Customer Service Data Management

Karla Rowe

Indiana / Chicago Area ***************@*****.*** 773-***-**** linkedin.com/in/karla-rowe

Professional Summary

Detail-oriented professional with 10+ years of experience in data management, customer service, and administrative support. Skilled in Salesforce CRM, Excel, and database systems with a strong focus on accuracy, speed, and confidentiality. Proven success in cleaning, organizing, and maintaining large datasets while supporting business operations remotely and in-person. Known for reliability, focus, and exceptional attention to detail in fast-paced environments.

Core Skills

• Data Entry & Database Maintenance

• Salesforce CRM & Data Cleanup

• Excel Spreadsheets & Reporting

• Microsoft Office Suite (Word, Outlook, Teams)

• File Organization & Record Keeping

• Quality Assurance & Data Accuracy

• Time Management & Confidentiality

• Remote Collaboration & Communication

Professional Experience

Data Management Strategist (Contract)

Remote Tech Client Project 2022 – 2023

• Entered, updated, and verified large volumes of data within Salesforce and Excel.

• Performed data cleanup, removed duplicates, and ensured reporting accuracy.

• Generated dashboards and spreadsheets to improve workflow efficiency.

• Applied Agile/Scrum methods to organize daily tasks and meet tight deadlines.

Owner / Operator – Cleaning, Moving & Property Services

Tidy Haven / Cleaning by Karla – Indiana & Chicago 2010 – Present

• Managed client information, invoices, and scheduling data using CRM tools and Excel.

• Created and maintained accurate service logs, supply inventories, and payment records.

• Handled confidential client data with discretion while supporting 20+ active accounts.

• Designed tracking systems to improve booking accuracy and reduce missed appointments.

Cashier & Customer Service Associate

KMT Health Store – Chicago, IL Mar 2025 – May 2025

• Accurately entered daily sales, processed cash/credit transactions, and balanced registers.

• Assisted with product knowledge and inventory restocking using internal data systems.

• Maintained organized work areas and ensured accurate record-keeping for transactions.

Hospitality & Property Manager (Freelance)

Airbnb & Short-Term Rentals – Chicago/Indiana 2012 – 2020

• Tracked bookings, guest data, and maintenance schedules in digital spreadsheets.

• Created reports to monitor property performance and occupancy rates.

• Provided 5-star client experiences through efficient organization and attention to detail.

Education & Training

• Tech Bootcamps: Salesforce CRM, Data Analytics, Agile/Scrum, HTML, Java, SQL

• Re:Work Training – Tech Sales, CRM & Data Management (2024)

• Customer Service & Hospitality Experience: 10+ years

Contact this candidate