It Systems Network Administrator

Aram Otaryan

IT Systems and Network Administrator

Email: ****.*******@*****.***

Phone: 514-***-****

Dynamic and results-driven IT Systems and Network Administrator with demonstrated success in delivering upon assigned responsibilities. Extensive experience in IT systems, Networks, Cyber Security, Web applications, Monitoring, IP Telephony, CATV, NOC design and management, computer sciences, customer service, and managing cross-cultural client relationships.

Skillset

• Systems and Networks Administration (10+ years) • Configuration and Automation (10+ years)

• Network Design and Implementation (8+ years) • Web Applications deployment (5+ years)

• Network Monitoring (10+ years) • Technical documentation (10+ years)

• Backup Management, Disaster Recovery and Cyber protection (10+ years)

• Successful project implementer and Technical team leader (8+ years) Technical

Operating Systems: Windows Server 2003-2022; Mac OS, Ubuntu, FreeBSD, Rad Hat Windows XP, Vista, Windows 7, Windows 8, Windows 10, Windows 11 Windows Server components: Microsoft AD, DC, GP, DHCP, DNS, IIS, Exchange Software/Web Services: MS Exchange, Microsoft Office 365, Intune, Sharepoint, Azure DevOps, OneDrive, Teams, Jira, Slack, FileZilla, WinSCP.

Remote administration: MS Remote Desktop, Radmin, VNC, TeamViewer, Putty. Backup: Veeam, Unitrends Disaster Recovery & Restore, Bacula (Windows and Linux) – complex implementations, Symantec, Acronis older versions and Cyber Protect, CloneZilla. Monitoring, Logging & Troubleshooting: Cacti, Zabbix, Splunk, Datadog, Kiwi Syslog, Wireshark, Nmap, MS message analyzer, TCPView packet analysis.

Virtual environments: VMware, Vsphere, Citrix Xen, Proxmox; Oracle Virtual Box. Networking: LAN/WAN, TCP/IP, DNS, DHCP, ARP, RARP, NAT, NTP, POP3, SMTP, FTP, Telnet, VPN, PPTP, Ipsec, SSL. Cyber and email protection: Proofpoint, Ironscales, Unitrends, Bitdefender Gravity Zone, Crowdstrike Falcon, SentinelOne.

Configured and administered wide range of Dell Power Edge servers and storage solutions, SAN’s, Lenovo ThinkSystem, HP Proliant, Aruba Wifi Controllers, Meraki Wireless, Cisco ASA Firewalls and Catalyst switches, Fortinet Firewalls, Alcatel, TP-Link, Belkin, Dlink, Sagem, Ericsson, ZyXel, Mikrotik, Ubiquity equipment. Certifications

Meraki wireless administration – 2018

FortiOS, FortiNet/FortiGate – 2018

Cisco routing and switching - 2015

Employment History

Duchesnay Inc. – Network Administrator (09/2024 – 09/2025) Blainville, Quebec, Canada

Company Overview

Duchesnay is a pharmaceutical company with a long-standing commitment to women’s health. My responsibilities included:

Network Configuration & Setup

• Design, implement, and configure both LAN and WAN.

• Set up and configure routers, firewalls, switches and other network hardware and software.

• Ensure network devices are set up according to company standards and security protocols. Network Maintenance & Monitoring

• Monitor network performance to ensure the availability and reliability of the network.

• Troubleshoot network issues such as connectivity problems, slow speeds, or hardware failures.

• Perform regular network assessments to identify bottlenecks or areas for improvement. Security Management

• Implement network security protocols, such as firewalls, encryption, and access control lists (ACLs).

• Monitor the network for security breaches and unauthorized access.

• Regularly update and patch Servers, network devices and software to ensure the network remains secure.

• Respond to network security incidents and vulnerabilities. User Access Management

• Administer network user accounts and permissions, ensuring appropriate access rights.

• Set up VPNs for remote users.

• Ensure users have secure and reliable access to network resources, both internally and externally. Troubleshooting and Support

• Diagnose and resolve network connectivity issues, both for individual users and for larger network outages.

• Provide technical support and guidance to staff on network-related problems.

• Maintain detailed records of network issues, resolutions, and updates. Network Performance Optimization

• Conduct regular performance tests to ensure the network meets the required performance standards.

• Optimize network performance through proper configuration, monitoring, and upgrades.

• Manage bandwidth to ensure equitable and efficient distribution among users. Backup & Disaster Recovery

• Implement backup strategies for network devices and configurations.

