Tech Support Office Admin

Authorized to work in the US

Work Experience

Currently Self employed cleaner/yard maintenance

Self employed - Fort Worth, TX

April 2016 to November 2018

Pre and post construction clean up interior and exterior . Clean. Load materials, demo complete appliances and all debris. Regularly maintained few properties up to time they are sold.

Systems' Administrator

FlightSafety, International - Hurst, TX

February 2009 to February 2012

Scheduled and maintained invoicing of various travel itineraries for E & D Department, ID Department and guests. Coordinated physical changes to computer data bases and various systems, entered, updated metadata content and field requirements as needed. Worked with department managers and system or database end users to analyze and define technology solutions to fit our business needs. Assisted in all phases from testing, to deployment or implementation, to every day administrative duties of various systems, software programs, databases, etc. Designed logical and physical data or reviews description of changes to data base design to understand how changes to be made affect physical data base (how data is stored in terms of physical characteristics,such as location, amount of space, and access method). Specified how and what various end-users were able to see or do within the specified data base or system and lead facilitator of providing end-user permissions, logins, instructions, training, etc. I was always considered highly respect and top "go to" person for my excellent troubleshooting skills, and training and documenting experience, beta testing, problem solving, report analysis, regulatory agencies and rules, documented detailed processes and issue resolutions and created various FAQ reference materials and presentations or documents. Refined changes to system directories, file structures or content as needed for navigational efficiency, bandwidth, compatibility and dependability.

Technical Support Specialist/ Executive Assistant I Engineering and Design Dept- FlightSafety Intl. (Courseware Support) - Hurst, TX October 2007 to February 2009

Monitor, oversee and direct all tech support requests via Documentum eRoom data entry system. Responsible for creating, monitoring, prioritizing and adding data and content and files, controlled user access logins and passwords, permissions, roles: created various databases, uploaded various file types, graphics, source files, graphics, verified and updated all FAA approved revisions and all content files were true and correct, tested files to ensure hey were not corrupted, ran software, approval. folders created, as well as perform regularly scheduled backups. reports, etc. We then developed a Documentum based eStore in which i was a big part of its creation. fulfillment of metadata and content files, graphics, pricing, etc and maintained tech support to all users after its roll out and this was a major success and is still used by over 90 facilities today for online ordering of FAA approved courseware materials, schematics, etc. Monitored and redirected all Customer Care Feedback submissions to the appropriate Departments for timely response and resolution of any issues. I also quickly learned and was then assigned guardian of all Matrix Distribution requests and emails, as well as tracking all Matrix DTS/GFS program builds, oversee the tasks for all aircraft specific courseware in work and sending out deployment notices as needed. Updated QMS documents, and Master Document Lists, various training materials, syllabus, etc., as required for FAA/JAS CERTIFIED training needs. Trained pilot, aircraft maintenance as well as fellow center staff employees from our various FSI learning center facilities. Aided course enrollment, tracking new and recurrent students. Prepare and distribute weekly reports. Create and move files and meta data to archive and other server locations as needed. Daily handled troubleshooting needs, training questions, analyzed and resolved various types of issues from office machinery to systems and software issues Work closely with all CWS departments to ensure that our customers' and vendors' questions or needs are met in a timely manner and provided them the assurance that they could always rely on me whenever needed. Assisted with amending, creating, and production of top quality aircraft learning courseware, training materials and programs. Issued authorization codes, and performed general administrative duties such as opening the office,multi line phones, emails, faxes, making copies, file production and maintenance, shipping and receiving, postal needs, documentation needs, travel itineraries and lodging needs scheduling, office supplies for needs of all our inner departments. I also took meeting minutes, handled others messaging aid, maintained department personnel and training records for the E & D Manager and performed all duties required or needed in my role as Executive Assistant.

