Office Manager Customer Service

Vera Stringham

279-***-**** **************@*****.***

Dedicated, detailed oriented, adaptable, and conscientious self-starter with excellent communication skills capable of working independently as well as in a team setting. Strong organizational and interpersonal skills.

Experience:

September 2023 – May 2024

Total Landscape Concepts, Rancho Cordova, CA

Assistant Office Manager

•Processed Exceptions Report – checked ADP timesheets and printed the timesheets that needed corrections made. Had crew members that needed corrections to update and sign forms. Placed corrections into ADP for Office Manager to process payroll.

•Input new employee information into ADP and made files.

•Posted payments by check or money order

•Processed credit card payments

•Processed aging report and sent reminders

•Answered inbound calls and sent messages to appropriate person.

•Answered Yelp, website and email inquiries and scheduled appointments with appropriate estimators for bids on projects.

•Worked any special projects assigned by Office Manager.

•Printed and updated Maintenance Crews routes monthly.

December 2020 to April 2022

PennyMac Moorpark, CA

Foreclosure Specialist

•Managed a portfolio of approximately 80 FHA pre-Foreclosure files.

•Obtained documents needed to submit to the Foreclosure Department.

•Requested any missing documents

July 2019 to December 20A20

Vista Ford/Lincoln Woodland Hills, CA

Customer Service Representative/Service Center

•Set up appointments for the Service Advisors to bring in vehicles for service.

•Made outbound calls to set up missed appointments or vehicles with recall notices.

May 2007 to June 2018

Bank of America Corp Westlake Village, CA

Foreclosure Specialist

•Managed a portfolio of approximately 80 FHA Foreclosure files during the claim process.

•Cleared a backlog of files past due to HUD.

•Trained and cross-trained teams of associates in on going courses.

•Assisted in creating a comprehensive training manual.

May 2005 to May 2007

Bank of America Simi Valley, CA

Customer Service Representative

Property Tax Research

•Managed a portfolio of approximately 80 tax research files.

•Worked closely with Tax Authorities throughout the country while researching • The delinquency of taxes

•Overpayment of taxes.

•Verification of lots associated with the loans.

•Processed delinquent tax payments.

•Requested refunds for overpayment of taxes.

May 2005 to May 2007

Countrywide Home Loans, Inc. Simi Valley, CA

Customer Service Representative

HOA Research

•Managed portfolio of approximately 60 research files.

•Worked closely with HOA representatives and Attorneys offices to determine delinquent HOA fees due to prevent foreclosure proceedings.

•Requested payment of any delinquent HOA fees.

Branch Liaison

•Managed portfolio of approximately 80 research files.

•Worked closely with Branch Offices and customers regarding correct boarding of loans.

•First payment due dates and missing escrow accounts.

Customer Service Representative

•Processed approximately 65-100 customer service calls a day.

•Processed Mortgage payments

•Answered questions regarding loan documents and escrow accounts.

•Setup escrow accounts.

•Informed customers of services available to them in regards to refinancing and sales.

Processed requests for further research needed to the appropriate department.

2019 to December 2020 Vista Ford/Lincoln Woodland Hills, CA Customer Service Representative/Service Center Set up appointments for the Service Advisors to bring in vehicles for service Mad

e outbound calls to set up missed appointments or vehicles with recall notices May 2007 to June 2018 Bank of America Corp Westlake Village, CA Foreclosure Specialist Managed a portfolio of approximately 80 FHA Foreclosure files during the claim process, fully clearing a backlog of files past due to HUD. Trained and cross-trained teams of associates in on going courses. Assisted in creating a comprehensive training manual. May 2005 to May 2007 Bank of America Simi Valley, CA Customer Service Representative Property Tax Research Managed a portfolio of approximately 80 tax research files. Worked closely with Tax Authorities throughout the country while researching the delinquency of taxes, overpayment of taxes and verification of lots associated with the loans. Processed delinquent tax payments Requested refunds for overpayment of taxes May 2005 to May 2007 Countrywide Home Loans, Inc. Simi Valley, CA Customer Service Representative HOA research Managed portfolio of approximately 60 research files. Worked closely with HOA representatives and Attorneys offices to determine delinquent HOA fees due to prevent foreclosure proceedings. Requested payment of any delinquent HOA fees. Branch Liaison Managed portfolio of approximately 80 research files. Worked closely with Branch Offices and customers regarding correct boarding of loans, including first payment due dates ad missing escrow accounts.

Customer Service Representative Processed approximately 65-100 customer service calls a day.

Processed Mortgage payments, answered questions regarding loan documents and escrow accounts. Setup escrow accounts and calculated new monthly mortgage payments. Informed customers of services available to them in regards to refinancing and sales. Processed requests for further research needed in regards to unpaid property taxes and property insurance.

Contact this candidate