Operations Manager, Quality Control, Data entry
Resume:
Summary
Skills
Experience
Ashley Long
Hattiesburg, MS 39401
**********@*****.***
WWW: Bold Profile
Highly-qualified Operations Manager and Safety Manager. Successful at taking on routine and complex challenges with resourceful and creative approach. Recognized as driven, dedicated, and hard-working leader with history of streamlining operations and increasing productivity. I am very knowledgeable with government regulations as well as health and safety procedures and guidelines. I am very well rounded and work great under pressure. I take pride in teaching the value of quality as well as safety processes and procedures. I am currently seeking a promising future and stable career with a company I can grow with. Quality Control
Progress Reporting
Site Management
Project monitoring
Schedule Coordination
Safety procedures knowledge
Safety Inspections
Incident safety
Site Safety
Time Management
First Aid
Microsoft Excel
Documentation and Recordkeeping
Hazard Analysis
Damage Assessment
Document Management
Client Relations
Data Analysis
Data quality
Error identification
Document Preparation
Data Entry
Expense Reporting
Subcontractor Management
Root Cause Analysis
Field Operations
Construction safety
Fall protection
Industrial hygiene
Personal Protective Equipment
ECC February 2025 to Current
QC Supervisor
Los Angeles, CA
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Assessed employee development needs and provided feedback on their progress towards meeting goals. Identified areas of deficiency and performed root-cause analysis to solve problems. Responded to information requests from superiors, providing specific documentation. Motivated and evaluated personnel for performance improvement and goal achievement. Improved morale and management communication by creating employee recognition and rewards practices.
Enforced federal, state, local and company rules for safety and operations. Prepared staff work schedules and assigned team members to specific duties. Monitored and evaluated ongoing disaster relief projects to ensure compliance with organizational policies and procedures.
Provided technical assistance to field staff in the implementation of disaster relief activities. Conducted inspections with quality control team members. Tracked key performance indicators and anticipated and corrected trends that compromised achievement of targets.
Executed written quality control protocols, gathered data and generated reports with support of team members.
Enforced company policies, answered coworkers' questions and trained new personnel. Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Conferred with management and subordinates to resolve problems or complaints. Directed and coordinated production activities, encouraging employees to meet specifications. Rostan Solutions October 2024 to January 2025
Operations Manager
Lakeland, GA
Tracked progress on projects and provided timely feedback to staff members. Complied with company policies, objectives and communication goals. Reviewed completed work to verify consistency, quality and conformance. Monitored debris removal activities to ensure compliance with safety regulations. Communicated with supervisors regarding any potential hazards or risks associated with the job sites. Coordinated with contractors and subcontractors to ensure efficient completion of tasks. Maintained records of waste material collected from job sites for disposal purposes. Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Managed scheduling, training and inventory control. Identified areas of deficiency and performed root-cause analysis to solve problems. Responded to information requests from superiors, providing specific documentation. Presented performance and productivity reports to supervisors. Mid Atlantic Tree Service November 2023 to March 2024 Field Superintendent
Live Oak, FL
Managed day-to-day operations, including scheduling and supervising field personnel, resolving operational issues and ensuring safety compliance. Oversaw workflow on job sites and kept projects on schedule. Reported project progress, site problems and labor status to supervisors. Surveyed sites affected by natural disasters such as hurricanes in order to develop recovery strategies that meet the needs of impacted residents.
Supervised field operations staff to ensure compliance with company policies and procedures. Ecological Seawall & Dredge February 2023 to July 2023 Project Engineer
Punta Gorda, FL
Verified compliance with applicable regulations throughout each phase of the project life cycle. Monitored work performance against established milestones ensuring adherence to approved schedules. Ensured all necessary permits were obtained prior to commencement of any works on site. Conducted regular inspections at job sites in order to monitor safety protocols being followed by contractors.
Interacted with clients to interpret needs and requirements. Collected, analyzed and summarized project information and trends to prepare project status reports for management.
Prioritized and delegated daily tasks for engineering project team members. Coordinated activities with suppliers, contractors or other departments. Ceres Enviromental September 2022 to January 2023
Education and Training
Safety Manager
Sarasota, FL
Developed and implemented safety policies, procedures, and standards. Conducted regular safety meetings for staff to ensure compliance with safety regulations. Evaluated the workplace environment and equipment to identify potential hazards. Investigated incidents of injury or illness to determine the root cause and corrective action plans. Monitored employee performance to ensure that safe working practices are followed. Maintained records of inspection findings, hazard assessments, and corrective actions taken. Ordered suspending activities that posed threats to worker health or safety. Minimized injuries and hazards in regard to personnel with creation of robust safety programs, policies and procedures.
NorthWind Site Services August 2022 to September 2022 Quality Control Manager
Las Vegas, NM
Investigated root causes of non-conformance issues and proposed solutions. Ensured that all process changes were documented properly in accordance with company policy. Identified potential risks associated with product development processes and provided recommendations for mitigation strategies.
Collaborated closely with other departments to ensure high levels of customer satisfaction. Supported continuous improvement initiatives within the organization. Stayed abreast of local, state and federal regulations impacting corporate compliance. Kept records of quality reports and statistical reviews. Provided guidance on regulatory requirements related to Quality Control activities. Prepared detailed reports on quality performance metrics for management review. Arbormaster Tree Care February 2022 to August 2022 Operations Manager
Culpeper, VA
Monitored and improved efficiency of processes, team performance, and customer service. Ensured compliance with safety regulations and maintained a safe work environment for all personnel. Created detailed reports on the performance of individual departments within operations. Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions. Motivated and evaluated personnel for performance improvement and goal achievement. Enforced federal, state, local and company rules for safety and operations. Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Clanton Trade School
Some College (No Degree): Emergency Medical Services Clanton, AL
Volunteer Firefighter
Wallace Community College
Certifications
References
Disaster Projects
Some College (No Degree): Ethics
Selma, AL
OSHA 30/General Industry
OSHA PPE
OSHA Industrial Hygiene
OSHA Fire and Life Safety
OSHA Fall Protection
OSHA/NFPA 70E
Hazwoper 40 hr
CPR Infants/Adults
CQM/USACE
Project Management Accredited
Administrative Human Resources/HR
Recruitment/HR
FEMA IS 100/200/815
Name: James Juarez Phone: 559-***-**** Company: Safety 1st (Owner) Name: Kelly Lahmann Phone: 662-***-**** Company: Michaels Tree (Co-Worker) Name: Heather Dirksen Phone: 616-***-**** Company: Arbor Masters (President) Name: David Hubbard Phone: 757-***-**** Company: Mid Atlantic Tree (Owner) Name: Jordan Bryant Phone: 813-***-**** Company: Rostan Solutions (PM) Hurricane Laura
Hurricane Delta/ Louisiana
Lake Charles, LA/ flood
Louisiana /Hurricane Ida
FLORIDA /Hurricane Ian
Suwannee Co. FL SVEC (Power Line Project) Ian
Lakeland GA /Hurricane Helene
Hermit Fire/ Las Vegas NM
Blue 2 Fire/ NM
Richmond Virginia/ Ice storm
Houston TX/ Straight line winds
Dallas TX/ Straight line winds
Free Port TX/ Straight line Winds
West Faliciana LA/ Tornado
Hazard Co. Kentucky/ flood
Los Angeles, CA/ PALISADES FIRE
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