Receptionist/Front Office Assistant/Coordinator

TRC Staffing - Dallas, TX

January 2007 to October 2007

Assignment to FlightSafety, International (Courseware Support Facility) Hurst, Texas

All office needs. Answered and directed all incoming calls on multiphone line system while sending phone messages to various CWS persons via email and/or written correspondence. Received and forwarded faxes for various CWS personnel. Prepared front office for the day's business, made coffee, opened blinds, warmed up copiers, etc. Copied and collated numerous documents upon request. Greeted visitors, maintained visitor log and issued badges daily. Created, updated, and entered all business administration criteria into Media Workplace database including current vendors' and FSI facilities contacts' information (emails, phone extentions or speed dial setup, company or facility names and addresses, job titles and departments.) This was maintained routinely and timely. Data entry of new Pilot and Aircraft Mainenance Personnel Initial and Recurrent Labs' testing information for Instructional Design Team, worked on revising/ maintaining inventory spreadsheets for our Customer Service Department Reps, student enrollments, class time extensions for Cessna University Online Training Courses. Assisted Human Resource and Salary Administration Department when needed with various tasks (i.e., job postings, collated and mailed payroll authorizations, created spreadsheets, created, updated and made copies of all TOM course materials, data entry tasks, filing, etc.

Scheduler/Planner

Manpower Staffing for PhotoEtch in Fort Worth - Fort Worth, TX July 2006 to January 2007

Manufacturer of aviation display panels, circuit boards, desktop size simulation devices and 3D technology programs for various customers, including, but not limited to, Boeing, Lockheed, Bell. Helicopter and various other government entities which included military base locations. Created, monitored and closed out FAA approved manufacturing job travelers and operations, closely reviewed all details which included materials used, materials on hand, materials ordered. and made sure arrival date coincided well with promised deadline date to customer, made sure any and all needed materials not on hand or on current order were placed on order immediately and worked closely with vendors establishing and ensuring exact delivery dates, monitored and accurately documented all materials used, labor and costs, all assembly and testing or QC steps were completed, ensured all required authorized signatures were present and basically all FA guidelines for repair or build work was proper and complete.Performed various other duties as well including production, delivery and cost analysis, as well as handling any rework projects with same integrity and diligence.

Data Entry and Administrative Assistant

Imprimis Staffing Agency - Fort Worth, TX

February 2005 to May 2006

Assignments: Executive Assistant to CEO for Sundance Square Development Company Ft. Worth, Texas.

2 week assignment: Prominent Ft. Worth, Texas Travel Agency

Drafting, proofreading and sending various Land/Titles documents, basic accounting, ordering office supplies, mail pick up and distribution, courier and errand runner, ordering and stocking all drinks/ and snacks, ordering and picking up of lunch orders for CEO and business guests, update and keep tabs on the CEO's calendar for his attendance to various meetings and social events, scheduled the use of conference room, phones, faxing, copying and various other miscellaneous office duties.

Second assignment as indicated previously was a two week contract assisting in extensive data entry and file checking process for a prominent Fort Worth travel agency. There i aided in transferring all very confidential and critical personnel data from the old database (Excel) and keyed in the data files, with accuracy, into the new database (Sabre).

Legal Assistant

Charles Kennedy- Attorney at Law - Arlington, TX

September 2004 to February 2005

This was a temporary part time "as needed basis" paralegal position for Attorney who practiced in various areas of law', including but not limited to Probate, Guardianships, Wills, Bankruptcies, Adoptions and Elder Law. Composed, received and mailed legal correspondences,reviewed, updated and closed case files,updated database for closed files, prepared boxes for transit off site storage transit to safe site location, answered phones, etc.

Bankruptcy Specialist / Paralegal

Ramsey Law Firm - Arlington, TX

March 2004 to August 2004

Bankruptcy Law Firm for creditors in heavy bankruptcy litigation cases, including, but not limited to, Household Finance, GMAC, Ford Credit, etc. Drafted, proofread and filed numerous litigation documents and pleadings (i.e., Objections, Motions, Discovery, Responses, etc). Determined what next action was needed to take place on the bankruptcy case and made sure documents were filed before critical deadlines. Pleadings were filed throughout the United States so communicated with various Plaintiffs' attorneys in all states and monitored numerous State Courts' activities, handled negotiations regarding interest rate amounts, plan treatments, etc.

10/03 to 03/04 Relocation and home search period from Ohio and back to Texas.

