Project Manager Customer Support
Resume:
Christopher P. Henson
Altus, OK 73521
**********@*****.***
EXPERIENCE
**** - ****. ******* ************* ******** Altus Air Force Base, OK Project Manager
• Assist customers in resolving issues pertaining to Cisco Phones, fax machines, remote modems, and other communication equipment necessary for them to perform daily tasks.
• Access to Cisco Unified Call Manager software for performing daily duties for customer support.
• Access to Cisco Unity Connection Serviceability software to assist customer with voicemail.
• Access to Verba software to access call recordings when necessary and requested from management.
• Access to CIPS software for geo-locating all communication structures base wide, including manholes, handholes, pedestals, conduit and duct paths for fiber lines between structures.
• Access to AF Work Management software for performing dig permits, which assist other parties prior to trenching and boring underground, to prevent damage to communication lines nearby.
• Maintain Giant Voice console to ensure proper functioning of fourteen communication towers for base wide PA announcements.
• Access to InformaCast software for establishing and maintaining Cisco phone usage in paging, both base wide and a facility specific basis.
• Close out work orders for vendor payment initiation through CostPoint software. 2017 – 2020 ASSURANT Springfield, OH
Loss Drafts Specialist – Remote Position
• Build and maintain effective internal and external working relationships in order to meet client requirements and service level agreements.
• Accurately process documents related to property damage claims including ordering and reviewing inspection reports of damage, resolving any issues with or between homeowners, adjusters, and mortgage companies.
• Manage the processing and analysis of various daily compliance reports in order to ensure client accounts are in accordance with established guidelines.
• Positively and directly impact customer satisfaction and confidence in the company and our processes by maintaining timely and accurate work and providing customers personalized care.
• Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate
2013 – 2016 BAR-S FOODS COMPANY Altus, OK
Accountant
• Accurately generated financial reports enabling leadership to make precise business decisions.
• Applied GAAP in performing legal accounting procedures to ensure company is in daily compliance.
• Reconciled numerous daily, weekly, monthly, quarterly, and yearly accounts to ensure accuracy within, providing management with operational confidence.
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2007 – 2013 OK-1 MANUFACTURING COMPANY Altus, OK
Receptionist Administrative Assistant
• Assisted controller in month and year end closings. including writing journal entries, organizing schedules, and preparing reports.
• Collaborated with purchasing and manufacturing supervisors to identify and adjust inventory and assist in making critical business purchases to maximize profit and volume.
• Participated in all continuous improvement programs by offering suggestions and by exhibiting initiative in areas with direct control.
1993 – 2007 UNITED SUPERMARKETS Altus, OK
Assistant Manager 1999 – 2007; Stockman 1993 – 1999
• Responsible for maintaining overall store excellence and customer satisfaction by keeping inventory regulated, delegating tasks to proper employees, and establishing customer relations EDUCATION
2020 - Present CompTia
Security+ Certification (and renewal)
2011 - 2015 Cameron University Lawton, OK
Bachelor of Science in Accounting
2009 – 2011 Western Oklahoma State College Altus, OK Associates Degree in Accounting
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