Information Technology On-Site
Resume:
Daniel Rodriguez
Cedar Hill, Texas 75104
*******@*****.***
Summary
Highly experienced IT professional with over 30 years in the information technology field, specializing in MS Exchange usage and administration, and Windows Server Active Directory and Group Policy management. He has eight years of Vyatta 5600 and Juniper vSRX troubleshooting and configuration resolution. Extensive expertise with workstation and server configurations, network administration, and firewall security. Proven track record of providing on-site and helpdesk support across multiple environments, with over seven years of management experience.
Key Skills
Network: Active Directory, System Center Configuration Manager, Remote Desktop, Terminal Server, DHCP, Exchange, Vyatta, Juniper, and FortiGate Firewalls
Databases: Access, SQL Server
Platforms: AIX, Citrix, HPUX, LINUX/UNIX, NT Server 3.51/4/2000/2003/2008/2012/2012R2, Windows 8.1/10/11 Professional
Certifications
Comptia A+ Certification
Comptia Network+ Certification
Microsoft Office/Outlook Usage and Administration
HP Laser Printer and Inkjet Hardware Repair Certification
IBM AIX 3.2.5/4.2 Administration Certification
Xerox Laser Printer Repair Certified and Administration
Microsoft Certified System Engineer (in progress)
Cisco CCNA (in progress)
Linux Administration (in progress)
Juniper vSRX Configuration and Administration
Vyatta 5600 Troubleshooting and Configuration
Professional Experience
IBM – Dallas, Texas
Security Support Engineer
August 2016 – October 2024
Provided hardware and software support for Vyatta 5600, Juniper vSRX, and FortiGate Firewalls.
Assisted customers with hardware and software issues via phone and video conferencing (MS Teams, Cisco Webex).
Used ServiceNow ticketing system to manage and resolve customer-reported issues.
Provided guidance on configuration recommendations for customer environments (e.g., GRE Tunnel with BGP).
Assisted customers with SSL VPN access troubleshooting using the Motion Pro VPN Client.
Crescent Medical Center – Lancaster, TX
Lead IT Administrator
May 2015 – November 2015
Administered and supported the network, including Windows 7 Pro/8/8.1 Server 2008/2012/2012R2 environments.
Provided desk-side PC support for hardware and software issues.
Administered Active Directory, creating user accounts, security groups, and organizational units.
Managed Group Policy and Exchange 2013, using both the Exchange Admin Console (EAC) and Exchange Management Shell (EMS).
Monitored network and security logs, providing solutions for issues encountered.
CHI - Louisville, KY
AEHR Go Live Analyst
October 2013 – September 2014
Supported AEHR Allscripts application and peripherals (scanners, printers) via Citrix.
Traveled to various clinics across Kentucky to provide on-site support.
Entered issues and resolutions into Remedy Trouble Ticketing System.
Polypore/Daramic - Corydon, IN
IT Analyst
April 2011 – March 2013
Provided workstation, laptop, and network support in Windows Server environments.
Utilized SCCM to configure laptops and manage migrations from Windows XP to Windows 7.
Customized HP Thin Clients using PowerShell and Command Line Batch scripting.
Managed user accounts, security groups, and printers through Active Directory.
Neustar – Louisville, KY
Senior Office Coordinator
January 2010 – October 2010
Provided support to users in a call center location.
Supported MS Exchange, MS Office, and various desktop applications.
Managed inventory and day-to-day operations for the Louisville office.
Installed network equipment as needed and coordinated with the main office in Sterling, Virginia.
Cybertek Technology – New Albany, IN
Onsite Technical Support
April 2009 – July 2009
Installed and supported Windows Servers 2003/2008.
Maintained Exchange 2007 and provided desktop support.
Configured SonicWall Firewalls and provided workstation support at various customer sites.
RHI/Cornerstone Technology – Louisville, KY
Onsite Technical Support Specialist
October 2008 – December 2008
Supported Windows servers and workstations for clients.
