Store Manager Customer Service

Summary

High-energy Store Manager bringing extensive experience in retail settings. Strengths in building and maintaining relationships with diverse range of employees and customers in fast-paced settings. Dedicated to maintaining smooth, efficient and highly successful store operations. Results-driven retail management professional determined to exceed company sales goals. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices to exceed in engaging with customers to promote loyalty and drive sales. Experience

Firestone Complete Auto Care Greenwood, SC

Store Manager 12/2020 - Present

Started at Firestone Complete Auto Care July 2014 as Manager of Tire Sales and moved into roll of Manager December 2020.

Greeted and assisted customers Opening tickets, personal information, vehicle information and requested work on their vehicle

Worked closely with technician of the understanding of requested work to be performed After completion of inspection worked up ticket by pricing and listing cost of parts and labor of recommend work Consulted with parts stores, and technician of additional work sold that was to be performed and in what time that was agreed upon with the customer

Kept up with the flow of the front office with scheduling daily appointments, updating customers on vehicle status, assisting walk in customers

Run a 12 bay automotive shop with 3 office staff and 10 plus automotive technicians Implemented successful staff incentive programs to motivate employees. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Reconciled daily sales transactions to balance and log day-to-day revenue. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions Supervised guests at front counter, answering questions regarding products. Rotated merchandise and displays to feature new products and promotions. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Creation of exciting merchandise displays to catch attention of store customers. Trained and guided team members to maintain high productivity and performance metrics. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Completed point of sale opening and closing procedures. Managed inventory control, cash control, and store opening and closing procedures.

Approved regular payroll submissions for employees. Assisted with hiring, training and mentoring new staff members. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Interacted well with customers to build connections and nurture relationships. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Set aggressive targets for employees to drive company success and strengthen motivation. Established performance goals for employees and provided feedback on methods for reaching those milestones. Evaluated employee performance and conveyed constructive feedback to improve skills. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Successfully managed budgets and allocated resources to maximize productivity and profitability. Janet Kinard

864-***-**** *************@*****.*** Greenwood, SC Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assisted in organizing and overseeing assignments to drive operational excellence. Advance Auto Parts Greenwood, SC

Manager Assistant/Key Holder 12/2012 - 06/2014

Sales associate specializing in automotive parts

Provides assistance to customers on the sales floor, answer questions, locate automotive products Stocking shelves, taking inventory, and handling returns Accurately answer questions and satisfy customers' demands Operated cash register/computer

Reports of daily sales and end of day reports

Opening and closing of store

Assisting in all areas of store, including store manager and Commercial side of store Other duties as requested by store manager.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Supervised day-to-day operations to meet performance, quality and service expectations. Launched quality assurance practices for each phase of development Mentored team members to enhance professional development and accountability in workplace. Defined clear targets and objectives and communicated to other team members. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Helped with planning schedules and delegating assignments to meet coverage and service demands. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Developed strategy to increase sales and drive profits. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Assisted in organizing and overseeing assignments to drive operational excellence. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. The Medical Group Hartsville, SC

Medical Receptionist/2 Physicaian Office 11/2007 - 11/2011 Responsible for welcoming patients and checking in patients for appointments Registered patients for two physicians daily,

Responsible for handling/managing the continuous flow of information from patients Respect and maintain privacy of patients, assuring patient confidentiality Organizing and maintaining medical forms

Registering patients in system with demographics for preparation of appointment Maintaining/updating patient's insurance/demographic information in the system Answer multi-line phone, handled incoming and outgoing calls to assist patients Schedule patient appointments, taking of messages from patients for physician, Daily appointment reminder phone calls

Checking out patients and rescheduling follow up appointments Collection of monies, co-pays or payments, past due accounts from patients Run daily reports for end of day deposits

Daily posting and coding of patient charges for filing of Insurance purposes Pre-certification from Insurance for procedures and or test Daily process of pulling patient charts, filing of personal medical information Sort and distribute incoming correspondence

Responsible for planning and updating employee daily work schedule Assisted physician in duties of caring of patients when nurse was away or busy Obtained payments from patients and scanned identification and insurance cards. Assisted with medical coding and billing tasks.

Helped patients complete necessary medical forms and documentation. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Organized and maintained patient chart filing system to promote quick data finding for staff. Checked patient insurance, demographic, and health history to keep information current. Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments. Completed administrative patient intakes with case histories, insurance information and mandated forms. Notified manager of incidents and potential incidents relating to patients and staff for swift action. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls. Completed clerical duties and tasks for clinic administration. Coordinated patient scheduling, check-in, check-out and payments for billing. Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Adhered to strict HIPAA guidelines to protect patient privacy. Used computer programs and registration systems to schedule patients for routine and complex procedures. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Managed multi-line phone system and pleasantly greeted patients. Supported office staff and operational requirements with administrative tasks. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Greeted visitors and initiated triage processes for clients to streamline patient flow. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Organized paperwork such as charts and reports for office and patient needs. Registered and verified patient records before triage with most up-to-date information. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Performed various administrative tasks by filing, copying and faxing documents. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Education

Georgetown High School Georgetown, SC

05/1996

Graduated with Honors

Accomplisments

Exceeded monthly store sales, service and store profit goals Monthly in past 2 years Top 10 leader in total Profit 2022 in Region

Top 10 profit leader in Region - #7 of 20 - February 2023 Top 220 of 250 chosen out of 1700 SM in Company-Nationwide in Pinnacle Challenge (exceeded/met total overall goals in each individual area)

Presidents Trip winner 1 of 2 n Area of 10 SM -1 out 0f 192 chosen total Store Managers in Company (all inclusive week trip)

Grown Customer count, total sales, and total units since January 2021 from previous years, continuously to current date

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