Customer Service Data Entry
Resume:
Melissa Carter
Petersburg, VA *****
*******.**********@*****.***
Professional Summary
Dedicated and results-driven professional with over 20 years of experience in customer service, business operations, and administrative support. Proven ability to communicate effectively, manage client relationships, and handle sensitive data with accuracy. Adept at multitasking in fast-paced environments, resolving customer issues promptly, and maintaining a high standard of service. Excels in remote and independent work settings, with a strong focus on detail, organization, and time management. Seeking to contribute strong interpersonal and support skills to a dynamic customer service or virtual support team. Skills
Customer Service & Communication
Customer Service Excellence
Conflict Resolution
Active Listening
Client Relationship Management
Professional Communication
Administrative & Virtual Assistant Skills
Calendar Management
Email & Phone Correspondence
Appointment Scheduling
Task Prioritization
Virtual Collaboration Tools
Data Entry & Office Skills
Data Entry & Accuracy
Microsoft Office Suite (Word, Excel, Outlook)
Filing & Records Management
Document Preparation
CRM and Database Use
Business & Operations
Budgeting & Invoicing
Staff Oversight & Training
Strategic Planning
Operations Management
Work Experience
Business Owner
Missys Spic and Span Cleaning Services – Richmond, VA & Surrounding Areas February 2003 – Present
Delivered exceptional customer service through clear communication and personalized support. Handled scheduling, client inquiries, and problem resolution efficiently. Managed financial operations including budgeting, invoicing, and forecasting. Maintained accurate customer records and business documentation. Trained and supervised team members to ensure service consistency and quality. Built long-term client relationships, increasing retention and satisfaction. Manager
Etel Communication – Petersburg, VA
January 2001 – February 2003
Managed daily operations and supervised customer service staff. Resolved customer disputes with professionalism and efficiency. Cross-trained team members to ensure performance flexibility. Improved service delivery and client experience through workflow improvements. Tracked performance metrics and reported outcomes to upper management. Education
L.C. Byrd High School
Chesterfield, VA
Graduated: June 1993
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