Food Service General Manager
Resume:
QUANTIS HARRIS
Chicago, IL *****
**********@*****.***
Professional Summary
Highly efficient in the day-to-day functions, I obtain strong communication with all the management staff
& supervisors in addition to growing my skills and knowledge of all job functions within every workflow. I adhere close attention to detail customer service Q.S.R Management and I work effectively to solve any issues that may arise. The ideal atmosphere would be one in which I teach lead and learn new ideas are welcome and would harness my skills where quick and confident decision making is required. Food Service Experience
Labor and Food Cost Control
Food Service Team Development
Hospitality Management
Health Code Compliance
Full-Service Restaurant Background
Food Production Management
High-Volume Dining
Catering Supervision
Timely Food Delivery
Assistant General Manager
,
05/2021
-
09/2023
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Service Manager II F&B Manager
North Western University Hospital-Chicago, IL
January 2017 to December 2024
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Q.S.R Style Management for all the outlets & revenue over 50,000 dollars a week Managed 17K a day in food and beverage.
While being Certified Serv*Safe manager, responsible for maintaining and keeping patient kitchens and retail outlets running efficiently. This included ordering and inventory management. Responsible for the full-service restaurants for our doctors, visitors, and students Following P/L reports giving conduct reviews hiring and termination, handling over 100K in retail sales a month
• Handling all Patient Food service for Guest and Patients staying Having procedures and following strict Dietitian diets
• Managing over 130 people union staffed employees Assistant General Manager
Panera Bread-Chicago, IL
July 2020 to February 2024
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Assisted in recruiting, hiring and training of team members. Managed team schedule with eye for coverage needs and individual strengths. Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Food and Beverage Manager/Stewarding Manager
Rivers Casino-Des Plaines, IL
May 2011 to January 2017
Responsible for maintaining the functionality of all outlets and dealing with customers' needs and helping properly train employees in their areas of work, managed 3 full-service restaurants with staff and cooks handled the ordering for those outlets and any customer complaints while also helping control the floor.
• Top Q.S.R manager for all the outlets and quick Casual style service we had Banquet events of all nature, trained in deeper cleaning of all areas of the facility and equipment, responsible for quick response time made to the department in order to ensure the back of the house and front of the house is running efficiently
Skilled in operating both pot sinks and both dishwashers And maintaining a team with over 75 team members helping them when needed completing task in an orderly fashion, handling food cost and ordering and showing leadership not just by words but by actions, working windows programming,
Microsoft Excel, Power point,
Handling all outlets managing over 500K in sales a month in 4 outlets
• And managing over 80+ people
Forklift Driver Commercial Tire Technician
General Tire-Mount Vernon, IL
January 2007 to April 2011
Order picking for various prestigious companies, tire technicians inspecting tires for accuracy and safety Forklift driving and Quality control picking
Rotated, mounted and balanced tires on cars, trucks, and vans. Line Cook
Country Cooking-Mount Vernon, IL
January 2005 to September 2008
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality. Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Shift Leader
Marshall Fields-Chicago, IL
January 2000 to April 2005
Unloaded/Loaded trucks, Receiving, Stocking/Overstocking, Floor Sales Performed sale stats, coordinated floor diagram for clothing, set sale pricing
Managed 20+ people, completed all higher management assignments is a timely fashion Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Assisted in recruiting, hiring and training of team members. Managed team schedule with eye for coverage needs and individual strengths. Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Education
Associate's degree in Information Technology
Malcolm X College-Chicago, IL
July 2000 to January 2005
High school diploma
Paul Laurence Dunbar High School-Chicago, IL
September 1996 to June 2000
Skills
• Management Experience (10+ years)
• Training & Development (10+ years)
• Food Safety (10+ years)
• Cash management (10+ years)
• Customer service (10+ years)
• Human resources (6 years)
• Cash handling (10+ years)
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