Patient Care Customer Support

Rosie Kìng

Heber Springs, AR *****

*********@*****.***

+1-501-***-****

Work Experience

Sleep Tech/Medical Secretary

Baptist Health Hospital-Heber Springs, AR

April 2007 to October 2024

Clerical including computer and Twin

Ran satellite sleep lab for little rock

Fixed computer problems if needed for 18yrs

Education

High school diploma or GED

Skills

• Professionalism

• Patient care

• Basic math

• Medical office experience

• Pharmacy technician experience

• Patient monitoring

• Direct patient care

• Driving

• On-call scheduling

• Medical equipment operation

• Transcription

• Clerical experience

• Microsoft Word

• Technical support

• Typing

• Microsoft Excel

• Computer literacy

• Anatomy knowledge

• Physiology knowledge

• Audio transcription

• Technical troubleshooting support

• Productivity software

• Order fulfillment

• Computer skills

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Titration

• Equipment maintenance

• Phone etiquette

• Windows

• Multitasking

• Data collection

• Research

• Customer service

• Microsoft Outlook

• 24/7 scheduling

• Laboratory experience

• Computer operation

• Patient observation

• Vital signs

• Venipuncture

• Senior leadership

• Organizational skills

• HIPAA

• Technical Proficiency

• Data entry

• Team management

• Clean workspace maintenance

• 10 key typing

• Grammar Experience

• Administrative experience

• Equipment malfunction troubleshooting

• Respiratory therapy

• Diagnostic evaluation

• Medical terminology

• Medical scheduling

• Documentation review

• Communication skills

Languages

• English

Certifications and Licenses

BLS Certification

Driver's License

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