Medical Assistant Patient Care

NEIA FLENER

Jacksonville Fl ***** 904-***-**** ***************@*****.***

Certified Clinical Medical Assistant (CCMA) with comprehensive hands-on experience in patient care, phlebotomy, and medical administration. Recognized for calm professionalism in high-volume clinics, strong organizational skills, and the ability to create a welcoming patient experience. Skilled in electronic health records (EHR) systems including NexGen, HIPAA compliance, and team collaboration. Available to begin full-time employment in October 2025, bringing proven expertise and a commitment to quality care and efficiency to a healthcare organization that values teamwork and professional growth.

Core Competencies

● Vital Signs & Patient Intake

● Venipuncture & Specimen Collection

● Patient Scheduling & Calendar

Management

● Treatment Room Setup & Maintenance

Experience

● HIPAA Compliance & Confidentiality ● EMR/Computer Proficiency ● Medical Terminology

● Team Collaboration & Leadership ● Professional Communication & Courtesy Receptionist June 2025 - October 2025

CHS Adult Med.

● Warmly greet and assist hundreds of patients and visitors weekly, ensuring a professional and welcoming first impression.

● Schedule, confirm, and adjust a plethora of appointments per day using NexGen electronic health records (EHR), maintaining accurate demographic, insurance, and medical information.

● Create and route tasks to providers within the EHR to ensure timely follow-up on test results, prescription refills, and patient questions.

● Answer a high volume of multi-line phone calls, triaging messages, providing appointment reminders, and calling patients to relay provider instructions, lab results, and follow-up care plans.

● Utilize Microsoft 365 programs (Outlook, Excel, Word, Teams) to manage scheduling, internal communications, and documentation.

● Collaborate with clinical staff to streamline patient flow, reducing wait times and improving overall office efficiency while maintaining full HIPAA compliance. Team Member April 2025 – June 2025 Dunkin Donuts

● Delivered fast, friendly service during peak hours while accurately processing orders and payments. ● Prepared beverages and food to brand standards and maintained a clean, safe, and compliant workspace. ● Demonstrated teamwork and adaptability in a high-volume, fast-paced setting.

American Red Cross- Blood Drive (Volunteer-Lead Assistant) Feb 2025 Hartford Job Corps

● Managed a blood drive serving 150+ donors, overseeing registration, eligibility screening, and documentation. ● Guided donors through the donation process, ensuring comfort, safety, and proper aftercare. ● Organized setup and breakdown of equipment and maintained a clean, efficient donation environment.

Crew Worker Dairy Queen May 2022 - May2023 Jacksonville, FL

● Delivered friendly, high-quality customer service, managing dozens of daily transactions with accuracy and efficiency.

● Maintained strict food safety standards, ensuring a sanitary and organized kitchen and service area. .

Education and Training

Clinical Certified Medical Assistant (CCMA) July 2024-May 2025 Hartford Job Corps Academy Hartford, CT

● Certified Clinical Medical Assistant – National Health career Association

● Certified Phlebotomy Technician (60+ sticks) – National Health career Association

● OSHA-10 Certified

High School Diploma May 2023 Westside High School- Jacksonville, FL References

Lillian Vargas 860-***-**** *******.********@*****.*** Chasity Cardona 860-***-**** ********@*****.***

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