Service Representative Customer
Resume:
A
Casey Angie
**********@*****.**
m
Ringgold, United
States 24586
SUMMARY
Dedicated service-oriented HR Assistant with 20 years of Federal Service. Fosters productive and cooperative working relationships with team members and customers by showing understanding, courtesy, tact, and politeness. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature. Knowledgeable and organized in managing files and staying on top of assignments. Flexes easily between staff and employee needs. Responsive and engaging; skilled in supporting employees and managers with diverse HR needs. Advanced with word processing database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Thorough knowledge in research and analysis of various HR topical areas; deciphering administrative guides, manuals and Standard Operation Procedures utilizing the 5 CFR, Guide to Processing and OPM's Policies. Excellent ability to multi-task and communicate clearly with senior level staff while working in a team environment.
SKILLS
Coding and Processing Personnel and
Pay Actions
Benefits Explanations
Generating Reports
Service Now
Electronic Records Management
Courteous and professional demeanor
Patience and composure
Team player mentality
Working under pressure
HR Support
Customer Satisfaction
Job Analysis
Research
Oracle PeopleSoft
Human Resources Information System
(HRMS)
NFC
Epic
DFAS
FPPS
E-Recruit
ATS
HR Connect
Acendre
Slack
Monster
USAStaffing
Quickhire
Intelliworks
Standard Operating Procedures
ECompass Learning and Development
System
EXPERIENCE
Usher/Ticket taker (On Call)
Caesars Entertainment Cooperation/ Aug 2025 to Current Welcoming guests, checking and scanning tickets and escorting patrons to their seats or other areas of the venue.
Assist patrons by providing information, helping with disabilities and answering questions about the event or venue.
Ensure safety and comfort which involves maintaining a safe environment for guests ensuring they have a pleasant experience.
Distribute programs; help guests find refreshments and restrooms, and maintain a clean and orderly venue.
Remaining calm and managing stressful situations and being organized which manage crowds efficiently, and keep track of seating arrangements. Clearly and effectively communicating with guests and other staff is crucial, providing a friendly outgoing and engaging demeanor for a great guest experience. Human Resources Assistant (Recruitment and Placement GS 7/9) Alexandria, United States
Washington Headquarters Services (Department of Defense)/ Jan 2025 to Sep 2025 Provides general information regarding position vacancies, application processes/procedures, status on vacancies and results. Assist Specialist with timely initiation of in-processing/Onboarding documents to bring new hires/transfers onboard, within 2 business days of tentative offer. Handle multiple pre-employment tasks simultaneously, prioritizing and completing assignments within established Time-To-Hire metrics. Routinely assist with troubleshooting discrepancies in personnel records for resolution. Keeps Supervisor informed with email communications or meetings of difficult and or controversial issues and unique problems as they arise within 2 business days. Keep abreast of changes in HR programs, policies and procedures relating to recruitment and placement, and various HR initiatives. Enhanced the efficiency and effectiveness of HR Communications by ensuring that all inquiries received through the Applicants Inquiry inbox are addressed within a maximum response time of 1 business day.
Meets often with Supervisor or assigned Senior HR Specialist to coordinate work assignments, discuss expectations with supervisor to ensure mutual understanding of final deliverable or outcome.
Displays a professional and timely response on inquiries and work products that will be observed by supervisor and with customer feedback. Home Health Aide
Griswold Home Health Care/ Feb 2024 to Jan 2025
Enable clients to stay in their homes while providing support and personal services. Monitor patient condition by observing physical and mental condition, intake and output, and exercise.
Recorded Client information by making entries in a journal and notified my Agency or family member of changes or unusual conditions.
Support Clients by providing housekeeping and laundry services, shopping for food, preparing and serving meals and running errands.
Assist clients by providing personal services such as bathing, dressing and grooming. Help clients care for themselves, lift, turn and reposition the client if needed. Managed a safe, secure and healthy environment adhering to professional standards and home care policies and procedures in accordance with federal, state, and local requirements.
