Data Analyst Power Bi

TANIMA GUPTA

Fort Worth, TX +1-201-***-**** ***********@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Senior Business/Data Analyst with extensive experience in leveraging SQL, Tableau, and Power BI for large-scale data analysis and dashboard develop- ment. Proven track record in automating business processes to improve efficiency by 45% and conducting data-driven decision-making to enhance operational processes. Skilled in managing stakeholder relationships and implementing solutions that drive customer satisfaction. Eager to apply analytical expertise to support data-driven strategies and insights.

SKILLS

•Business Analysis & Documentation: Requirements elicitation, BRD/FRD creation, Process Modelling, Use Cases, User Stories, Gap Analysis, UML diagrams

•Project Management & Agile: Agile/Scrum methodologies, Sprint Planning, Backlog Grooming, Jira, Confluence, Stakeholder Engagement, cross-functional collaboration, Scrum Methodology

•Testing & Quality Assurance: Functional Testing, Unit Testing, Integration Testing, UAT, Test Case development, Defect Tracking

•Data Analysis & Reporting: SQL, Tableau, Microsoft Excel (Pivot Tables, VLOOKUP), Data Modelling, Data Profiling, Trend Analysis, Alteryx, Power BI, Data Visualization

•Tools & Platforms: Jira, ServiceNow, ICERTIS CLM, Salesforce, DevOps, Azure, Microsoft Visio, Microsoft Office Suite (Excel, PowerPoint, Word), Smartsheet, Netsuite

•Process Improvement: Workflow diagramming, Swimlane diagrams, KPI tracking, Root Ca

•

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Llysis, Performance Monitoring, Change Management, SharePoint Migration, Data Governance & Knowledge Management’]

•Domain Knowledge: Healthcare, Finance, Contract Lifecycle Management, CRM, ERP, Data Governance, Knowledge Management

PROFESSIONAL EXPERIENCE

Quest Resource Management Nov 2021 - May 2025

Project Mnager Remote

•Managed client relationships and oversaw collaborative outcomes across IT and business initiatives, resulting in improved project alignment and stakeholder satisfaction

•Conducted application, integrated, and UAT testing, and developed test plans, conditions, and cases, ensuring software quality and reducing post-release defects

•Managed sprints, epics, and user stories in Jira and participated in Agile ceremonies, leading to improved team productivity and project delivery timelines

•Led requirements gathering and stakeholder collaboration to enhance solutions, resulting in more effective and user-friendly system implementations

•Delivered change requests, scoped short-term projects, and managed end-to-end SDLC, ensuring timely project completion and alignment with business goals

•Monitored project milestones with MS Project to ensure timelines and budgets were met.

•Automated manual business process to improve business efficiency by 45% with Alteryx.

•Trained analysts in Agile practices and Jira; improved delivery time by 12% through process improvements.

•Utilized SQL and Tableau/Power BI for large data analysis, trend reporting, data visualization and dashboard development.

•Assisted in the ICERTIS implementation with the contracts team to establish a functional Contract Lifecycle Management cycle, ensuring streamlined contract processes

•Led & Configured ICERTIS client, vendor, contract templates, performed data validation and data profiling for anomaly detection.

•Developed client presentations using Smartsheet and reconciled data using Excel pivot tables, enhancing data accuracy and client understanding

•Facilitated data migration to IT-supported Business Intelligence Data Mart and developed data mappings using Excel/CSV, improving data accessibility and reporting efficiency

Realpage Mar 2021 - Oct 2021

Project Manager. Remote

•Evaluated RealPage Salesforce data and product team datasets to identify variances, improving data accuracy and consistency

•Developed workflow diagrams, swim-lane diagrams, use cases, and user stories in MS Visio, enhancing clarity and efficiency in business workflows

•Supported the implementation of the ServiceNow ticketing system by monitoring client backend processes and collaborating with tech teams to develop mapping and data flow documents, ensuring seamless integration

•Collaborated with project managers to plan and execute system upgrades, enhancements, and new feature implementations, leading to improved system functionality and user satisfaction

•Provided ongoing support and troubleshooting to end-users, resolving issues and optimizing system performance, which increased user efficiency and satisfaction

•Developed and executed a comprehensive testing plan for a new product launch, resulting in a 95% success rate and a 7% increase in revenue

•Performed an in-depth analysis of current business operations, which culminated in a redesign process that cut wait times by 19%

•Managed client accounts, relationships, and projects as a primary analyst, fostering strong client partnerships that led to improved project delivery and client satisfaction

Aperia Solutions Jul 2020 - Jan 2021

Product Owner. Addison, TX

•Gathered and documented 100+ business and functional requirements using JIRA, Confluence, and Visio.

•Led gap analysis and workflow redesign for CRM systems, reducing admin tasks by 25%.

•Created BRDs, FSDs, user stories, and use cases to support Agile delivery and SDLC alignment.

•Built Tableau dashboards and SQL reports to track KPIs, care quality, and compliance metrics.

•Managed UAT across 3 deployments; authored test cases, tracked 50+ defects, and ensured successful project completion and stakeholder approval

•Facilitated Agile ceremonies with Product Owners and Scrum teams, leading to the successful delivery of MVPs and new features

•Conducted impact analysis, data validation, and regression testing, ensuring post-launch stability and reducing defects

•Assisted in vendor evaluation & cloud-based system migration, successfully integrating third-party APIs to enhance system capabil- ities

• Supported migration initiatives by analyzing current data structures and collaborating with IT/business stakeholders to define requirements for SharePoint and knowledge management platforms.

