Customer Service Technical Support

NEYEN NAHUEL

******************@*****.*** 212-***-**** New York City NY WWW: Bold Profile

Summary

Dynamic IT Specialist with a proven track record at Epiq Global, adept at project management and E-Discovery. Skilled in conflict resolution and customer engagement, I successfully reduced labor costs by 25% while enhancing service quality. Committed to delivering exceptional results through effective team building and technical support.

Skills

Microsoft Office Suite

IT Help Desk tickets

Service now

IT Specialist

CCNA certification

A+ certification

Cybersecurity certification via CompTIA

Network Support

Cisco

Computer repair

Time management

Conflict solver

People skills

Key holder

Project management

E-Discovery

Customer service

IT troubleshooting

Inventory management

Payroll administration

Team building

Data entry

Employee training

Conflict resolution

Quality control

Client engagement

Scheduling

Technical support

Cross-functional coordination

Adaptability and flexibility

De-escalation techniques

Calendaring

Complaint handling

Shipping procedures

Refunds processing

Microsoft outlook

Relationship building

Decision-making

Staff training

POS systems expert

In-store support

Customer relations

Product knowledge

Appointment scheduling

Computer proficiency

Customer satisfaction measurement

Product sales

Store maintenance

Multi-line phone talent

Retail store support

Problem-solving

Account management

Typing 35 wpm

High-energy attitude

Positive and professional

Information security

Email management

Customer relationship management (CRM)

Call management

Assertiveness

Hospitality and accommodation

Key holder experience

Cultural awareness

Experience

Epiq Global New York, NY

Service specialist

03/2023 - Current

Duplicate projects as requested by the client, inventory, and make suggestions as needed to make projects look more presentable, payroll, on a rotating schedule.

Also, anything they asked of me to do, I did. If I didn't know, I would be asked to take a crash course online and do what was needed of me.

E-Discovery utilizing Adobe.

Modis/Hp/Morgan Stanley New York, NY

Freelance IT Technician

01/2017 - 01/2019

Last position held: Site Administrator

Troubleshooting networks, conflict solver with printers nationally, Assisted with Help desk tickets on fixing any IT issues locally

Customer service, planning projects that deal with the printers/printer network

Teaching teamwork, assisting with payroll, scheduling for our department, trained clients on how to use the printers properly and how to do minor troubleshooting before calling our department or putting in a break fix ticket, customer engagement

N.Y.C.H.S.R.O New York, NY

DBA/Office Clerk

11/2010 - 11/2011

Reviewed medical records, put them in a scheduled manner to be completed, ordering supplies as needed for the office, inventory, Home care department data entry, payroll for the doctors, processed all Blue shield and Blue cross medical records to be reviewed by the coding department, and customer service via phone, customer engagement

H.E.A.P New York, NY

Administrative associate level 1/Customer service

08/2009 - 06/2010

Interview candidates applying for financial Assistance, Processed applications, used at my discretion a buy down form to assist in clients to be approved for financial assistance by the federal government, payroll, Courier, customer service, set up appointments calendar, Inventory and ordering supplies, payroll, customer engagement

NRI/Repromax Brooklyn, NY

Operational Manager/On site at FDNY

04/2008 - 09/2009

Customer service, payroll, managed staff 9+1 temp.

Rotating trained staff worked with Webjet administration, managed a budget of $3.5 million, lowered labor costs to 17% from 42%, managed inventory and ordering, handled all special projects for the fire department, and vended the work as needed. Conducted interviews and disciplinary actions as needed, provided on-site reinforcement of our business relationship, scheduled staff, ensured quality control, and performed performance reviews for appraisals. Data entry was completed, a database for the FDNY forms was created, and billing issues that had persisted for over two years were corrected, implementing a better way to handle billing.

As a project manager for unique companies such as Deutsche Bank in 2010, I worked with the Mayor at the time on this project, helped manage the project for FDNY graduates' training guides, engaged with customers, and managed the appointments calendar.

E-Discovery using Adobe.

Pitney Bowes New York, NY

Assistant Manager/trainer/Customer service

06/2005 - 04/2008

Scheduling managed a staff of 106, Up-sale all products and services, reinforced our business relationship on site with clients, managed special projects from start to end, Webjet administration, Vended work as projects needed, Quality control, troubleshooter for special projects, Disciplinary/corrective action as needed for employees, training new employees and retraining employees as needed, adhering to time restraints for duplication projects, Utilizing software IPRO print/Scanning/Rib stone/Copy+ and E-scans as needed per project, Copy jobs as requested, use of all binding equipment (GBC - Coil - Velo - Wire), have weekly leadership meetings with the staff to give reassurance for future and train them for future open positions/company information goals, Performance reviews for raises, date entry

Superior Group & Glacier New York, NY

Shift Manager/Customer Service Representative/IT helpdesk

10/2001 - 06/2005

Scheduling, payroll for shifts, performance reviews for appraisals/raises, disciplinary action as needed, assessed project/inventory for large jobs, negotiated time between projection and the sales team, vended work as needed, managed a staff of 54 employees and work release individuals, trainer for new machinery/software, copied/scanned jobs as needed with IPRO, quality control, and driver as needed.

I worked with Webjet administration.

IT assistant administrator, customer engagement to solidify return customers, quality control for all projects.

E-Discovery using Adobe and keywords.

Kinkos New York City, NY

Assistant manager/IT support

01/1996 - 10/2001

Managed a staff of 43, Scheduling, Payroll, key holder, interviewed client and possible employees, hiring as needed, headed up the litigation department, reduced labor cost from 31% to 20%, Customer service, Face to face with corporate client's engagement, ensured corporate clients established accounts with us, maintained those client accounts, disciplinary action as needed, assessed projects to be done, assisted in managing the P.O.S

System, conflict management dealing with customers on a day to day basis/listening and solving the issues they may had, quality controlled all projects

Education

Per Scholas

Per Scholas Boot camp/school in IT/Cyber Security

03/2020

ASA - The College for Excellence New York, NY

Associate in Computer networking minor: internet security

04/2016

Monroe College Bronx, NY

Associates in Computer Science minor: Business administration

06/1996

Interned at GBX as a junior systems administrator for 2 year

References

Reyes Steven Acosta, 570-***-****

Julius Brown, 646-***-****

Heath/Kala Woodson, 917-***-****

Luis Vazquez, 551-***-****

Activities and Honors

Role playing Table top

Creating/Managing events

Languages

Spanish:

Professional

#HRJ#fd719e47-ebea-4bc7-8495-f8806bd24850#

Contact this candidate