Sales Associate Retail

CHRISTOPHER NORTON

Guelph, ON N*G *L*

*********************@*****.***

+1-226-***-****

· Experienced retail sales associate committed to creating positive shopping experiences.

· Actively listen to customer needs, address inquiries, and resolve issues promptly and courteously.

· Quick decision-making skills to handle unexpected situations during customer interactions.

· Flexible and adaptable in a fast-paced retail environment. Able to quickly learn about new product arrivals and promotions to assist customers effectively.

· Thrives under pressure, making informed decisions to enhance workflow and ensure customer satisfaction.

· Strong time management skills to prioritize tasks efficiently, manage customer flow, and ensure timely assistance to all shoppers.

· Proficient in handling cash, credit, and debit transactions accurately. Familiarity with point-of-sale (POS) systems and cash register operations.

· Familiarity with computer applications, including inventory management systems, Microsoft Office Suite and specialized retail software used for tracking sales and managing customer information.

Work Experience

Senior Sales Associate

Buck or Two Plus-Guelph, ON

September 2024 to June 2025

• Keyholder: Opening and Closing the store alone.

• Cash register: Running the cash register, responsible for balancing at the end of the day, troubleshooting.

• Receiving: Taking delivery of new product, making sure orders are correct.

• Stocking: Making sure new and excess product is shelved and replaced.

• Customer service: Dealing with customers, helping them find products, handling complaints.

• Teamwork/Solo: Working as both part of a team, and solo to run the store day to day

• Loss prevention: Recording suspected shoplifters and making sure proven shoplifters are refused entry.

• Training new employees: Instructing new employees in all duties and procedures. Freelance Caregiver, Guelph, ON

Guelph, ON

January 2020 to December 2023

Sales Associate

Urban Planet-Guelph, ON

January 2019 to December 2020

· Greeted customers in the store and provided friendly, helpful assistance to locate clothing items and sizes and offered recommendations and styling advice.

· Answered customer inquiries about product features, pricing, and availability.

· Actively promoted sales, discounts, promotions, and loyalty programs to encourage purchases.

· Performed upsell and cross-sell additional items or accessories to increase sales and achieve targets

· Processed sales and refund transactions accurately, including cash, credit cards, and digital payments

· Participated in arranging window displays and in-store setups to attract customers.

· Maintained the cleanliness and tidiness of the store, including folding and arranging clothes.

· Monitored and replenished stock on the sales floor to ensure products are readily available

· Conducted regular inventory checks and reported discrepancies to the supervisor.

· Assisted in receiving and unpacking new merchandise shipments.

· Addressed customer complaints and concerns professionally and escalated issues to the manager when necessary.

Night Manager

Circle K-Guelph, ON

January 2008 to December 2019

· Managed a busy convenience store/gas station, showcasing exceptional decision-making abilities during independent shifts of up to twelve hours.

· Utilized effective marketing and suggestive selling techniques, addressed customer queries, provided directions, and resolved on-site issues promptly.

· Maintained store cleanliness, managed inventory, and ensured site safety, emphasizing a commitment to a positive customer experience. Education

English Literature (Bachelor of Arts)

University of Guelph-Guelph, ON

May 2004 to 2008

Skills

• Retail sales

• Customer service

• Cash handling

• Cashiering

Contact this candidate