Inside Sales Quality Assurance

CAROLINE E. BACHERT

610-***-**** • ************@*******.*** • Allentown, PA 18103

Leader in Finance & Administrative Operations

Known for dynamic leadership and in-depth expertise in general accounting, relationship management, and inside sales, I bring high-level experience in billing and reconciliation, supported by a thorough understanding of accounting principles. My background encompasses all facets of bookkeeping, including A/R and A/P, and I consistently deliver on high-priority projects under tight deadlines. Renowned for reliability, accuracy, and efficiency, I thrive in both collaborative and independent roles, excelling in fast-paced, high-pressure environments. I am highly skilled at learning new systems and procedures, while my strong reconciliation background and commitment to learning empower me to adapt quickly.

Core Competencies / Areas of Expertise

Relationship Building

Strategic Partnerships

Stakeholder Relations

Quality Assurance

General Ledger

Motivational Team Leadership

Cross-Functional Collaboration

Process Improvement

Bank Reconciliation

Data Tracking & Analysis

Innovative Solutions

Program & Project Management

Performance Metrics

Loan Originations

Client Relationship Management

Inside Sales Expertise

Post-Sales Support

Career Highlights

Help At Home, Allentown, PA 2024–Current

Caregiver for my mother

Caring for an elderly parent involves meeting their daily needs, managing the household budget, organizing tasks such as cleaning and laundry, shopping within a limited budget, and handling healthcare responsibilities. This includes attending appointments, staying informed, and adapting to changing circumstances.

Domestic Engineer, Allentown, PA 2019–2025

Mother, Daughter, Teacher, and Finance Officer

I managed the needs and expectations of an elderly parent, developed and maintained the household budget, and organized daily tasks including cleaning, laundry, and shopping. My responsibilities also included planning healthcare, teaching a teenager new skills, and nurturing a young toddler. Additional duties involved staying up to date with school announcements, maintaining computer proficiency, and adapting to an ever-evolving environment.

The Gallagher Search Group, Allentown, PA August–October 2021

Accounts Receivable & Data Entry

During this eight-week assignment, I gained hands-on experience in tax accounting. My primary duties included inputting several years of data into QuickBooks Desktop, focusing on client service, organization, and independent work. I prioritized tasks in a fast-paced setting, met deadlines, and actively sought feedback from management. Key tasks included:

Setting up and maintaining QuickBooks Online and Desktop

Entering transactions such as payroll, petty cash, and credit card expenses

Preparing and reconciling monthly bank and credit card statements

Assisting with the compilation of monthly, quarterly, and annual financial reports

Maintaining client databases

Supporting firm professionals as needed

Olympus America, Inc., Center Valley, PA 2005–2019

Financing Relationship Specialist

I played a vital role in preparing and drafting leasing agreements for medical and industrial imaging equipment. My responsibilities included coordinating with institutions, management, and executive teams, and serving as a liaison across departments to expedite approvals, shipments, and contract execution. Key achievements:

Oversaw leasing originations totaling over $47 million in 2017

Organized and drafted 278 contracts, with 171 successfully executed in 2018

Presented and prepared credit terms, proposals, addenda, and amendments

Ensured fast document processing within a strict 24-hour turnaround

Coordinated Department of Veterans Affairs purchase orders and contract extensions

Managed special projects, including Veterans Affairs contracts and support for collections

Wood Dining / Sodexo, Inc., Allentown, PA 2000–2005

Assistant Accountant II

Managed weekly sales for over 200 corporate accounts, including balancing A/R, A/P, daily deposits, and credit card transactions. Oversaw the flow of operational and booking processes, investigated financial issues, and ensured payroll accuracy each month. Additional contributions:

Assisted with electronic and paper filing of sales records

Reconciled monthly bank statements and prepared general ledger entries

Supported the Senior Accountant on special projects, including research and documentation retrieval from the AS400 IBM System

Worked with auditors to locate weekly sales records for all divisions

Prepared, scanned, and shipped sales documents within the tracking system

Additional Experience

Customer Service Representative II, Lehigh Valley Educators Credit Union—Allentown, PA

Bank Teller II / Head Teller, Corestate Bank, NA—Allentown, PA

Shift Supervisor, Mid-Atlantic Restaurants, Inc.—Quakertown, PA

Education & Training

Administrative Accounting – Allentown Business School, Allentown, PA

Diversity Training – AIB, Allentown, PA

Effective Presentation Skills & How to Handle Difficult People – AIB, Allentown, PA

Technical Expertise

System proficiencies include Rapport, SAP, Lawson Insight Desktop II, AS400 IBM System, JDE, QuickBooks, Lotus Notes Email, Outlook 365, and Microsoft Office Suite (Word, PowerPoint, Excel), as well as Adobe Acrobat Reader.

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