Customer Service Representative
Resume:
Resume,
Marina Pérez
Marina Pérez
**** **** ** *** ***** ca, 94806
*********@*****.***
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Skills
customer service skills.
the ability to work well with others.
the ability to accept criticism and work well under pressure.
to be thorough and pay attention to detail.
excellent verbal communication skills.
a desire to help people.
active listening skills.
a good memory.
Bilingual.
Knowledge in QuickBooks, Microsoft
Good at handling a variety of customer service and
administrative tasks and resolving customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-
volume environment. Calmed upset/angry customers, researched and rapidly
attention to detail, exemplary customer service delivery and team-player attitude.
Enterprise
Customer service representative
2019-2021
Company close the office due to Covid
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
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Experience
Educación
References
Lite bite San Francisco ca 94102
Manager Assitant
2016- end 2018
Company close down bankruptcy
Alexandra’s cleaning service
Secretary
2013 -2015
Company changed ownership and moved.
• Created a professional, welcoming atmosphere for customers and staff
Book appointment With customers.
Opened the office in time to greet customers and staff.
• Maintained vendor relationships.
Education
School Name
Jefferson
Mariano Guzmán 650-***-****
Lucia Garcia 516-***-****
Marcela Hernandez +1-415-***-****
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