Legal Secretary / Paralegal

Craig W. Relman Co - Beachwood, OH

August 2003 to October 2003

Bankruptcy Case Analyst/Claims

Motions

December 2001 to August 2003

for Relief from Stay,

Discovery, Subpoenas, etc.), heavy phones, heavy typing, Dictaphone, notices, billing, setting up and maintaining case files, accounting, and communications with various courts regarding trial dates, etc. 12/01 to 08/03 Bankruptcy Case Analyst/Claims Person Michael A. Gallo, Trustee (Chapter 13 Bankruptcy Northern District of OhioYoungstown)

Analyzed case history and figures in order to adequately fund all newly filed Chapter 13 Bankruptcy cases. Performed electronic data entry of creditors' claims, court pleadings, created, proofread and sent numerous correspondences, daily phone conversations with debtors' attorneys, Pro Se debtors, courts and creditors, monitored court docket status, filed court pleadings and claims with court, attended meetings with creditors and debtors' attorneys, reviewed debtors' payment histories, worked to resolve all claim or pleading issues, set up and maintained files, performed ninety day bar reviews on open cases, etc.

Paralegal

The Affiliates and Office Team in Cleveland - Cleveland, OH August 2001 to December 2001

Temporary assignments were: Davis & Young, L. L. P., Akron OH and Tradesmen International Solon, Ohio. Duties included, but not limited to, Dictaphone, typing, drafting of legal documents, phones, filing, maintaining legal calendars and costs, various correspondences, etc.

Paralegal

Foster & Sear - Arlington, TX

April 2000 to April 2001

Asbestos Litigation Law Firm)

Worked on behalf of Plaintiffs in submitting asbestos exposure injury claims to court appointed Trusts. This position required heavy data entry and research of plaintiffs' work history, medical history, daily correspondences, oral communications (plaintiffs and defendants), inperson consultations with plaintiffs, medical reports, setting up and maintaining files, beneficiary information, probate information, trial date information, investigation of household exposure, gathering information and entering into an approved claim form and submitting to the court appointed Trusts before the statute date. Worked with spreadsheets, merge programs, etc.

Paralegal Internship and full time Paralegal student at

Arlington Career Institute - Grand Prairie, TX

July 1999 to April 2000

Vecchio & Vecchio, Attorneys at Law, Grand Prairie, Texas.

Paralegal Intern work for personal injury law office. Tasks consisted of case briefs, memorandums, settlement brochures, all correspondencesand jury verdict summaries, retrieving medical reports, interviewing clients, drafting and filing pleadings with courts, etc.

Returns Processor

Bank One Processing Center - Bedford, TX

April 1998 to November 1998

Heavy data entry/ accounting and reconciliations on all chargebacks (returned checks) for various business account clients (ie, WalMart, Hobby Lobby) and various others. Had to go on short term disability leave after being hit by a truck in a car accident at 7 months pregnant. After having baby I decided to return to school.

Receptionist/Secretary/TSR Coordinator

Vinson & Associates - Dallas, TX

October 1997 to April 1998

via Job Placement Agency

Assignment:

LaSalle Partners Management Limited

Position: Receptionist/Secretary/TSR Coordinator

Answer multiphone lines for management, engineering and security staff. Dispatched tenant service requests (TSR) and maintained daily log on MP2 software. Also assisted managers by typing various correspondence (letters, reports, etc.), obtain current certificates of insurance on all tenants and contractors and maintain a tracking procedure to keep them current, managed petty cash for concierge services, maintain current tenant and vendor roster, order office supplies, etc.

Deputy Court Clerk & Administrator then appointed to acting Municipal Court Judge City of Tool - Tool, TX

May 1995 to September 1997

Performed arraignments and was sole Court Administrator for this municipality. This included, but was not limited to, sworn complaints, signed and issued numerous warrants, set up costs for fines, established payment plans, maintained court dockets and all court records, presided over all court hearings, sole accountant for all court funds and payment of state fees (court costs), maintained all court records, recorded and forwarded all convictions to Texas Department of Public Safety, delegated community service as needed, handled multiphone lines, created and signed sworn affidavits, performed 1 inquest while in this position, performed all court clerk and judicial duties daily, etc.

