Customer Service Financial Services

PROFESSIONAL SUMMARY

WORK HISTORY

ELLEN AMOH KYEREWAA

********@*****.*** +233-**-***-**** Nungua, Ghana Nationality: Ghanaian

Dynamic and detail-oriented accounting professional with over 5 years of progressive experience in banking and financial services. Demonstrated expertise in financial operations, customer service, and administrative management within rural banking environments. Proven track record of maintaining accurate financial records, processing transactions efficiently, and building strong client relationships. Committed to leveraging analytical skills and accounting knowledge to contribute meaningfully to organizational growth while pursuing opportunities for professional development in the financial sector.

2019 - Current

Clerk

Kumawuman Rural Bank Limited -

Kumawu, Ghana

• Maintain accurate customer account records and

transaction documentation

• Process loan applications and assist in credit assessment procedures

• Provide comprehensive customer service support for banking inquiries

• Prepare daily banking reports and reconcile account balances

• Support branch operations through efficient administrative tasks

• Ensure compliance with banking regulations and internal policies

• Assist customers with account opening procedures and documentation

2016 - 2018

Teller

Victory Cooperative and Mutual Support

Services - Ghana

• Processed cash transactions including deposits,

withdrawals, and transfers

• Maintained accurate cash drawer balances and end-of-day reconciliations

• Provided exceptional customer service for diverse clientele

• Handled member inquiries regarding account balances and services

EDUCATION

REFERENCES

• Processed loan disbursements and repayment transactions

• Maintained confidentiality of customer financial information

• Supported cooperative operations through member

education and assistance

2017 - 2021

Bachelor of Science: Accounting

Ghana Baptist University College Kumasi, Ashanti Region, Ghana 2006 - 2009

West African Senior School Certificate Examination Extramural Senior High School Accra, Greater Accra Region, Ghana 2003 - 2006

Basic Education Certificate Examination

Nungua Anglican Junior High School Nungua, Greater Accra Region, Ghana SKILLS

• Financial Accounting and Bookkeeping

• Banking Operations and Procedures

• Cash Management and Reconciliation

• Loan Processing and Credit Analysis

• Microsoft Office Suite (Word, Excel,

PowerPoint)

• Communication and Interpersonal Skills

• Strong Attention to Detail and Accuracy

• Customer Service Excellence

• Problem-Solving and Critical Thinking

• Teamwork and Collaboration

• Time Management and Organization

• Adaptability and Flexibility

• Leadership and Initiative

ADDITIONAL INFORMATION

• Willing to relocate within Ghana for the right opportunity

• Available for business travel if required

• Language Proficiency: Fluent in English (written and spoken), Native Twi speaker

• Mr. Joseph Opoku Adusei, Branch Manager, Kumawuman Rural Bank Limited, +233-**-***-****

• Mr. Wiafe Akenten, Lecturer, Ghana Baptist University College, +233-**-***-****

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