Customer Service Call Center
Resume:
KIM KESSELHON
*** *********** **, ******* *****
***********@*****.***
Professional Summary
Customer Service expert with over 20 years of experience. Recognized ability for building rapport and sales. Proven ability in customer experience and creating customer loyalty. Skills
Customer service management
Team supervision & training
Customer complaint resolution
Performance evaluation
Cross-functional collaboration
Relationship Building
Internal/external communication
Microsoft Office Suite
Call Center Experience
Adaptability
Interpersonal Skills
Communication
Emotional Intelligence
Scheduling
Delegation
Active Listening
Time Management
Attention to Detail
Work Experience
Salelytics 04/ 2013 – 06/2025
Customer Care Professional
Appleton, WI
• Take inbound calls regarding credit cards for small business. Use consultative sales techniques to uncover the customer needs.
• Make a recommendation of the best card to meet their needs and explain the features and benefits.
• Take their application and validate their choice.
• Seamless connection to management, customers, and clients
• Individual performance goals are attained/maintained
• Continuous communication with leadership and/or team members
• Employees will uphold company policies while in the remote office setting
• Employees understand approval for remote office option may be revoked at any time and without reason, in its sole determination
AllState 09/2012 – 12/2012
Claims Service Specialist
Cross Plains, WI
• Processing claims: Managing a steady volume of new claims involving auto liability and/or casualty.
• Customer support: Assisting customers with questions about process, policies, and next steps.
• Claims documentation: Documenting all actions taken into the claim at every touchpoint.
• Customer advocacy: Advocating for seat belts, air bags, and graduated driving laws.
• Continuous learning: Participating in workshops and training to develop skills and knowledge.
• Flexibility: Working remotely and in other flexible work options to fit personal schedules. Education
Custer High School
Milwaukee, Wi
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