 Mesquite, TX
Skills:
Type 50 wpm, 10 Key by touch, Excel, Word, Elite, I-invoice, PowerPoint, Peachtree, QuickBooks, and AS400, Bilingual in Spanish and English, Switchboard / Customer Service,
References upon Request
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