Medical Assistant Customer Service

AARON ROHENA

Pekin, IL 1-720-***-**** ***********@*****.***

Professional Summary

Bilingual professional fluent in written and spoken English and Spanish with over 10 years of diverse experience in operations, customer service, and healthcare. Proven strengths in project management, team leadership, and business operations. Former business owner with a solid background in logistics, client relations, and administrative functions. Skilled in problem-solving, communication, and process improvement. Seeking a dynamic role to leverage strong organizational and leadership abilities. Education

Everest University – 2010 to 2012

Medical Assistant – Phlebotomy

Continental Academy – 1989 to 1993

Basic Spanish

Work Experience

Delivery Driver

Cheese Importers – Longmont, CO

August 2022 – February 2025

• Delivered food products to clients across designated routes

• Maintained vehicle logs and adhered to safety protocols

• Verified order accuracy and ensured customer satisfaction

• Communicated with dispatch to resolve route delays Business Owner – DTF Printing

Self-Employed – Boulder County, CO

December 2013 – June 2022

• Managed day-to-day operations of a direct-to-film (DTF) printing business

• Handled budgeting, purchasing, and inventory control

• Oversaw marketing efforts to grow customer base

• Supervised project deadlines and ensured print quality

• Built and maintained relationships with vendors and clients

• Implemented streamlined workflows to improve productivity Medical Assistant

Swedish Medical Center – Englewood, CO

May 2012 – November 2013

• Scheduled patient appointments and managed front desk duties

• Checked in patients and updated medical histories

• Processed lab orders and coordinated referrals

• Assisted with billing, coding, and medical documentation Medical Assistant

COX – Palm Bay, FL

March 2005 – May 2012

• Managed patient intake and front desk support

• Scheduled appointments and verified insurance coverage

• Coordinated lab tests and referral processes

• Maintained accurate records and billing documentation Skills

• Project Management

• Team Leadership

• Public Relations

• Time Management

• Effective Communication

• Critical Thinking

• Customer Service

• Scheduling and Office Administration

• Budgeting and Inventory Control

• Bilingual Communication (English and Spanish)

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