Customer Service Team Member
Resume:
ELISANDRA RIVERA
Elisandra Rivera
Easton, PA ***45
*****************@*****.***
RE: Enthusiastic and Hard-Working Administration with the right opportunity. Dear Hiring Manager,
I am interested in applying for your open available position. I have a vast array of experience working in versatile settings, and I pride myself on my adaptability and willingness to learn. Throughout my time working in these various environments, I have been taught the importance and value in communication, working with a team and working on my own, providing great customer service, problem solving and how my commitment to excellence will only prove myself as a valuable team member in any establishment. I am looking for a space where I could use the skills and experience I have gained and use them to grow, with the intention of being nothing short of an asset for your company. I am used to working in a high volume setting, and collaboratively working with others to reach a goal. I am also able to work proficiently alone, executing any tasks or responsibilities given to me. Punctuality, prioritizing and my willingness to keep an open mind to learn and grow are qualities that I believe you are looking for in the position you have available. I look forward in hearing from you so that we may have time to meet and discuss the possibility of having me join your team.
Thank you for your time and consideration.
I would be happy to provide greater detail about my skills and experience during an interview. Please contact me at your earliest convenience.
I am ready to put my expertise to work for the benefit of your organization. Best Regards,
Elisandra Rivera
Elisandra Rivera
61 Freedom Terrace
Easton PA 18045
*****************@*****.***
Skills
Detail oriented, excellent problem-solving skills, organized and energetic, a drive to provide stellar customer service, exceptional interpersonal communication skills, punctual, hardworking, a confident employee committed to excellence. Written and verbal bilingual: Spanish
Experience
June 2021 - Present
FlexCom (Flexible Compensators, Inc.) – Bath PA – Administrative Assistant
● New job processing and set up
● Customer invoice processing and collections
● Purchasing, receiving
● Vendor invoice verification and processing
● Payroll processing
April 2022 – September 2023
Belyea Company, Inc. – Easton PA – Field Service / Sales Support Administration
● New job processing and set up from quotes
● Customer collections
● Purchasing
● Payroll processing
June 2021 – December 2021
United Parcel Service – Easton PA – Preload Part-time Supervisor
● Daily machine operation verification
● Daily goal review and coverage
● Daily concern submission
● Payroll submission
November 2004 – December 2020
Kistler O’Brien Fire Protection - Bethlehem PA - Contract and Client Support / Administration
● Provide clients with full customer support and day to day problem solving
● File, maintain and update all client files with day-to-day record keeping
● Creating electronic contracts for all new clients, and updating client files
● Support the sales team with customer contracts, record keeping, and updating of files
● Assist accounts receivable with data entry and maintaining of files
● Scheduled inspections for all clients when translation required
● Responsible for translating with all Spanish speaking clients
● Usage of many customer-based website like SAP, CBRE Service Insight, and may more.
● Worked with major customers to understand requirements and provide exceptional inspections, service & invoicing. Education
Eastern District High School - Brooklyn, NY - Major: General High School Diploma September 1999 - June 2000
Technical Career Institute - New York, NY - Major: Accounting Employment History:
1. November 1993 – April 2001 709 Broadway Associates/DBA: Tom, Dick, & Harry 709 Broadway, Brooklyn NY 11206
Contact: Anthony Alesi/Mark 718-***-****
2. May 1999 – April 2001 Technical Career Institutes/Student Loan Servicing Department 320 West 31st Street, New York NY 10001
Contacts: Lorena Abreu/Altagracia (Bienchy) Azcona 215-***-**** / 800-***-**** 3. July 2001 – May 2002 Drywall Systems, LLC
182 West Main Street, Middletown NY 10940
Contact: Toni LaBelle 845-***-****
4. July 2005 – August 2004 Transource, Inc./DBA: Unishippers 65 East Elizabeth Avenue, Bethlehem PA 18018
Contact: Robert LeBus – 610-***-****
5. July 2004 – September 2004 Hobbie Personnel Services/@ Just Born, Inc. Hobbie Personnel Services – 3434 Hamilton Boulevard, Allentown PA 18103 Contact: Janet Glowa 610-***-****
Just Born – 1300 Stefko Boulevard, Bethlehem PA 18017 Contact: Donna Burkit 610-***-****
