Customer Service Representative
Resume:
Jun ****
D O L LY S T R A T T O N
G R E E N
*********@*****.***
Philadelphia, PA 19142
PROFESSIONAL SUMMARY
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. WORK EXPERIENCE
Customer Service Representative, Jugni Implex LLC, Aug 2022 Current, Philadelphia, PA Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Resolved customer inquiries, complaints, and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Offered products and services to meet customers' needs and goals. Resolved customer inquiries via phone, email, and live chat support. Participated in workshops and training sessions to improve personal skills and job performance.
Liaised with logistics department to ensure timely delivery of products to customers. Customer Service Representative, D&S Communications, May 2018 Mar 2023, Atlanta, CA Maintained up-to-date knowledge of product information to assist customers effectively. Calmly dealt with irate customers by offering constructive solutions in a professional manner. Documented all customer interactions and transactions accurately for future reference. Ensured confidentiality of all sensitive information handled during client interactions. Utilized CRM systems to track customer interactions and solutions provided. Processed orders, forms, applications, and requests efficiently. Worked closely with the team to meet or exceed service goals on a consistent basis. EDUCATION
High School Diploma
High School Diploma Philadelphia, PA, PA
SKILLS
Service upsells Active listening
Multitasking Capability Attention to detail
Customer service excellence Account management
Communication skills Decision-making
Time management
DG
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