Call Center Service Agent
Resume:
Connie Brasington
Las Vegas, NV *****
*********@*****.***
Professional Summary
seeking a challenging and responsible career with a Company that will provide longevity and professional growth
Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Best Management/Garda World-Las Vegas, NV
May 2024 to Present
Guest services for events at MGM Grand Hotel and Mandalay Bay Hotel. Work part time Box Office Agent
Treasure Island Resort & Casino-Las Vegas, NV
May 2023 to January 2024
Made reservations for shows at Treasure Island Casino Box Office Agent
Bally’s/Horseshoe Casino-Las Vegas, NV
April 2021 to May 2023
Made reservations for Caesar’s Entertainment properties for shows Reservation Agent
Zephyr Partners-Las Vegas, NV
May 2014 to August 2014
Answering phone calls and making reservations for hotels Agent/CSR
Airport Terminal Services-Las Vegas, NV
May 2013 to May 2014
Work contract for Allegiant Air at McCarran Airport checking in passengers for various flights, issuing luggage bag tags, and cross trained to work gates at Airport. Reservation Agent
Entertainment Benefits Group-Las Vegas, NV
July 2011 to May 2013
Call Center making reservations for hotels, shows in Las Vegas, New York and reservations for Disney World, Universal
Studios in Orlando, Disneyland in California, Six Flags in various parts of country. Phone Reservationist
Expedia Travel Agency-Las Vegas, NV
July 2011 to May 2013
for busy Travel Company, booking hotels, shows, cars and Airline Reservations. Security Dispatcher
Securitas USA-Las Vegas, NV
September 2010 to March 2011
for Home Owner Association, experienced in Quick Pass, customer service duties, secretarial duties v.i.p. parking Security attendant
Wackenhut Security-Las Vegas, NV
May 2009 to March 2010
for Frias Center for local cab company, checked in work vehicles and performed security duties to prevent unlawful trespassing.
Travel Reservationist
Tripres/Prestige Travel-Las Vegas, NV
March 2007 to November 2008
for high end Travel Agency, handled car, hotel and Airline reservations for return guests Call Center
Call Center Specialist
Allegiant Airlines-Las Vegas, NV
May 2006 to February 2007
for busy Airline, handled cancellations, handled customer complaints Dispatcher for Security Company
Meadows Mall-Las Vegas, NV
November 2005 to April 2006
at Meadows Mall, worked answering phones and sending officers to various locations in Mall Security Dispatch Officer
Terrible's Hotel and Casino-Las Vegas, NV
January 2005 to October 2005
in high pressure casino. Performed interior/exterior foot patrols. Data entry in security systems Agent/CSR
Swissport USA-Las Vegas, NV
May 2003 to January 2005
Worked at McCarran Airport for Mexicana Airlines checking in passengers, checked in luggage, issued boarding passes and at times worked for other airlines such as Hawaiian Airlines, Virgin Atlantic Airlines, and various Canadian Airlines.
Player's Club Representative
Paris Hotel and Casino-Las Vegas, NV
May 2000 to November 2003
Worked at Players Club Booth and issued players cards for Casino, walked among guests inquiring and giving
information about cards, awarded complimentary comps. when earned, also issued cash back slips Library Clerk
City of San Bernardino-San Bernardino, CA
1995 to December 1995
Sept 1962- December 1995
Worked in various department such as Library and transferred to City Hall. Job titles included Library Clerk to Account Clerk. Retired after 32 years of service. Education
High school diploma
San Bernardino High school - San Bernardino, CA
September 1959 to June 1962
Skills
• Microsoft Windows (10+ years)
• 10 Key Data Entry (10+ years)
• Microsoft Excel (10+ years)
• Hotel experience (3 years)
• Customer service (10+ years)
• Cash register
• Sales
• Hospitality
• Hotel experience
• Windows
• LMS
• Spanish (10+ years)
• Math
• Word processing
Certifications and Licenses
I.D.
Additional Information
QUALIFICATIONS
Proficient in Microsoft Windows 2007, Windows CMs, Windows XP, 10 key, Internet bookings, Excellent problem
solving skills, customer service skills, highly self-motivated, goal oriented, excellent in planning and organizational tasks.
LANGUAGES
English/Spanish
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