Customer Service Data Entry

Machelle King

**********@***.*** 901-***-****

Summary

Detailed oriented and reliable Junior HR professional with experience in recruitment, benefits, payroll, office management, and customer service. Accomplished communicator with the ability to build relationships with all levels of employees from diverse backgrounds. Independent thinker with the skills to analyze and solve complex problems. Excellent organizational skills and problem-solving ability.

Areas of Functional and Technical Expertise:

Recruiting (Full Cycle) Staffing Onboarding Employee Relations Benefits Administration HR Compliance Employment Law Training HRIS Platforms Customer Service Medical Practice Operations Data Entry SAP EVV Portal Oracle Continulink Epic Sandata EMR Systems Microsoft Office

Professional Experience:

HR Coordinator, SunCrest Companion Services of Memphis 03/2022 to Present

Manage the recruitment and onboarding process including job posting, scheduling interviews, interviewing candidates, offer extension, and successful onboarding.

Support recruiters in sourcing and reviewing resumes.

Staff caregivers based on client needs and schedules.

Process pre-employment requirements including background check and drug testing.

Communicate new hire start information with respective branch locations and new hire.

Coordinate supervisory visits to ensure regulatory compliance.

Process weekly payroll and address any discrepancies.

Maintain employee records and files for confidentiality and record keeping purposes.

Assist in employee investigations and provide support to the HR Manager.

Train new office staff on processes, procedures, and daily tasks.

Handle all administrative tasks for the office.

Baptist Medical Group 02/2019 to 04/2022

Customer Service Coordinator (10/2019 to 04/2022)

Greeted patients, answered questions, and facilitated completion of registration forms.

Obtained and updated patient demographic information.

Verified insurance, collected payments, and scheduled internal and external appointments.

Completed Daily Activity Reports and reconciled cash drawer.

Handled customer inquiries by phone or walk-in.

Customer Service Coordinator (Floater) (02/2019 to 10/2019)

Maintained accurate billing information, scheduled appointments, and reconciled charge entries.

Provided high level customer satisfaction during patient check in and interactions.

Processed phone orders, entered data into computer, and prepared invoices.

Covered different locations that were short staffed as needed.

Hertz Rental Car 08/2017 to 10/2018

Instant Returns Representative (01/2018 to 10/2018)

Managed vehicle return process, provided customer service, and resolved any issues presented.

Made future reservations and ensured a pleasant customer experience.

Handled daily bank transactions for the branch.

Utility worker (08/2017 to 01/2018)

Provided professional customer service to all customers throughout the car rental process.

Inspected and prepared vehicles for the next customer rental.

Trained new team members on the rental process and systems.

Academic Qualifications:

High School Diploma, Mitchell High School May 2010

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