Technical Support Customer Service

Antoinette Mayzick

Goose Creek, SC 843-***-**** **********.*.**********@*****.***

Professional Summary

Dedicated professional with over 15 years of experience in customer service, technical support, and security operations. Proven expertise in troubleshooting complex technical issues, safeguarding people and property, and delivering high-quality service in fast-paced environments. Strong background in military administration, HR, and asset protection, supported by dual Master’s degrees in Human Resources Management and Criminal Justice. Recognized for problem-solving, leadership, and maintaining professionalism under pressure.

Core Competencies

Customer Service & Technical Support

Security & Asset Protection

Troubleshooting & Problem Resolution

HR Administration & Personnel Management

Conflict Resolution & Communication

Process Improvement & Training

Professional Experience

US Army National Guard – North Charleston, SC

Administrative NCO May 2009 – Present

Manage personnel actions, including promotions, transfers, separations, and retirements.

Oversee personnel records, payroll, and compliance with military policies.

Support unit operations through HR administration, training coordination, and readiness management.

Ensure safety and accountability of personnel and resources.

Comcast Cable – North Charleston, SC

Customer Service Technical Support Dec 2006 – May 2009

Provide advanced troubleshooting for connectivity, browser, firewall, and router issues.

Deliver education and technical support to customers, achieving first-call resolution on complex cases.

Recognized for strong interpersonal skills and consistent performance in high-volume environments.

JK Harris & Company – North Charleston, SC

Case Specialist Oct 2005 – Dec 2006

Managed a caseload of 200–300 clients in tax resolution.

Negotiated settlements with the IRS and state tax authorities.

Ensured accurate recordkeeping and timely communication with clients.

Verizon Wireless – Columbia, SC

Customer Service Representative Jun 2003 – Sept 2005

Assisted 60+ daily customer inquiries, specializing in billing and accounting issues.

Registered 15,000+ U.S. Postal Service employees for corporate discount programs.

Consistently resolved billing discrepancies and provided account support.

Bally Total Fitness – Towson, MD

Help Desk Analyst / Telecom Liaison Jan 1999 – 2003

Handled 75–100 technical support calls daily for corporate and club operations.

Installed, configured, and maintained LAN/WAN and Windows systems.

Managed PBX, voicemail, and telecom services across multiple sites.

Education

MS, Human Resources Management – Capella University, Mar 2022

MS, Criminal Justice – Capella University, Sep 2017

BS, Public Administration – Capella University, Jan 2014

References

Available upon request

Contact this candidate