Front End Manager

TT TOMICO THOMPSON

CUSTOMER SERVICE SUPERVISOR

GIANT FOOD STORES

*******@*****.*** 202-***-****

OBJECTIVE

Dedicated and

customer service

oriented supervisor

with over 10 years of

experience in the

food service

industry, seeking to

leverage extensive

background in

customer service,

management, and

team leadership to

drive customer

satisfaction and

team productivity

SKILLS

• Excellent

leadership and

team

management

• Strong

communication

EXPERIENCE

CUSTOMER SERVICE SUPERVISOR • GIANT FOOD STORES •

07/2013 – PRESENT

• Lead a team of 67 customer service associates to deliver exceptional customer service, achieving a 95% customer service satisfaction rate.

• Implement training programs for new hires and ongoing training for staff, resulting in a 40% decrease in customer complaints.

• Coordinate with the kitchen and floor staff to ensure timely and accurate order fulfillment during peak hours; resulting in improved operational efficiency and team performance.

• Manage inventory and order supplies, reducing waste by 30%.

• Develop and maintain the team’s schedule to ensure full coverage during business hours, considering peak times and staff availability.

• Provide recommendations to senior/regional leadership, store managers on planning, developing, testing, execution, date cleansing, food trends, and analysis.

• Provide feedback to management through reports, metrics, meetings, briefings, and information papers.

• Serve as a liaison between store managers and regional officials and staff office.

• Review and analyze proposed legislative and policy changes to determine how they will impact work and staff.

• Prepare a variety of written products, including briefing documents, special reports, technical documentation, and issue papers for store management.

• Manage enterprise projects from planning, implementation, maintenance, administration, and monitoring.

• Consult and conduct studies to assess the best system. This includes gathering, analyzing, and interpreting the needs of multiple customers at one time.

TT TOMICO THOMPSON

CUSTOMER SERVICE SUPERVIOR

GIANT FOOD STORES

*******@*****.*** 202-***-****

2

and

interpersonal

skills

• Proficient in POS

systems and

Microsoft Office

Suite

• Ability to work

in a fast-paced

environment.

• Knowledgeable

inventory

management

and

• Multitasker

• Public Relations

Specialist

• Operations

Management

• Fluent in English

• Intermediate in

Spanish

• Review system architecture and system designs and make recommendations on changes.

• Review system controls and system issues including reports and audit findings. Work with Store shoppers and security to address any issues and make recommendations for improvements.

• Provide expert advice to program offices and to accountants, budget analysts, and specialists on financial regulations, program operations, and procedures.

CUSTOMER SERVICE ASSOCIATE • GIANT FOOD STORES •

03/2011 – 07/2013

• Provided high quality customer service to guests, including order taking, payment processing, and addressing customer inquiries and complaints.

• Trained new staff on customer service protocols and cash register operations.

• Assisted with inventory management and restocking supplies.

• Maintained cleanliness and order in the customer service area to ensure a pleasant dining environment and/or casual positive experience.

• Worked with customers to refine and define requirements to then translate those requirements into technical specification to help solve issues across Giant Food Store(s).

EDUCATION

COLLEGE COURSEWORK • 5/2012 • UNIVERSITY OF DISTRICT OF COLUMBIA, 3.0 GPA, Criminal Justice Major, General Studies

TT TOMICO THOMPSON

CUSTOMER SERVICE SUPERVIOR

GIANT FOOD STORES

*******@*****.*** 202-***-****

3

CERTIFICATIONS

CERTIFICATION FOOD SAFETY MANAGER (CFSM)

CUSTOMER SERVICE MANAGEMENT CERTIFICATION

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