Front Desk Sales Representative
Resume:
Jartarta Horton
Los Angeles, CA
********.****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Auditor
Innisfree Hotels-Orange Beach, AL
May 2025 to Present
Responsible for overseeing the front desk operations during the night. Ensuring accuracy of financial records for the day. Provide assistance to customers, such as late check-ins and early check-outs. Licensed Realtor
Keller Williams Realty Gulf Coast-Pensacola, FL
January 2023 to Present
Responsible for establishing rapport with client to sale or buy a residential home. Provide listings via MLS for clients to review and choose from Negotiate with seller's agent regarding repairs and cost of home. Submit contract to seller's agent to place home under contract. Collaborate with Mortgage company to provide necessary documents from client and sellers agent to establish loan.
Follow through with process until clielnt closes on loan. Market for more clients.
COO/Board Member
East Pensacola Student Athlete Program-Pensacola, FL December 2022 to Present
Responsible for overseeing daily operations, strategic planning, and long-term development of the park organization's facilities
Ensure park operates efficiently to align with mission compromise youth development through sports and recreation.
Membership Sales Representative
Rocket Carwash/Shine Shop-Pensacola, FL
March 2024 to June 2025
• Responsible for converting single wash customers to monthly members.
• Utilize sales pitch/flow to help cuosmters understand the value of having a membership.
• Reuqired overcoming objections and closing the sale in a 45 second window.
• Requires 20% conversion ratio to earn commissions. (Since starting I have been trending at 40% and was named Employee of the month in my first full month of service.)
• Responsible for training new employees on proper execution of the pitch. CSR - Customer Service Representative
Citizens Property Insurance-Jacksonville, FL
May 2022 to June 2023
Responsible for handling incoming calls from agent and policyholders regarding their policy information. Assisted clients with billing and underwriting questions. Provided clients with tier 1 troubleshooting for issues regarding the function of the Citizens platform. Respo sibpe for notating the system and making minor changes to policy. Work from home position
Account Manager
BodyLogicMD-Pensacola, FL
July 2021 to December 2021
Responsible for enrolling patients into the BodyLogicMD network based on an assigned territory. Inside Sales Representative
Cowen Insurance, Inc-Pensacola, FL
April 2020 to July 2021
Personal Line Agent
Consult with potential clients regarding their home, condo, and auto insurance needs Tax Preparer
Jackson Hewitt-Pensacola, FL
December 2019 to April 2020
1. Obtained required education and licensing to prepare state and federal taxes, accordingly to state and federal regulations.
2. Work directly with clients to complete accurate returns, while adding company-preferred products to ensure best service
3. Provide excellent customer service in order to build loyalty to Jackson Hewitt Inside Sales Agent
Team Sandy Blanton Realty-Pensacola, FL
April 2018 to December 2019
• Oversee the systems and protocol for the experience of potential customers
• Cultivate impactful customer relationships through serving as a concierge for potential home buyers and sellers. This involves high volume inbound/outbound phone calls, emails, and text messages daily. 40-50% of the job entails conversations with potential buyers/sellers and agents on the team
• Co-designed the systems and protocols to create a transparent flow of customers through the sales process
• Trained incoming inside sales agents on how to use the systems along with the proper conversation to gain commitment from clients
Sales Agent
Florida Blue-Pensacola, FL
August 2017 to January 2018
• Provide consultative sales and service experience for customers seeking Florida Blue health and ancillary insurance products and information
• Have face-to-face interaction with customers as well as respond to telephone and web-based inquiries
• Use web-based tools and other aids to analyze prospective customer needs and match to appropriate company products and services
• Present and explain recommended products, benefits, features, and alternatives
• Generate and act upon leads for new sales from various sources including telephonic follow-up, retention sales, add-on products, as well as community outreach
• Schedule and conduct group and individual information sessions
• Provide support for special events and projects for the general public in Florida Blue locations
• Moderate to heavy keying
Florida Blue Sales Agent
Contemporary Staffing Solution
August 2016 to March 2017
• Provide consultative sales and service experience for customers seeking Florida Blue health and ancillary insurance products and information
• Have face-to-face interaction with customers as well as respond to telephone and web-based inquiries
• Use web-based tools and other aids to analyze prospective customer needs and match to appropriate company products and services
• Present and explain recommended products, benefits, features, and alternatives
• Generate and act upon leads for new sales from various sources including telephonic follow-up, retention sales, add-on products, as well as community outreach
• Schedule and conduct group and individual information sessions
• Provide support for special events and projects for the general public in Florida Blue locations
• Moderate to heavy keying
Digital Media Consultant
YP
January 2015 to November 2015
• Handled 80+ inbound phone calls in a call center environment assisting customers with advertising needs.