6. September 2004 – November 2004 One Source Staffing/@ Kistler O’Brien Fire Protection One Source Staffing – 3864 Courtney Street, Suite 307, Bethlehem PA 18015 Contact: 800-***-****
Kistler O’Brien Fire Protection – 2210 City Line Road, Bethlehem PA 18017 Contact: Tammy L. Reilman 610-***-****
7. November 2004 – December 2020 Kistler O’Brien Fire Protection 2210 City Line Road, Bethlehem PA 18017
Contact: Thomas P. Derkits 610-***-****
8. February 2008 – April 2008 United States Postal Service 1000 Postal Road, Bethlehem PA 18017
Contact: Ernesto Rodriguez 610-***-****
9. January 2021 – April 2021 McKesson Corporation
3769 Commerce Center Boulevard, Bethlehem PA 18015 Contact: Shadiyah Henson 610-***-****
10. June 2021 – December 2021 United Parcel Service 1620 Van Buren Road, Easton PA 18045
Contact: Alpha Bah/Brendan Klein
11. April 2022 – September 2023 Belyea Company, Inc. 2200 Northwood Boulevard, Easton PA 18045
Contact: Karen Cassady 610-***-****
12. June 2021 – Present Flexible Compensators, Inc. /DBA: FlexCom 6864 Chrisphalt Drive, Bath PA 18014
Contacts: Rachel Ravese 610-***-****
I am writing to enthusiastically recommend Elisandra Rivera, whom I have known for 25 years as a former schoolmate and colleague at Technical Career Institute. Elisandra's drive to excel in both her professional and personal life has consistently impressed me. She is a versatile professional with a strong background in customer service, administration, and contract support, making her a valuable asset to any team.
Elisandra's career reflects her dedication to client satisfaction and operational efficiency. During her 16-year tenure at Kistler O’Brien Fire Protection, she provided robust client support and managed contracts meticulously. Her bilingual proficiency in Spanish was crucial for effective communication with Spanish-speaking clients, showcasing her reliability, attention to detail, and exceptional interpersonal skills.
Beyond her experience at Kistler O’Brien, Elisandra has held diverse roles that demonstrate her adaptability and strong work ethic. Her role at McKesson Corporation as a picker illustrates her capability for efficient work in demanding environments. As a switchboard operator at Just Born, Inc., she honed her communication and organizational skills. Elisandra is a dedicated learner, evidenced by her high school diploma and accounting education. This combination of practical experience and foundational knowledge equips her to handle a wide range of responsibilities with precision and competence. I am confident that Elisandra Rivera's comprehensive skill set, including her bilingual abilities and extensive experience in customer service, administration, and contract support, would make her an outstanding addition to your organization. She is a dependable, organized, and client-focused individual who consistently goes above and beyond. Please do not hesitate to contact me at [212-***-****] or ****.******@********.***. If you require any further information.
Sincerely,
Alex Roldan
July 20, 2025
To Whom It May Concern:
I am pleased to recommend Elisandra Rivera for the administrative position she has applied for. I have had the pleasure of knowing her for 20 years and working with her for 7 of those years with Kistler O’Brien Fire Protection (now Encore). Throughout our time working together, Elisandra impressed me with her strong work ethic and commitment to excellence. She approaches her work with focus and determination, tackling her own responsibilities and often assisting others. She has a keen attention to detail and produces high quality work. Notably, Elisandra is highly dependable and can be counted on to take initiative and to follow through on commitments even under pressure. I truly believe Elisandra would be a tremendous asset to your organization and would bring the same level of excellence and integrity. Please feel free to contact me at *******@*******.*** or 610-***-**** if you would like to discuss Elissandra’s qualifications in more detail. Sincerely,
Karlene J. Kohler
Operations Specialist
Encore Fire Protection
*******@*******.***
To Whom it may Concern:
I have known Elisandra Rivera in both a professional and personal capacity for the past 15 years. Elisandra has an unmatched drive and professional work ethic that causes her to accomplish any task that is put before her. She not only strives towards excellence in completing her required work but is also extremely innovative in improving upon existing processes to achieve greater efficacy and efficiency. As such, Elisandra would make an amazing addition to your team, and her organizational and social skills will serve you very well. Sincerely,
Stephen Kinsey
Contact this candidate