Education

Diploma- Paralegal Studies at

Arlington Career Institute - Grand Prairie, TX

July 1999 to April 2000

GED

Little Rock, AR

1981 to 1983

Skills

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Access (2 years)

• Troubleshooting (5 years)

• Reconciliation (2 years)

• Administrative Assistant (10+ years)

• Technical Support (3 years)

• Office Equipment (10+ years)

• Office Administration (10+ years)

• Dispatch (1 year)

• Paralegal (6 years)

• Analysis (2 years)

• Accounting (5 years)

• Accounts Receivable (5 years)

• Social Media (8 years)

• Social Networking (8 years)

• Adobe Acrobat (10+ years)

• Billing (4 years)

• Bookkeeping (4 years)

• Customer Service (10+ years)

• Computer Skills (10+ years)

• Computer (10+ years)

• Computer Literate (10+ years)

• Communication (3 years)

• Data Entry (10+ years)

• Data Analysis (2 years)

• Detail Oriented (10+ years)

• Database Management (8 years)

• Documentation (10+ years)

• DNS (1 year)

• Editing (10+ years)

• Email (10+ years)

• Event Management (1 year)

• Email Marketing (Less than 1 year)

• Filing (10+ years)

• Fax (10+ years)

• Faxing (10+ years)

• Facebook (7 years)

• Financial Analysis (3 years)

• Fast Learner (10+ years)

• Google Analytics (Less than 1 year)

• Google Docs (1 year)

• General Ledger (5 years)

• General Office Skills (10+ years)

• General Office (10+ years)

• Honest (10+ years)

• HTML (Less than 1 year)

• Inventory Management (4 years)

• Illustrator (Less than 1 year)

• Internet (10+ years)

• Inventory (4 years)

• TCP/IP (2 years)

• Interpersonal Skills (10+ years)

• Internet Research (10+ years)

• Java (2 years)

• Keyboarding

• Keyboarding (10+ years)

• Knowledge Management (2 years)

• Knowledge Of Medical Terminology (2 years)

• Lotus Notes (1 year)

• Legal Research (6 years)

• Lean Manufacturing (Less than 1 year)

• Linkedin (3 years)

• Lead Generation (Less than 1 year)

• Ms Word (10+ years)

• MS Office (10+ years)

• Microsoft Office Suite (4 years)

• Medical Terminology (4 years)

• Ms Excel (10+ years)

• Negotiation (2 years)

• Networking (3 years)

• Notary Public (2 years)

• New Product Development (4 years)

• Newsletters (1 year)

• Netmeeting (2 years)

• Outlook (6 years)

• Oracle (1 year)

• Office Management (3 years)

• Organization (10+ years)

• Office (10+ years)

• Operations (2 years)

• Powerpoint (10+ years)

• Publisher (1 year)

• Problem Solving (9 years)

• Public Speaking (1 year)

• Process Improvement

• Process Improvement (3 years)

• Program Management (1 year)

• Quality Assurance (2 years)

• Quickbooks (2 years)

• Quicken (2 years)

• Quickbooks Pro (1 year)

• Research (10+ years)

• Receptionist (10+ years)

• Reporting (3 years)

• Retail (2 years)

• Records Management (6 years)

• Sap (Less than 1 year)

• Sharepoint (Less than 1 year)

• Social Media (9 years)

• Scheduling (3 years)

• Training (2 years)

• Typing (9 years)

• Time Management (2 years)

• Team Player (10+ years)

• Technical Writing (2 years)

• Teaching (2 years)

• Team Leadership

• Team Leadership (Less than 1 year)

• Troubleshooting (10+ years)

• Usability Testing (2 years)

• User Experience (4 years)

• Visio (1 year)

• Vendor Management (2 years)

• Vendor Management (1 year)

• Visual Basic

• Visual Basic (1 year)

• Video Editing (1 year)

• Vendor Relations (2 years)

• Writing (2 years)

• Wordpress (1 year)

• Windows Xp (10+ years)

• Windows 7 (2 years)

• Word Processing (10+ years)

• Wordperfect (9 years)

• XML (1 year)

• Cleanroom

• Clean

• Clean Room

• Janitorial

• SQL

• Microsoft SQL Server

• User Interface (UI)

• JavaScript

• Project Management

• MySQL

• Manufacturing

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