Data Entry Support Technician
Resume:
Hannah Martin
Cumberland, RI ***64
401-***-**** ***************@*****.***
Computer Support Technician
QUALIFICATIONS
●Cloud computing/ remote
●Help Desk / IT Support
●IP Routing /Network protocols
●Microsoft Infrastructure
●Networking
●PC Hardware and software repair
●PC troubleshooting / repairs
●Remote Access
●Software installations/configurations
●Customer Service
Education
Lincoln Technical Institute, Lincoln, RI October 2021 - Present
Computer Systems Support Technician
Experience
Aspen Aerogels (Alpha Group), East Providence, RI
September 2024-March 2025
Data Entry
●Excel Spreadsheets
●Organizing data
●Transferring paper into digital data
●Scanning and editing PDF files
●Safety protocol
●Hazardous waste management
●Billing
●Budgeting
CVS Rollout center (NTTData), Smithfield, RI March 2023-December 2023
Project technician-Contracted
●Answering phone calls
●Working with technicians
●Making sure installations are run smoothly
●Troubleshooting
●Vendor Management
●Roll2000
●SupportLink
●Putty
●128t
●Cisco
●Cradlepoint
Vertikal6, Warwick, RI July 2022 – October 2022
Service Desk Technician – 5 Week Internship and Temp Employment
●Customer Service
●Answering phone calls
●Transferring calls
●Remote support
●Locating credentials
●Security
●Troubleshooting
●User Management
●Vendor Management
●Hudu
●Datto
●Autotask
●Active directory
●Azure
●Splashtop
●Microsoft Office 365
●Windows Troubleshooting
●Forticlient VPN
●Netsmart
Papa Gino's, South Attleboro, MA October 2020 - Present
Delivery Driver
●Maintained working knowledge of restaurant's policies and procedures
●Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
●Built and maintained internal and external customer satisfaction
●Assisted supervisors to identify and resolve issues in the restaurant
●Maintained high standards of customer service during high-volume, fast-paced operations
●Communicated clearly and positively with coworkers and management
●Mastered point-of-service (POS) computer system for automated order taking
●Handled currency and credit transactions quickly and accurately
●Followed procedures for safe food preparation, assembly, and presentation
●Built loyal clientele through friendly interactions and consistent appreciation
●Resolved complaints promptly and professionally
●Cross-trained and coordinated scheduling with team members to ensure seamless service
●Took initiative to find extra tasks when scheduled duties were completed
●Provided accurate product information
●Identified and assessed customers needs to achieve satisfaction
●Built sustainable relationships of trust through open and interactive communication.
DoorDash, July 2020 - Present
Dasher
●Deliver orders in a timely manner.
●Use a phone app for work.
●Make my own schedule
●Communicate efficiently with customers.
●Deliver to far distances up to 9 miles efficiently.
●
CERTIFICATIONS
A+ Certification Pending Examinations
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