• Managed book of current advertisers to renew account and increase advertising budget.
• Utilized sales call flow script to engage customer and determine advertisement needs.
• Educated Advertiser on direct marketing strategies including Local ad search, mobile search, print ads, and SEM/SEO Business-to-business customers.
• Applied persuasive techniques to speak with business owner/decision-maker.
• Applied strong closing techniques.
Service Advocate IV-EM&B/Benefits and Claims
Florida Blue
June 2013 to January 2015
• Provided customer service support in a high volume call center handling 60+ inbound phone calls on a daily basis.
• Handled all job related functions including individual enrollment, billing needs, reconciles accounts and processes collections, delinquency and reinstatements, explain benefits and claims.
• Answer detailed product and plan benefit questions.
• Resolved questions and issues to help customers utilize our products, tools, and services, and directly contributed to customer satisfaction and retention.
• SME/Senior SA for Escalation calls.
Enrollment Advisor
University of Phoenix-Arlington, VA
February 2008 to April 2012
• Handled 50 outbound calls on a daily basis advising and enrolling students.
• Recruited multiple students for various degree programs.
• Provided student-focused consultation on education opportunities and potential career options.
• Conducted individual on-the-spot advising and enrollment.
• Applied unique personal strategies to retain enrollment. Education
Data Science (Master of Science)
University of Phoenix-Online Campus-Phoenix, AZ
November 2022 to Present
Management (Bachelors of Science)
University of Phoenix
Skills
• Project Management
• Power tools
• Data warehouse
• Swift
• Microsoft Office
• B2C
• Technology sales
• Negotiation
• Project management
• Visio
• SQL
• Media sales
• Sales
• Direct sales
• Financial statement preparation
• Financial Analysis (5 years)
• Branding SKILLS
• SaaS
• Customer service
• Process Improvement (2 years)
• Quest.
• Construction
• Machine learning
• Business development
• Carpentry
• Software development
• Tax Experience
• Inside Sales
• Diamond
• Product demos
• Telemarketing
• Siebel
• CRM software
• OPL
• PeopleSoft
• Negotiation (10+ years)
• HVAC
• QuickBooks
• Typing
• Outbound sales
• Account Reconciliation
• Business analysis
• Software deployment
• Zendesk
• Salesforce
• Operations (2 years)
• Analysis skills
• Real Estate
• Microsoft Excel
• Data mining
• Cold calling
• Supervising experience
• HTML5
• Management
• Business Development
• Training & development
• Budgeting
• B2B Sales
• Frame carpentry
• Forecasting
• Windows
• Sales Experience
• Microsoft (10+ years)
• SEM
• Google Suite
• Email Marketing
• Search Engine Optimization (SEO)
• IT
• Customer support
• Retail Sales
• Customer Service (10+ years)
• Outside Sales
• People Soft
• CRM Software
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
• Driving
• Communication skills
• Outside sales
• SDLC
• Landlord-tenant law
• CRM (10+ years)
• Financial Report Writing
• Databases
• Academic Advising
• Digital Marketing
• LIHTC
• Informatica
• Time management
• Account management
• Inside sales
• Project coordination
• Software troubleshooting
• Property management
• Leadership
Certifications and Licenses
Certified Property Manager
Certified Apartment Manager
Driver's License
Life & Health Insurance License
Real Estate Broker
Insurance Producer License
Real Estate License
Property & Casualty License
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