•Documented role-based access, workflows, and data tagging strategies to improve collaboration and compliance.

•Partnered with engineering and architecture teams to model future-state processes and validate system integrations.

•Created and maintained documentation in Azure DevOps to support Agile planning, test case development, and backlog tracking.

ServiceNow Jun 2019 - Jun 2020

Business Process Analyst / Data Analyst Dallas, TX

•Supported the full SDLC, including requirement gathering, technical design, testing, and release, ensuring timely project completion and alignment with business objectives

•Reduced post-implementation issues by 15% through UAT and stakeholder reviews.

•Developed comprehensive documentation, increasing transparency by 30%.

•Built Tableau dashboards for customer experience trend analysis.

•Improved product quality and reduced support case load, leading to increased customer satisfaction and operational efficiency

•Integrated cross-functional solutions, enhancing product efficiency and streamlining operations across departments

•Led data modelling and built future-state workflows with engineering teams.

•Advocated for knowledge management and drove roadmap updates.

•Led migration project to transition enterprise data from Y drive to SharePoint, ensuring compliance with data governance and organizational standards.

•Captured use cases, authored user stories, and documented requirements for communication, collaboration, and file sharing.

•Conducted as-is and to-be process mapping (BPMN) to assess compatibility, gaps, and risks for SharePoint migration.

•Partnered with stakeholders to define role definitions, permissions, and metadata tagging to enhance knowledge management.

•Monitored project milestones with MS Project to ensure timelines and budgets were met.

Cisco Capital Aug 2018 - Jun 2019

Data Analyst / Project Manager San Jose, CA

•Directed CRM project development, managed workflows, and project documentation, resulting in streamlined processes and improved team efficiency

•Resolved technical issues and led Go-Live support for enhancements, ensuring a smooth transition and minimal downtime for users

•Conducted data analysis using Tableau and historical models, providing actionable insights that informed strategic decision-making

•Delivered training to over 1,000 users and executed DevOps PM policies, enhancing user proficiency and aligning project management practices with organizational goals

•Monitored project milestones with MS Project to ensure timelines and budgets were met.

•Led Jira configuration and served as SME for implementation, facilitating effective project tracking and improving team collaboration

•Facilitated Azure-based third-party API integration by resolving dependencies, enhancing system interoperability and efficiency

Idaho Transportation Department May 2017 - Jul 2018

Business Process Analyst Boise, ID

•Provided system navigation support to 3,00+ employees during implementation, enhancing user adoption and reducing onboarding time

•Documented system modules, managed IAM tools, and conducted AD audits, improving system security and compliance

•Managed Jira tracking and delivered gap analyses and POC for system improvements, leading to streamlined processes and enhanced system functionality

•Conducted process mapping and enforced data governance best practices, resulting in improved data accuracy and operational efficiency

Cisco Capital Feb 2015 - Mar 2017

Business Systems Analyst San Jose, CA

•Managed projects from initiation to delivery using internal and offshore resources, ensuring timely completion and alignment with business goals

•Conducted sessions with SMEs and created scope documents, which streamlined project planning and improved stakeholder alignment

•Led business-to-functional requirement conversions and coordinated QA/UAT testing, enhancing the accuracy and efficiency of project deliverables

•Designed AS-IS and TO-BE flows for process improvement initiatives, resulting in optimized workflows and increased operational efficiency

•Analyzed leasing data for integration and supported stakeholder communications, facilitating informed decision-making and improved data accuracy

Envision Healthcare Feb 2013 - Jan 2015

Business Analyst Denver, CO

•Managed applications and large-scale projects with stakeholder collaboration.

•Developed BRDs, FRDs, use cases, and test documentation, enhancing clarity and alignment among project teams

•Facilitated Agile ceremonies including sprint planning and retrospectives, leading to increased team productivity and project efficiency

•Assisted PM in project planning and resource scheduling using JIRA, contributing to more effective resource allocation and project execution

EDUCATION

• Led requirement workshops with business units, ensuring data governance policies were incorporated into migration design.

• Created and maintained documentation in Azure DevOps to support Agile planning, test case development, and backlog tracking.

• Partnered with engineering and architecture teams to model future-state processes and validate system integrations.

• Documented role-based access, workflows, and data tagging strategies to improve collaboration and compliance.

• Supported migration initiatives by analyzing current data structures and collaborating with IT/business stakeholders to define requirements for SharePoint and knowledge management platforms.

• Monitored project milestones with MS Project to ensure timelines and budgets were met.

• Utilized Azure DevOps to manage requirements, track tasks, and support Agile delivery.

• Developed test plans, executed test cases, and validated post-migration functionality, ensuring seamless adoption.

• Partnered with stakeholders to define role definitions, permissions, and metadata tagging to enhance knowledge management.

• Conducted as-is and to-be process mapping (BPMN) to assess compatibility, gaps, and risks for SharePoint migration.

• Captured use cases, authored user stories, and documented requirements for communication, collaboration, and file sharing.

• Led migration project to transition enterprise data from Y drive to SharePoint, ensuring compliance with data governance and organizational standards.

New York Institute of Technology

2012

Bachelor of Science, Computer Science

New York

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