Customer Service Work-Life Balance

Michael Proto

** ******** *****, *******, **

929-***-**** ********@*****.***

Professional Summary

Compassionate and service-driven professional with hands-on experience in both healthcare and personal grooming industries. Proven ability to build trusting client relationships, deliver personalized care, and manage responsibilities in fast-paced environments. Adept at time management, active listening, and maintaining high standards of cleanliness and safety. Committed to continuous learning and delivering exceptional customer service.

Professional Experience

Caregiver

Anchor Healthcare, Matawan, NJ

February 2024 – February 2025

Delivered personalized daily care and companionship to an elderly client, always ensuring safety and dignity.

Assisted with daily living activities including bathing, grooming, dressing, and mobility exercises.

Administered prescribed medications and monitored for health changes, reporting findings to medical professionals.

Prepared nutritious meals according to dietary needs and managed appointment scheduling and transportation.

Maintained meticulous documentation of care routines and client health status.

Ensured a clean, organized, and safe home environment.

Barber

JX Cutz, West Hempstead, NY

August 2016 – March 2020

Provided high-quality grooming services, specializing in precision cuts and shaves tailored to client preferences.

Consulted with clients to recommend styles based on hair type, trends, and personal taste.

Maintained rigorous sanitation and tool maintenance procedures in compliance with health regulations.

Managed product inventory, placed supply orders, and maintained an efficient, welcoming workstation.

Delivered grooming product recommendations and home-care tips, enhancing the client experience.

Built a loyal client base through attentive service, professionalism, and personalized care.

Actively participated in industry workshops to stay up to date with emerging techniques and trends.

Education & Certifications

Barber License

Long Island Barber Institute, Hempstead, NY – May 2015

General Educational Development (GED)

Nassau BOCES, Westbury, NY – May 2014

Key Skills

Client-Centered Service

Time Management & Organization

Communication & Active Listening

Grooming & Hygiene Support

Conflict Resolution

Team Leadership & Supervision

Health Monitoring & Documentation

Microsoft Office & CAO Systems

Attention to Detail

Cleanliness & Sanitation Standards

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