Support Specialist Quality Assurance

**************@*****.***

*********.*.********.***@****.***

Cell phone #410-***-****

Work phone #443-***-****

Professional Summary

Program Support Specialist serving in support of the Secretary of the General Staff (SGS) with over 15+ years of experience in administrative, human resources, and customer service support. Experienced in the utilization of Microsoft Suite, data collection and research, SharePoint, Lotus Notes, and Adobe, as well as Social media and its various platforms. Highly proficient in resolving complex staffing actions, and often resolves issues with little to no oversight. Excellent oral and written communicator with some leadership training. Skilled with actualizing SOPs and finding ways to make a project more efficient or user friendly. Experienced in Quality Assurance support of heavy machinery and equipment. Army Veteran of 6 years with an active government Secret clearance. Currently enrolled at SNHU as a Communications Major and am looking for opportunities to learn in the field while finishing my degree.

Skills/Experience include:

Data Entry

Excellent Communication Skills

Editing and Proofreading

Process Driven

Results-Driven

Typing Speed of 50 WPM

Process Improvement

Certified Phlebotomist

Self- motivated

CPR certified

Problem Solving

Quality Assurance

Career experience

COMMUNICATIONS DISPATCHER DATES (Dec 2024 to Present)

University of Maryland Upper Chesapeake Hospital (40hrs/weeks) Location (Belair, MD)

Provide highly responsive, rapid, and reliable voice communication via telephone, email, and using the overhead intercom system. Administer the launch and resolutions of minor and major alarms, incidents and codes that occur in the hospital. Interact with patients, families, and visitors of all ages, from school-age children to the elderly. Quickly dispatch incoming calls and manage communication effectively. Responsible for the timely execution and accurate documentation of any and all incidents that transpired during my shift.

PROGRAM SUPPORT SPECIALIST DATES (Aug 2022 to May 2024)

CECOM HQ, Command Group (40hrs/week) [NH- 0301-02] Location (APG, MD)

with on-going issues, actions, and concerns which include recommendations and solutions. Assisted in updating SACO walk through instructions to aid in contributing to an approved SOP. Maintain security of 2 to 3 SIPR boxes at the close of each day. Creates new and updates current profiles in the badging database to enable assigning and printing campus badges for employees. Tasked with maintaining campus badge access and security for the Command Group and others. Entrusted to make government purchases with as an authorized Government Purchase Card Holder. Experienced in Microsoft Suite, GFEBs, SharePoint.

MEDICAL TECHNICIAN (Phlebotomist) DATES (Oct 2021-Aug 2022)

Veterans Administration (40hrs/week) Location (Perryville/MD)

Verifies correct patient identification, performs proper specimen handling and labeling, accessions specimens, checks that lab test requests are consistent with physician orders, generates labels and sorts labeled specimens to be distributed to specific laboratory sections. Collected capillary or venous blood specimens and prepares specimens for analysis, ensure that the physiologic state of the properties is maintained using proper hospital/regulatory agency guidelines and using excellent customer service skills/laboratory professionalism.

Instructs patients in proper sterile and non-sterile urine collections, 24-hour urine collections, collection of specimens for environmental surveillance, urine drug screens. Assures all test tubes are labeled accurately when performing venipuncture using facility and laboratory designated patient identifiers. Monitors VISTA, and other computer database for any procedural updates. Responsible for receiving, accessioning and processing laboratory specimens from the inpatient collections, main phlebotomy department, Same Day surgery, and Community Based Outpatient Clinics, and long term care wards on the VA campus.

QUALITY CONTROL TECHNICIAN DATES (Apr 2019 to Aug 2019)

AGCORP Corp (45hrs/week) Location (Edgewood, MD)

Tasked with ensuring there is quality testing of parts and equipment daily. Carried out regular inspections to meet the standards set by the industry. Responsible for removing bad products that are discovered during the production process. Monitored every stage of production to avoid product defects. Created and updated PowerPoints on the assembly of the tractors. Assisted in the creation of a program that will be used for “Google

glasses”. “Google glasses”, a device that was going to be implemented for training and procedure purposes. Organized, distributed, and assigned work for the warehouse employees. Assisted with planning and directing the allocation of available resources.

Load Planner/ Shipping Dispatcher DATES (May 2017 to Apr 2019)

Ryder Inc. (50+hrs/week) Location (Aberdeen/MD)

Served as the Dispatching Officer for the Electrolux distribution warehouse. Responsible for monitoring the processing and completion of customer orders. Made shipping and receiving decisions in real time related to the coordination of over 30 outbound truck loads daily, in care of all products housed in the facility. Assessed the flow and sequencing of work and adjusted the plan to accommodate the mission with little oversight. Actively use Outlook to correspond with customers and carriers to field requests with regard to an order. Collaborated with other dispatchers to ensure the correct orders are picked and loaded onto the correct trucks. Created and maintained spreadsheets to track workload progression in real time. Helped order fulfillment employees stay abreast of their load times and staying on task.

Administrative Assistant III DATES (Aug 2014 to Sept 2015)

Spectra Tech. (40+hrs/week) Location (APG/MD)

Processed timesheets weekly, worked closely with supervisors and HR to ensure timesheets are processed accurately utilizing an electronic database. Made travel arrangements for staff members utilizing an electronic travel management system. Provided administrative guidance on procedures, regulations, and correspondence related to day-to-day operations. Monitored and tracked that all employees complete their mandatory training by the suspense dates given.

Armed Security Guard DATES (Aug 2014 to Sept 2015)

Knight Security (40+hrs/week) Location (Elkridge/MD)

Responsible for providing security for a high secure military facility, that housed a lot of sensitive material. Checked and verified badges to either grant or deny access to the facility during the day. Ensured employees did not enter the facility with a cell phone or any weapons. Signed in and escorted guests with appointments. Was responsible for handling responses to explosives and other threats to the building and the people in it. Responsible for a firearm and the safety of my firearm at all times. I was also expected to maintain proper certification for use of a fire arm to remain employed at that site.

Administrative Specialist DATES (Mar 2001 to Sept 2004)

United States Army (40+hrs/week) Location (Fort Drum, NY)

AWARDS CLERK (2003-2004)

Processed reward and accolade requests for military members assigned to the Garrison at the time. Ensured all paperwork and requirements were met to qualify for each award. Responsible for seeing award requests to completion, and sometimes including the live presentations of the awards. Tasked to be aware of any changes to the regulation that governed the procedure of processing awards.

CASUALTY ASSISTANCE OFFICER (2001 – 2003)

Responsible for collecting real time data of tragic incidents involving Service Members to report to the Department of the Army Headquarters, whether in country or deployment. Charged with briefing soldiers and officers on the proper procedures of a death notification to family members. Trained an 8 to 10 man team on how to conduct funeral honors properly, and how to respectfully honor the parents of the fallen soldiers and represent the Department of the Army. Required to be on call once or twice a month in case an emergency case came in.

Education

Southern New Hampshire University B.S. Communications expected date Dec 2024

Harford Community College A.A. General Studies May 2015

References

PROVIDE THREE PROFESSIONAL REFERENCES

1. Ocie Melvin Stroud (Co-worker), ****.*.******-******.***@****.***, 910-***-****

2. Mindy Parks, (Co-worker), *****.*.*****.***@****.***, 443-861-

3. Sylvia Jones (Supervisor), cell: 443-***-****

Contact this candidate