Customer Service Support
Resume:
MIKE OROSCO
SOFTWARE ANALYST/CUSTOMER SERVICE SUPPORT SPECIALIST
CONTACT
PROFILE
812-***-**** (mobile)
*********@***.***
Conway, SC 29526
U.S. Citizen
Language: English
Software Analyst/Customer Service Specialist, utilizing my 20+ years of experience in a multitasking team environment and provide customer support and guidance for engineers to use our software option/calibration database. Assigning new user accounts, reporting database issues, training users using our Gui interface, troubleshooting data quality service issues, checking calibration requirements/issues for Electronic Control Module, updating documentation for software option revisions, and exceeding dept. set goals, and continuous process improvement.
SKILLS
EXPERIENCE
Problem Solving
Communication
Analytics
Multitasking
Detail Oriented
Team Concepts
Microsoft Suite
Zoom interface
Microsoft Teams
Microsoft Outlook
Check software calibrations for ECM (Electronic Control Modules).
Worked in a multitask Microsoft word, excel, Outlook, Team messaging, PowerPoint, and In-house Software Tool database.
Dept. Team Concept practices
Thrive to meet or exceeded team set goals.
Customer Service troubleshooting Service data quality calibration issues.
Problem solving engineering issues in a timely manner.
Follow-up with internal customers on resolved issues.
Lead Software support meeting with various dept. for launching new engine programs for manufacturing assembly plants.
Customer support for USA, and Joint Ventures with USA, China, India, and Brazil for Problem Report issues, Change Request.
Provide Engine Start-up processes information and any other engineering issues or general questions related to work.
REFERENCES
Ashok Reddy – Supervisor/Manager
812-***-**** (mobile)
Josh Lockheart – Software Analyst
812-***-**** (mobile)
Taryn Madden – Software Analyst
812-***-**** (mobile)
EDUCATION
Ivy Technical College
1981-1982
Associate-Computer Programming
Contact this candidate