General Manager Guest Service

TIMOHTY A. ERKELENS-PROBST

GENERAL MANAGER / HOSPITALITY EXPERT

949-***-**** ***************@*****.*** https://www.linkedin.com/in/terkelensprobst/

PROFESSIONAL SUMMARY

Hospitality executive with 20+ years of leadership across luxury, boutique, lifestyle, and Forbes-rated properties. Proven success driving revenue, leading complex renovations, and elevating guest satisfaction to market-leading rankings. Skilled in full-service operations, multi-outlet F&B launches, VIP guest experience design, and owner/asset management relations. Recognized for building engaged teams, delivering exceptional guest journeys, and safeguarding asset value during transitions and transformations.

WORK EXPERIENCE

SPRINGBOARD HOSPITALITY 2015 - 2025

General Manager Montrose, Beverly Hills 2022 - 2025

Lead all operations for a 133-room full-service lifestyle hotel.

Directed F&B operations (rooftop bar, pool bar, IRD programming) ensuring profitability and compliance.

Oversaw $13.3M annual revenue, implementing labor and cost control strategies.

Partnered with ownership/asset managers on CapEx, sustainability, and multi-trade renovations.

Elevated TripAdvisor ranking by 60+ positions and improved employee engagement.

Task Force Manager CA, WY, UT, AZ, and FL 2020 - 2022

Oversaw the Chamberlan Hotel West Hollywood as Hotel Manager before transitioning to GM roll

Took over management of the Neptune Resort Fort Myers Beach FL

Worked as acting GM of the Wine Growerrs Inn Sonoma [Best Western] while ownership approved permanent position

Onboarded the Yarrow Hotel Park City [Hilton Doubletree] through an owner institute of management, while maintaining 90+ on the QA Audit

Took over the Operations of The Virginian Lodge in Jackson WY, managing the Hotel, Restaurant, Market, and RV Park

Front Office Manager Harbor Court Hotel, San Francisco 2015 - 2020

Oversaw 131-room boutique hotel generating $14.2M annually.

Directed $10M renovation and rebrand while maintaining guest satisfaction.

Launched amenity fee program generating $1.3M annually.

Improved TripAdvisor ranking from #63 to #6.

KIMPTON HOTEL 2008 - 2015

Guest Service Supervisor Prescott/Hotel Zepelin, San Francisco 2010 - 2015

Promoted from Lead Concierge to Guest Service Supervisor

Managed VIP experience; GSS responses; launched “Live Like a Local” program.

Guest Service Agent Palomar/Hotel Zelos, San Francisco 2008 - 2010

Recognized for guest relations; selected for Concierge transfer.

EDUCATION & CERTIFICATIONS

B.F.A., Industrial Design Academy of Art University

ServSafe • CPR/First Aid

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