Human Resource Performance Management

CINDY MIKATEKO MILANI

+27-731-***-*** ***************@*****.***

PROFESSIONAL PROFILE

Dedicated and results-driven Human Resource professional with an Advanced Diploma in People’s Performance Management and over 2 years’ experience managing full HR functions independently. Skilled in recruitment, employee training, performance management, labour relations, and organisational restructuring. Seeking an HR Officer/Specialist role to contribute to building high-performing teams and drive organisational success.

CAREER OBJECTIVE

To contribute meaningfully to the company, applying my experience and knowledge, office administration, and people management to strengthen organizational performance, service delivery, and administrative integrity in support of organizations objectives.

EDUCATION

Advanced Diploma in People’s Performance Management University of Johannesburg 2022

NQF Level 7

National Diploma in Human Resource Management

University of Johannesburg 2018–2021

NQF Level 6

National Senior Certificate

Tembisa High School 2017

National School of Government (NSG) Certifications

• Operations Management Framework

• Introduction to Project Management

CORE COMPETENCIES

• Office & Facilities Management

• Records & Document Control

• HR Administration & Payroll (SAP, SimplePay)

• Staff Supervision & Scheduling

• Government Reporting & UIF Compliance

• Procurement & Inventory Coordination

• Leave & Attendance Management

• Stakeholder Communication

• Customer Service Excellence

• Policy Implementation & Public Sector Compliance TECHNICAL SKILLS

• Software: Microsoft Office Suite (Word, Excel, PowerPoint), SAP, SimplePay, EVDS, ERS

• Systems: Payroll Processing, uFiling (UIF Declarations), IRP5 Generation

• Driver’s License: Code 10

PROFESSIONAL EXPERIENCE

African Bank – Head Office

Sales Consultant Current

• Deliver frontline service and resolve client queries and escalations

• Manage customer documentation and ensure compliance with service standards

• Support the office team with efficient processing of account applications.As the second in charge under my supervisor supporting the team. Motemo Cash Loans & Tombstones

Human Resource Manager

• Directed HR and administrative operations across 10 branches

• Managed staff recruitment, onboarding, training, and performance systems

• Oversaw payroll (SimplePay), leave records, UIF submissions, and HR reporting

• Collaborated with executive management to support compliance and audits City of Johannesburg Municipality

Administrative Intern (HR Integrated Learning)

• Supported core HR functions, recordkeeping, and document processing

• Maintained employee files and assisted with leave and attendance registers

• Ensured alignment with public sector HR policies and procedures Thaba Jabula Secondary School

Administrative Assistant (Volunteer)

• Provided comprehensive clerical and records support to school administration

• Managed data entry, filing, and scheduling assistance to educators and staff Additional Roles

• Clinical Office Administrator

• Executive Secretary & Personal Assistant

REFERENCES

Lucia Basambilu – Admin, Thaba Jabula High School: 072-***-**** Bongani Khumalo – Admin Assistant, COJ Clinic: 081-***-**** Lindiwe Longwe – Clinic Manager: 083-***-****

Samantha Govender supervisor +277********

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