• Develop and test disaster recovery plans to restore network operations in the event of a failure or disaster.

• Ensure redundancy in critical network components to prevent downtime. Documentation

• Maintain accurate and up-to-date documentation for network configurations, policies, and procedures.

• Document network issues and their resolutions for future reference.

• Keep an inventory of network equipment, including versions, licenses, and service agreements. Upgrades and System Integration

• Plan and implement network upgrades, ensuring minimal disruption to services.

• Research and evaluate new network technologies to improve performance, scalability, and security. Compliance and Reporting

• Ensure the network infrastructure complies with relevant industry regulations and standards (e.g., GDPR, HIPAA).

• Regularly generate network performance and security reports for senior management. Vendor Management

• Coordinate with vendors for the procurement and maintenance of network hardware and software.

• Manage third-party service providers and ensure their services meet the organization's network requirements.

Planning & Forecasting

• Monitor current network usage and anticipate future needs in terms of bandwidth, capacity, and hardware.

• Assist in budget planning and purchasing decisions for network infrastructure. Monarch Specialties Inc. – Systems and Network Administrator (10/2020 – 08/2024) Laval, Quebec, Canada

Company Overview

Monarch Specialties Inc. is a leader in the furniture and home decor market with strong presence in Canada and US with over 50 years of experience.

• Network infrastructure: Design, configure, deploy and manage the network infrastructure to ensure their smooth, reliable, and secure operation for fulfilling business needs/growth, and is configured to adhere to best practices for security and performance.

• Servers: Administer and support all aspects of Servers (Windows/Linux/SQL) across a physical and virtual

(VMware/Hypervisor) environment: on premises or hosting, including installation, configuration, security hardening, and storage/capacity planning. Monitor, analyze and optimize server’s performance and availability by performing proactive tuning and corrective actions to help reduce or eliminate downtime

• Backup & DRP: Manage the cloud backup solution, analyze and predict trends for backup/storage space allocation and data growth to recommend enhancements. Develop and manage network disaster recovery plan (DRP), define the RTO and RPO metrics value based on business operation requirement and ensure that recovery procedures are working accordingly and are regularly tested.

• Security: Implement network security, encryption, and control access permissions and privileges within internal network. Configure and support security tools (Firewalls/Antivirus/Endpoint Detection and Response (EDR), Email protection) in alignment with business processes.

• Implement, configure and monitor IDS/IPS tools to assist in identifying and eliminating performance and cyber-security risks.

• Documentation & Asset Management: Maintain technical documentation for the organization server/network environment including up-to-date records of hardware configurations, software licenses, maintenance agreements, network diagrams, maintenance operations, IP addresses, firewall policies and routing tables.

• Contract Management: Interact and negotiate with vendors, outsources, and contractors to improve network products and services and ensure SLAs are met. Datavalet Technologies - Incident Management Supervisor/Workflow supervisor (11/2015 – 9/2020) Montreal, Quebec, Canada

Company Overview

Datavalet Technologies is a managed services company focused on building solutions for the mobile Internet. Datavalet Technologies specializes in networking, access, monitoring, and business intelligence services for a wide range of customers across a number of verticals, including hospitality, transportation, commerce, and retail.

• Leading and coordinating activities to restore service during outages by organizing efforts across multiple internal and external resources;

• Providing leadership and drive key decisions during major incident resolution

• Monitoring the effectiveness of incident management and make recommendations for improvement;

• Driving, managing, and maintaining the major incident process and associated procedures;

• Creating and distributing after-action reports for customers that detail an incident and planned improvements to reduce re-occurrences;

• Acted as an escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

• Trained employees across multiple departments on network operations, network management software, security and use of software.

Hands-on experience with large range of network equipment:

- Cisco Firewalls, Routers, Wireless Controllers and switches

- Aruba Wireless Controllers, Access Points and switches

- Fortinet Firewalls and Switches

- Meraki Access Points

- pfSense Software Firewalls

EquityFeed/Scanz Corporation – Systems and Network Administrator (10/2014 – 09/2015) Montreal, Quebec, Canada

Company Overview

EquityFeed/Scanz Corporation is a leading financial software development company that specializes in building real-time information tools for active stock traders.

• Enterprise Routers (Cisco ASA 5510 and 5512-X, Juniper NS25) & Switches (3COM, Cisco) configuration, installation and support including firmware upgrade, routing, firewall and NAT configuration changes, site to site IPSec VPN provisioning, PPTP VPN to company personnel and remote access via RDP, SSH, VNC and Radmin.

