Administrative Clerical
Accounts Payable and Receivable Management ~ Client and Vendor Relations ~ Report Generation
Record Management ~ Rapid Conflict Resolution ~ Strategic Planning and Implementation
QUALIFICATIONS PROFILE
Detail-oriented, results-driven, and multifaceted professional, with broad-based experience in providing administrative support within various work settings. Adept at developing and maintaining office filing systems as well as overseeing office functions to guarantee efficient work processes. Effective team player, with the capability to prioritize and complete multiple tasks within fast-paced and demanding environment. Equipped with exceptional communication and interpersonal skills in building working relationship with professional of all levels. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Navision, PeopleSoft, Switchboard, fax machine, Scanner, and 10-key data entry.
RELEVANT EXPERIENCE
Firstpoint Greensboro, NC
Training Supervisor 2021-2022
−Ensuring strategic alignment of the training department with business goals
−Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance.
Chartwell Charlotte, NC
Clerk 2017–2020
Took charge of processing customer payments through cash and debit, gift, and credit cards
Demonstrated interpersonal skills in communicating with customers regarding service experience as well as in resolving issues
Hold full responsibility in maintaining the cleanliness of company workspace and managing inventory and quality control as well as performing basic bookkeeping duties
Food Bank of Central and Eastern North Carolina Greenville, NC
Shopping and Product Coordinator 2013–2016
Made use of computerized and manual methods in gathering information and monitoring records of product availability, pricing, limits, and invoicing
Employed keen attention to detail in checking clerical computations against physical count of stock; fixing errors in computations; and reviewing reports for discrepancies
Generated reports regarding inventory balance, price lists, and shortages
Efficiently managed logs, records, and spreadsheets of product poundage received and distributed by the branch
Drove efforts in maintaining safe operational site
Delivered first-rate customer service to all agencies, public advocates, and officers of all branches
Effectively utilized marketing techniques in interacting and coordinating upcoming events to the community
CenturyLink Tarboro, NC
Retention Specialist 2013
Gained comprehensive knowledge of customer needs and inbound retention strategies
Addressed customer escalation and merchandised company products and services
Earlier Position Held:
CarMax Superstore Inc. Raleigh, NC
Service Administrator Receptionist
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OTHER EXPERIENCE
Attends Healthcare Products Greenville, NC
Quality Control Technician 2010–2013
EDUCATION
Medical Billing and Coding Certification Program: 2019
North Carolina Agricultural and Technical State University Greensboro, NC
Bachelor of Arts in AFRICAN AMERICAN and African Diaspora Studies with Concentration in Cultural Studies: 2017
University of North Carolina-Greensboro Greensboro, NC
Panelist, Conference on African American and African Diaspora Studies and Enrichment
Staff Star Award North Carolina Scholar
ACTIVITIES
Volunteer, Boys and Girls Club
Volunteer, Food Bank of Central and Eastern North Carolina