Data Entry Help Desk

Nunu H Edessa

**** **** ****** *****, ***********, MN 55407, *****.*@*****.***, 763-***-****

Professional Summary

Multifaceted community servant and experienced professional with over 15 years of expertise across data entry, customer service, banking, and IT help desk support. Proven track record of efficiently managing high-volume data entry operations in fast-paced environments while maintaining exceptional accuracy. Skilled in training and mentoring junior clerks to enhance team performance and productivity. Proficient in Microsoft Office 365, Google Workspace, database systems, and document management platforms. Known for strong attention to detail, excellent time management, and a collaborative approach, with a reputation for reliability and consistency. Skills

Help Desk

Bank teller

Data Entry

MS Office Suite

Communication Skills

Fast computer touch typing (50 wpm)

Education

High School Diploma, Hareto High School, Hareto, Ethiopia

Ass. De (45 + credit hours in Cybersecurity, MCTC, Minneapolis, MN, Anticipated graduation, Jun,2026

BA (100 + credit hours), Bugema university, Kampala, Uganda, anticipated graduation, Jan,2026 Certificate

Advanced Database Management Makerere University, Feb 201 Kampala, Uganda

Advanced Community Interpreter Makerere University, June 2014, Kampala, Uganda

40 hours Community and medical interpreters training, October 2024, Minneapolis, USA Professional Experience

Minneapolis Community & Technical College Library – Minneapolis, Minnesota Technology Help Desk (Student Employee) - November 2023 to present

Helping patrons with computer troubleshooting, Data entry, accessing online resources, and printing. Minnesota Council of Churches (MCC) – Minneapolis, Minnesota Contract Community interpreter

June 2019 – to present

Interpretation, translation, and transcribing.

Teller; ODA FOREX Bureau – Kampala, Uganda Feb 2010 - February 2012

Attended to customer needs by exchanging currency,

facilitating deposits and withdrawals of funds, and completed balance sheets, prepared payroll for employees monthly,

prepared individual and group reports as needed by the manager Interpreter, Intake Officer - Refugee Law Project - April 2012 – Feb 2015 – Kampala, Uganda

Interpretation, translation, transcribing, and opening files for new arrivals Galaxy Guest House - Data entry Clerk, Manager - Jan. 2012 – Nov 2018 - Kampala, Uganda

Managed staff, daily operations, and finances, Night manager, record, data entry, and document manager. Referee(s)

1) Nina Vang (MCC, Manager of Immigration legal service), ****.****@**********.***, Tel: 612-***-****. 2) McArdle Kathleen (Library Technician, MCTC Library), ********.*******@***********.***, tele: 612-***-****.

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