Customer Service Social Media

GOKUL NAYAK

Mob: 932******* Email: ***********@*****.***

*** ****** **********; Ram Krishna Mandir Road

Andheri (East) Mumbai - 400059

OBJECTIVE

A polite, well-spoken and hardworking with experience of working in a busy environment looking after the needs of patrons. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality and a proven ability to ensure that a customers experience is always relaxing and enjoyable. Looking for a new and challenging position, one which will make best use of my existing skills & experience and also further my personal development.

SKILLS & ABILITIES

Confident and articulate when communicating with customers. A deep understanding of customer service performance and multi tasking. Strong customer-facing skills.

Knowledge of Product and projects and retail development/ implementation. Having a good knowledge & understanding of Resolving complaints. EXPERIENCE Respo financial capital limited (ZYPE) (Customer service VKYC officer) Dec 2023 till

Oct 2025

Handling incoming calls of the customers loan related queries of loan delay, disbursement, technical issues, banking update, rejected and waitlisted customers.

Guiding positive relationship with customers and informing to share their loan procedure.

Data accuracy is crucial for verifying and maintaining precise customer information.

Customer due diligence (CDD) involves conducting through background checks on customer profile.

Coordinating with other departments tech, sales, recovery, finance regarding for delay of disbursement, application or technical error.

Reviewed and analyzed kyc official documents to ensure accuracy, resolve discrepancies and maintain data integrity incompliance with vkyc guidelines.

Resolved few escalation calls and developing solutions and processing data they possess on application.

Updating and replying the reviews of customer responses for Playstore, Appstore and social media. EXPERIENCE PLATINUM ONE BUSINESS LTD Kalpataru builder (Customer service) Oct 2023 till

Dec 2023

Communicated with Clients who have shown Interest in Property needs, timeline and budget

and business through referrals

Developed positive relationship with buyers and clients and coaching them the process and

Coordinating plots and open Land Areas.

Suggested new offers, amenities, discounts and benefits of upcoming projects

Discovered vast knowledge for increase in property. EXPERIENCE Dr. Batras Positive Health Clinic (Health Response Advisor) Feb 2021 till

Sep 2023

EXPERIENCE

Jan 2019 to Dec2020

Handled Inbound and Outbound calls from prospective and assisted them with understanding their Health problems.

Taking appointments with Patients on calls and informing about the treatment and Homeopathy medicines.

Solve Queries Related to Health Insurance.

Informing and promoting the new products and plans to patients.

Respond to Patients enquiries in current pandemic situation and arranging for online consultation.

Resolves customer complaints and follow up calls developing solutions; preparing reports.

Received Positive Feedback from Team leaders for achieving good Score.

VISION MARKETING SERVICES PVT LTD

Handled Inbound calls from prospective clients and assisted them politely and appropriate manner with understanding their queries

Schedule maintenance calls when they would call in technical issue.

Skifully promoted advertising of new upcoming promotions to clients.

Working on Personal Loans.

Respond to client enquiries, concepts and customer feedback in Log sheet in current pandemic situation.

Helped to train new associates and developed training manuals

Resolves customer complaints by investigating problems; developing solutions; preparing reports.

EDUCATION

2012 Bachelor in Hospitality and Tourism Management. YASHWANT RAO CHAVAN University, Mumbai, India

2008 Higher Secondary,

MUMBAI University, Mumbai, India

2006 Secondary School,

DELHI University, Mumbai, India

COMMUNICATION& IT SKILLS

IT : ONQ Insider, MICROS, Microsoft Office Word, Excel and Windows 7 operations, Tally

PERSONAL DETAILS:

Nationality : Indian

DOB : 07/07/1990

Marital Status : Single

Religion : Hindu

Hobbies : Listening music, Driving cars and bikes, Languages : English, Hindi, Marathi, Basic German

DECLERATION

I hereby declare that the above-furnished information’s are correct and true to the best of my knowledge.

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