Completed training and certifications in CPR, Dementia, Risk Fall, Parkinson's Disease, OSHA, Sanitization and Disease Control and applied this in the care of my clients. Human Resources Assistant (Federal Contractor)
Springfield, United States
Deloitte Consulting/ Oct 2023 to Feb 2024
Performed E-Verify.
Certified on-boarding documents for new hires.
Process all pay and benefit transactional, personnel, actions utilizing NFC and HR connect for Airport personnel and TSO Security Officers. Perform quality control and hiccup corrections utilizing epic HRIS systems. Human Resources (O/A) (Federal Contractor)
Veteran Enterprise Solutions Inc./ Jun 2016 to Nov 2020 Coded SF52's and processed all pay and benefits transactions into NFC/EPIC, and HR Connect.
Performed classification duties cleaning up data to ensure the accuracy of all entries as they pertain to the individual and the position occupied. Assist with recruitment duties using Monster Automated Hiring Systems. Built job vacancy announcements, created job analysis, developed assessment questions, and performed qualification analysis to determine the best qualified candidates for General Schedule (GS) and Wage Grade (WG) positions utilizing DEU and MP plans.
Organized new employee orientation schedules for new hires. Delivered friendly assistance with new hires throughout the interviewing and hiring process.
Filed paperwork, sorted and delivered mail, and maintained office organization. Assisted with on-boarding process of new hires, transferring employees, and reemployed annuitants for 20 or more new hires on a bi-weekly basis; administering the oath of office and presenting an overview of the Agency and its mission and ensuring a smooth transition.
Helped employees register for benefits programs using online portals. Department of Commerce.
Human Resources Assistant
Washington, United States
Department Of Agriculture - US Forest Service/ Feb 2015 to Mar 2016 Initiated and codes Standard Form 50/52's, ensuring classification fields were aligned with the Position Description including, the position and master record number, bargaining unit, retirement code, duty station and all classification information was accurate and completed utilizing the Form AD332 accordingly before sending it through to my Supervisor for approval and signature and to PAR for processing. Utilized various HR systems to include e-recruit, Empower HR, Connect HR, NFC Epic, Excel, Microsoft Word, Microsoft Lync, and Sharepoint to perform daily tasks. Performed resolution of discrepancies on a case by case basis responding to work tickets distributed in Workforce Now and Sharepoint. Reviewed, edited and developed federal civilian position descriptions ensuring classification accuracy(title, series and grade, bargaining union status and duty station).
Participated in performance management, complaint processing, awards and recognition programs.
Performed finger printing and completion of the fingerprint cards for background investigations and sent out to the appropriate processing unit. Human Resources Assistant (Senior Executive Resources) Washington, United States
Department Of Health And Human Services/ Feb 2013 to Feb 2015 Supported (6) HR Specialist in the area of SES Recruitment, Position Management, Special Programs, Title 32 and Title 38 Appointments, and Student Programs. Managed SES Resumes using Outlook to receive and print resumes and establish DEU and or Merit Promotion case files.
Transferred information to and from the gaining agency of a transfer; requested transcripts from Capitol Hill for political appointees and completed personnel actions for new hires life cycle changes, and terminations. Screened applicant resumes and coordinated both phone and in-person interviews. Maintained Political Appointee's case files and submitted ECQ's to OPM for approval. Worked closely with IT in setting up laptops, phones and necessary equipment for new hires before onboarding.
Ordered supplies for the office. Made binders for the panel for performance evaluations.
Assist with recruitment activities such as generating vacancy announcements, and running various reports for not to exceed appointments; temporary student appointments, anniversary dates for certificates of service. Worked closely administratively with IT to set up work stations for new hires, such as laptops, cell phones and ensured the employee was listed in the Global network. Ordered supplies for the office.
Delivered friendly assistance with new hires throughout the interviewing and hiring process.
Processed personnel and pay actions in CAPHR (DFAS) systems for all nature of actions in accordance with the Guide to Processing Personnel Actions. EDUCATION AND TRAINING
No Degree: Business Administration
Strayer University
Washington, DC
Received 94 credits per unit towards a Degree (In-Progress) ACCOMPLISHMENTS
Trained and mentored new HR Assistants
Worked on Special Projects
Quality Assurance reviewing and corrections
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