Customer Service Quality Assurance
Resume:
Tina Chek
Long Beach, CA *****
*********@*****.***
Professional Summary
I am a bilingual motivated individual looking for position in a fast pace setting where I can provide exceptional customer service skills in exchange for mutual growth. Authorized to work in the US for any employer
Work Experience
Clinical Coordinator
WellnessMart, MD-Long Beach, CA
October 2023 to Present
• Schedule, reschedule, and cancel appointments for patients. Informing appointment details and pre- appointment instructions.
• Provide excellent customer service by answering incoming calls, addressing patient inquiries.
• Dynamic customer service with experience to serve, support and ensure quality assurance. Managing tickets to track and support requests from patients and to guarantee certain standards and outline how issues can be resolved promptly using a software platform called Zendesk.
• Email Correspondence. An efficient way to communicate in a professional setting with patients and employers, such as scheduling appointments, follow ups, requesting information or medical records and resolving problems.
• Patience/Flexibility, Organization and Problem-Solving, Managing multiple tasks.
• Documenting labs, drug screens and chest x-ray results. Maintaining patient records. Ensuring all necessary documentation is completed.
• Create Drug Requisition’s/Scheduling Quest, FedEx and UPS pick up’s.
• Processing payments and reimbursements.
• Positive attitude/Professionalism/Time management skills. Shift Lead
Jamba Juice-Long Beach, CA
March 2022 to October 2023
• Cashier/Cash Handling/Monitoring sales/Deposits.
• To effectively promote Jamba Rewards within a mobile app allowing customers to track their points and redeem rewards.
• Prepare and serve customers, plant-based, classic and super-blend smoothies/juices/bowls and pastries.
• Cleaning, organizing and sanitizing work areas, utensils and equipments.
• Servicing guests. Handling carry out orders.
• Monitor inventory while managing product ordering and receipts. Reducing discrepancies by a certain percentage or overseeing stock levels to ensure inventory is well accurate.
• Coordinate break schedules. Oversee the productivity and breaks of associates and communicate performances to management. Ensure work order is prioritized and that completion is met. Management Assistant/Brand Ambassador
Dime Industries-Tustin, CA
January 2021 to January 2022
• Call Center/Email and Phone correspondence.
• Adhering to company guidelines and scripts while maintaining a personal touch in interactions.
• Ability to handle multiple tasks, prioritize effectively and maintain a high level of customer satisfaction.
• Contact local area merchants to prepare and place advertisements. Mail brochures and follow up with potential distributors or buyers to expand the market and create interest.
• Demonstrate product features to clients, resulting an increase of sales. Showcasing key features and benefits.
• Scheduling meetings, managing calendars, preparing reports and presentations, travel arrangements. Ensuring seamless operations.
Skills
• Filing
• Customer support
• Office experience
• Administrative experience
• Sales
• Front desk
• Time management
• Clerical experience
• Organizational skills
• Communication skills
• Medical receptionist
Contact this candidate