Customer Service Call Center
Resume:
HELEN SHULER
Concord, NC 28027
PROFESSIONAL SUMMARY **********@*****.***
Dynamic professional at Transit Management of Charlotte, with significant experience ensuring passenger safety and timely schedules. Exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Willingness to take on added responsibilities to meet team goals. Throughout my past careers I have experience in Administrative SKILLS Assistant, Office Coordinator, Call Center Associate, Collections and Team Lead.
● Microsoft Outlook, Excel, PowerPoint
spreadsheet, Medisoft office, Microsoft
Team, NC Fast Program, pilot program
● EMR, Medent software, Eclipse
Program, Mysis Tiger Program, NC
Fast, Onbase Systems, Centricity
Business Program
WORK HISTORY
07/2015 to Current Professional Bus Operator
Transit Management of Charlotte – Charlotte, NC
● Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules. Report any problems that may disrupt scheduled service routes
● Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
● Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner. 10/2013 to 07/2015 Medical Scheduler/Call Center Associate Westmed Medical Group – Charlotte, NC
● Answer high volume calls Schedule appointments, and rescheduled of cancelled or no-showed patient appointments.
● Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
● Preregister, Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
● Proficient in computer navigation between multiple systems programs and application.
EDUCATION
Diploma: Administrative Assistant
Mohawk Valley Community College - Rome, NY
Certificate: Medical Billing & Coding
SUNY Morrisville College At Syracuse - Syracuse, NY
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