Customer Service Data Entry

Jahariel Poellinetz

Memphis, TN ***** 901-***-**** *************@*****.***

Core Skills

● Cash Handling & Transaction Accuracy

● Customer Service & Relationship Building

● Data Entry & Record Management

● Problem Solving & Conflict Resolution

● Time Management & Multitasking

● Team Collaboration & Communication

● Process Improvement & Efficiency

● Microsoft Office (Word, Excel, Outlook, PowerPoint)

● POS Systems & Scheduling Software

● Adaptability & Reliability

Professional Experience

Team Member

Cicis Pizza – Memphis, TN March 2024 – Present

Delivered excellent customer service by assisting guests and resolving concerns in a fast-paced environment.

Monitored dining areas for cleanliness and efficiency to ensure positive guest experiences. Supported operational flow by preparing ingredients and ensuring compliance with health and safety standards.

Night Crew Member

Kroger – Memphis, TN July 2022 – 2024

Assisted customers in locating products and resolving inquiries, maintaining strong service standards. Organized and replenished stock while ensuring accuracy and timely restocking for next-day operations. Demonstrated reliability with a record of consistent attendance. Delivery Driver

LSO Delivery – Memphis, TN January 2023 – December 2023 Ensured accurate and timely deliveries while providing courteous service to clients. Handled packages with care, including those weighing over 60 lbs, while maintaining delivery logs for accountability.

Material Handler

Amazon Fulfillment Center MEM3 – Horn Lake, MS January 2022 – June 2022 Managed high-volume shipments and ensured accurate tracking for efficient transport. Communicated with recipients to resolve issues and provide updates on deliveries. Maintained compliance with safety protocols while operating warehouse equipment. Patient Scheduling Associate

Prospero Health – Memphis, TN October 2020 – December 2021 Scheduled and managed patient appointments with accuracy, protecting confidentiality in compliance with HIPAA.

Verified insurance and appointment details while resolving scheduling conflicts to improve patient satisfaction.

Entered and updated data using multiple systems (Welkin, Genesis) with strong attention to detail. Lead Dairy Clerk

Kroger – Southaven, MS January 2019 – October 2020 Managed department inventory, ensuring accurate pricing and stock levels. Entrusted with ordering responsibilities to maintain smooth operations. Improved shipping and receiving productivity by 18% through process improvements. Package Handler

FedEx Forum – Memphis, TN June 2018 – December 2018 Unloaded, organized, and tracked shipments to ensure accuracy and efficiency. Supported safe handling and loading practices to reduce package damage. Concessions Worker

Malco Desoto Cinema Grill – Southaven, MS July 2016 – July 2017 Provided fast, friendly service while operating POS systems and handling transactions. Assisted with inventory management to maintain product availability. Prepared food and beverages in compliance with health and safety standards.

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