Data Entry-Typist

Linda Ray, M.A.

Phone: 925-***-****

************@*****.***

Customer Service Representative

Dedicated Customer Service Representative with a record for building productive relationships and resolving complex issues. Committed to identifying needs and offering effective solutions. Excellent time management skills combined with empathy. Strengths include:

Problem-Solving/Active Listening

Diffusing difficult situations with tact and diplomacy

Handling inquiries and orders

Interacting confidently with all levels of personnel and management

Answering phones, greeting customers, and consultative sales skills

Project Management

Skills

Business acumen, organizational and communication skills. Anticipation of customer needs with attention to detail resulting in exceptional customer satisfaction and operational efficiency.

Writing and Public Speaking

Knowledge of HR Practices, policies and laws.

Interviewing, hiring and staff training

Handling time-sensitive and confidential matters

Project Management and Sales

MS Office (Word, PowerPoint, Excel, Outlook, Internet navigation)

Professional Experience

Mental Health Training Coordinator –Sacramento Children’s Home (March 2021 - March 2023)

Assessed training needs in various programs within the Agency. Project Manager for the development of a Training Plan, designed and delivered programs to staff. Contracted with high-caliber external providers for skills development. Utilized electronic platforms, Zoom and Teams to deliver training.

Key Achievements:

Completed an assessment of training programs across five Mental Health departments

Aligned training plans with regulatory training requirements by job title

Created a database of all in-house training programs, including courseware and job aids

Facilitated various workshops for new hires and current staff

Managed training related projects for the Mental Health Department

Job Coach--Case Manager – Greater Sacramento Urban League (October – December 2020)

Coordinated technical skills training for individuals who lost employment due to Covid19. Participated in weekly Case Review Team (CRT) meetings. Collaborated with partnering agencies to attain customer progress reports and identify the needs for supportive services.

Resident Training Program Supervisor – Sacramento Housing Authority (March 2017–October 2019)

Coached Trainees for success in acquiring job skills while completing a two-year OJT program. Conducted soft skills workshops for graduates.

Key Achievements:

Addressed ongoing staffing needs of the Program

Coached Trainees to assist them with finding full-time, non-subsidized employment

Designed and delivered life skills, soft skills and job search workshops

Built partnerships with various lines of business within the Agency to align the Program with core business objectives

Additional Experience

AAA Northern California, Nevada & Utah

I worked for NCNU for many years in various positions of increasing responsibilities and scope of work.

AAA Northern California, Nevada & Utah, (NCNU) is a premier West Coast insurance and travel service company

Manager, Sales Training

Managed a team of fifteen training consultants to develop and implement training programs for Insurance Agents and Sales Managers. Managed daily operations of the Sales Training department. Negotiated contracts with external vendors to provide high-caliber educational programs.

Reduced classroom time for new insurance agents by 50%

Managed the training rollout for more than two hundred insurance agents following a reduction in force

Obtained provider status for continuing education for agents resulting in an annual savings of $10,000 per division

Supported ongoing training and development needs of a client group of five hundred Insurance Agents and Sales Managers.

Effected cost saving initiatives in Sales Training and operations, resulting in a 30% budget reduction

Senior Manager, Corporate Education

Managed a twelve person department responsible for curriculum development and integration of programs to ensure training supported business goals. Led enterprise-wide training initiatives, e-learning, leadership development and operations including:

Accomplishing legal compliance training for managers

Launching an e-learning program

Development of core leadership competencies

Completed centralization of enterprise-wide training as part of a three-person team, resulting in $2,000,000 savings

Provided strategic planning, analysis, and reporting on training initiatives, cost-per-class, and training schedules to Senior Management

Claims Adjuster

Investigated property damage, bodily injury and medical payments claims for insureds and third party claimants in compliance with insurance regulations and policy limits.

Conducted interviews with insureds, claimants and witnesses. Reviewed police reports, medical records and repair estimates to determine settlements.

Education

John F. Kennedy University – Pleasant Hill, CA

M.A. Management

Holy Names University- Oakland, CA

B.A. Psychology and Social Work

San Francisco State University – San Francisco, CA

Certificate in Human Resource Management

Please view my professional profile at http://www.linkedin.com/in/LindaBealRay

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