• Virtual machines installation and configuration using ProxMox, Xen and VMware software

• Windows, FreeBSD and Debian Servers administration including installation, migrations, code deployments and patch management (In total 70 servers).

• Hardware maintenance including repairs and upgrades, Rack installation, monitored PDU’s and power sockets installation, cables and connections management

• Managing and monitoring of backups (Bacula system integration and optimization)

• Processes automation using scripting and scheduling on Windows & Mac OS

• Developing new procedures and monitoring solutions (Cacti and Zabbix) including alerting and graphs configuration on critical metrics based on threshold and condition.

• Syslog configuration, storing and analysis

• Disaster recovery with highest dedication level, closing security loopholes and access levels.

• Providing advice on selection and purchase of all IT equipment for office and Datacenter.

• Level 2 and 3 support to company customers

• Q&A testing of product new features

Monitis - Technical Support Manager (03/2013 – 10/2014) Yerevan, Armenia

Company Overview

Monitis (a TeamViewer company), is a global IT monitoring and analytics provider with 200,000 customers worldwide including Fortune 500 companies and offices around the world (US, UK, Germany, Malta, Netherlands, Austria).

Manager of an international technical support organization to support a product line specializing in complex IT network monitoring. Responsibilities include;

• Leading a team of technical support engineers

• Hiring, team building, performance reviews and mentoring

• Set initiatives and goals for the technical support team

• Define and develop ongoing training and development of team members

• Provide timely responses to meet SLA's as well as regular commercial clients

• Establish service KPI's

• Create and distribute reports to demonstrate services and product performance statistics

• Provide product management reports of repetitive service issues to drive product improvement

• Manage all routine maintenance and communicate with clients regarding possible service impacts

• Provide internal and external training sessions of the product line

• Evaluate, evolve and improve the services support call process and technology use

• Manage all escalations of high profile and complex incidents to product management

• Team member of product development unit

• Maintain technical support database

Ucom Universal Communications - Technical Support Manager (10/2012 - 2/2013) Yerevan, Armenia

Company Overview

Ucom LLC has built the biggest new generation fiber-optic network in Armenia. It provides IP television, broadband Internet, and telephone services.

I was responsible for the development and ongoing operation/management of a customer technical support team to clear service issues across a product line that included; CATV, broadband internet and IP telephony. Responsibilities included;

• Manage the technical support staff in regards to; scheduling, job assignments and training

• Responsible for: hiring, team building, performance reviews and mentoring and creation of employee development plans

• Manage all escalations to assure timely and correct service restoral

• Develop inter-departmental processes to assure smooth service provisioning and service outage restoral

• Develop department wide KPI's that will accurately reflect department and company service performance

• Monitor, analyze and present KPI's to upper management to assure organizational and product performance

• Perform RCA (root cause analysis) as a standard procedure following network outages

• Technical Support budget development and management

• Maintain appropriate working environment, as per both company policy and statutory requirements

• Responsible for and protect all company assets

• Continuous improvement of technical support department performance and services provided Icon Communications - Manager of Network Operations Center (2/2009 - 9/2012) Yerevan, Armenia

As the NOC Manager I was responsible to organized and lead a team of 8 employees who were tasked with managing and maintaining the citywide broadband wireless internet network. My responsibilities included:

• NOC day to day management and scheduling

• Hiring, team building, performance reviews and mentoring

• Trouble analysis

• Manage staff for efficient trouble resolution

• Customer trouble escalations

• Maintain office IT

• Project Management for network monitoring and bandwidth management

• KPI development and reporting to senior management. Hi-Tech Gateway - Network Administrator (11/2007 - 3/2009) Yerevan, Armenia

As a Network Administrator of an international company supplying telecommunications, VOIP and broadband Internet (service support for AT&T in US, California). My responsibilities included:

• Network & Servers monitoring (Windows & Cent OS)

• Computer hardware maintenance and troubleshooting

• Software installation

• Development and updating of technical documentation

• End-user technical support

• VOIP and ADSL customers support

Education

Yerevan State Engineering University - 2012

Computer Sciences BS (Bachelor of Science)

Language Skills

English – Native or bilingual proficiency

French – Elementary proficiency

Russian – Native or bilingual proficiency

Armenian – Native or bilingual proficiency

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