General Manager A Team
Resume:
Caridade Melvyn Dsouza
Manassas Park, Virginia
**************@*****.***
Target Role: General Manager
Work Experience
General Manager
Potbelly Sandwich Shop, Gainesville, VA
December 2023 – Present
● Achieved company budget goals by thoroughly analyzing profit and loss statements.
● Created and maintained weekly schedules to ensure smooth and efficient daily operations.
● Provided strong, hands-on leadership to staff, fostering a positive and accountable work environment.
● Forecast weekly sales trends to guide ordering, labor scheduling, and operational planning.
● Managed inventory by ordering food and paper products while maintaining strict adherence to budget.
● Controlled labor costs through efficient staffing, shift optimization, and productivity oversight.
● Cross-trained team members to improve flexibility, performance, and prepare them for advancement opportunities.
● Recruited, interviewed, and hired qualified candidates, ensuring alignment with company culture and operational needs.
● Led on-boarding and orientation sessions to welcome and engage new hires for long-term success.
General Manager
Corner Bakery Cafe, Washington, DC
March 2019 – November 2023
● Directed all aspects of daily operations, including scheduling, inventory control, and team performance management. Lead a team of 20+.
● Ensured consistent adherence to food safety and sanitation standards across the location. Developed and led training programs for new hires, resulting in higher customer satisfaction.
● Managed purchasing to maintain adequate inventory levels while minimizing waste.
● Resolved guest concerns promptly and effectively, improving repeat customer rates.
● Reduced labor costs by optimizing team schedules and performance expectations. Assistant Manager / General Manager
Noodles & Company, Fairfax, VA
August 2016 – January 2019
● Oversaw full operational performance, P&L accountability, labor control, and inventory .
● Led a team of 18 employees with a focus on customer service, quality assurance, and team engagement.
● Implemented new training protocols in order accuracy and guest satisfaction.
● Hiring, on-boarding, and performance reviews with an emphasis on employee growth and retention.
Room Service Supervisor
Royal Caribbean Cruise Line, International Waters
June 2009 – September 2013
● Oversaw in-room dining operations for hundreds of guests, ensuring timely and accurate delivery of orders.
● Maintained high guest satisfaction, prompt service, and hospitality excellence.
● Trained and supervised a team of attendants, enforcing high service standards.
● Collaborated with culinary and housekeeping departments to meet service goals.
● Consistently recognized for exceptional guest service scores and team performance.
Education
Associate Degree in Food and Beverage Service
Institute of Hotel Management, Mumbai, India
Graduation Year: December 2000
Achievements
● Achieved highest store sales during multiple quarters.
● Recognized as Employee of the Month for exceptional leadership and performance.
● Ranked as highest beverage seller.
Certifications
● ServSafe Certified
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