Configured Exchange 2007 servers, applied patches, and tested software installations.
Managed and configured WatchGuard Firewalls and VPNs for multiple customers.
RHI/U.S. Army – Louisville, KY
Network Support Specialist
July 2008 – October 2008
Provided network support for Ireland Army Community Hospital at Fort Knox.
Administered Windows System Update Services, Active Directory, and DHCP.
Generated SCCM reports and recommended fixes for network issues.
Various Contracts – Louisville, KY
IT Consultant
March 2008 – July 2008
Provided hardware/software support for Windows and SQL Server.
Supported desktop and laptop installations and configurations.
Designed and typeset marketing materials for local businesses.
Brown Forman – Louisville, KY
Helpdesk Support Specialist Level II
January 2008 – March 2008
Provided desktop and phone support for MS Office, Lotus Notes, and Internet Explorer.
Used Remedy for ticket generation and management.
Assisted with remote desktop support via NetStreaming.
Humana Inc. – Louisville, KY
Network Administrator
July 2007 – November 2007
Monitored network activity using HP Openview and Netview.
Managed internal and external websites for outages.
Used SSH and Telnet to diagnose and resolve network issues.
Kindred Healthcare – Louisville, KY
Helpdesk Support Specialist
February 2007 – July 2007
Provided phone support for MS Office, Outlook, Citrix, and HP Openview.
Generated helpdesk calls for employees’ requests and issues.
UIT – Killeen, TX
Onsite PC Technician
June 2006 – December 2006
Provided technical support for 200 users.
Managed software and driver updates using Microsoft System Management Services (SMS).
Provided desktop and Citrix support.
Self-Employed – Waco, TX
IT Consultant
March 2005 – June 2006
Provided technical support for Windows and Linux environments.
Served as a field technician for Xerox, providing on-site repair for laser copiers.
Fisher Controls Intl LLC – Sherman, TX
Assistant Network Administrator
February 2004 – March 2005
Managed Active Directory on Windows 2003 Server.
Administered Exchange 5.5 and 2003, and handled nightly backups using Veritas Backup Exec.
Pushed desktop images and software using SMS 2003.
McCormick/Fox – Atlanta, GA
Network Technician
June 2003 – July 2003
Installed Compaq DL-380 servers at OSHA district offices.
Migrated user data from old servers to new servers.
Verified login scripts, network drives, and printer queues.
Intellimark – Coppell, TX
Wireless LAN/Laser Printer Repair Technician
July 2002 – October 2002
Repaired and upgraded Compaq and Dell equipment.
Installed wireless 802.11a/b/g networks.
Repaired HP laser printers.
DynCorp/Apex Systems – Fort Worth, TX
Helpdesk Support Specialist
March 2002 – July 2002
Provided helpdesk support for Windows 9x/2000/XP environments.
Supported users with Excel, Access, and proprietary software.
Compucom – Dallas, TX
Helpdesk Technician
March 2001 – October 2001
Provided support for MS Office, Exchange, and POP3 on Windows and Sun OS.
MTI Inc. – Dallas, TX
Senior SAN Engineer
March 2000 – July 2000
Installed proprietary SAN products at customer locations.
Designed and implemented storage strategies for servers.
DCAS Inc./Bear Transportation – Dallas, TX
IT Manager
January 1999 – January 2000
Managed Novell, Windows NT 4.0, and SCO UNIX servers.
Implemented a WAN and set up VPN access for telecommuters.
Migrated cc Mail to Exchange Server 5.5.
Ajilon – Dallas, TX
Helpdesk Support Consultant
September 1997 – December 1998
Provided software and hardware support for internal customers on MS Office, HP UNIX, and Windows platforms.
Technology Service Solutions – Dallas, TX
RISC 6000 Field Technician
December 1996 – August 1997
Certified on RISC 6000 and AIX system administration.
Provided on-site repair for RISC 6000 servers and IBM hubs and switches.
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