Customer Service

Professional Summary

Outgoing and reliable professional with strong hospitality, customer service, and event support experience. Known for creating a fun, welcoming atmosphere while maintaining professionalism under pressure. Skilled in handling high-volume crowds, managing drink orders, and supporting bartenders and servers in fast-paced lounge and nightlife environments. Brings strong communication, time-management, and people skills — with a polished, confident, and brand-friendly presence.

Core Skills

• Bartending & Drink Preparation (Basic / Assistant Level)

• Bottle Service & VIP Guest Support

• Cash Handling & POS Transactions

• Event & Lounge Set-Up / Breakdown

• Brand Promotion & Customer Engagement

• Crowd Awareness & Safety

• Excellent Verbal Communication

• Fast Learner & Team Player

Experience

Youth Coordinator & Youth Advocate New York, NY

Oct 2024 – Present

• Facilitated small groups and one-on-one sessions, improving communication and confidence under pressure.

• Organized and hosted workshops and guest speaker events.

• Managed administrative tasks and maintained professional presentation during on-site and virtual meetings.

Event & Hospitality Assistant Freelance (NYC Events)

2023 – Present

• Assisted bartenders and brand reps at pop-up events, private parties, and lounges.

• Supported event prep, restocking, and cleanup; ensured guests received timely service.

• Promoted event sponsors and brands through social media engagement and client interaction.

Office Assistant Intern Taft High School, Bronx, NY

2019 – 2020

• Handled phones, emails, and data entry for large staff; maintained composure and professionalism in busy environments.

• Provided administrative and customer-facing support for staff and visitors.

Education

High School Diploma

Taft High School – Bronx, NY 2020

Certifications

• First Aid / CPR-AED (Renewal Planned)

• Mental Health First Aid

• Verbal De-Escalation & Crisis Response

• Microsoft Excel for Beginners (Technical Proficiency)

Availability

Flexible evenings and weekends Open to part-time or full-time roles (3PM–10PM)

Appearance & Presentation

Polished, professional, and nightlife-ready. Confident presence suited for lounge, club, or upscale event settings.

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